Find help desk Jobs in finglas county dublin

Cloud Support Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
Onsite Support Engineer
Version 1 —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
16h
Senior Product Engineer - Pricing & Packaging
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Salesforce
- Annual leave
- Work from home
Senior Software Engineer, Core Experiences - Dublin, Ireland
Speechify —Dublin, County Dublin
- Remote
- Java
14d
Senior Manager, Customer Campaigns & Lifecycle Marketing
Intercom —Dublin, County Dublin
- Hybrid work
- Mentoring
- AI
- Leadership
- Annual leave
- Work from home
Senior Analytics Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
- Work from home
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Senior Solutions Architect
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- AI
- HTML
- Annual leave
- Work from home
Senior Associate/Of Counsel (Regulatory)
Walkers Global —DUBLIN 1, County Dublin
- Research
- Business development
- Communication skills
- Annual leave
- Employee assistance program
Electrical Design Engineer , Data Centre Design Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Bachelor's degree
11d
Senior Engineer, AI Developer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- AI
- Python
- Annual leave
- Work from home
Senior Machine Learning Scientist
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home
Senior Finance Data Scientist, Existing Business
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- SQL
- AI
- Annual leave
- Work from home
Principal Engineer, Fin AI Agent
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- Master's degree
- AWS
- Annual leave
- Work from home
Senior Sales Strategy & Operations Manager, AI Products
Intercom —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Sales
- SQL
- Annual leave
- Work from home
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Graduate Building Surveyor
KSA-JLL Ireland Ltd —Dublin, County Dublin
- Full-time
- Microsoft Office
- No degree
- IT
Quick apply
2d
Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Senior Data Scientist AI Tooling
Intercom —Dublin, County Dublin
- Hybrid work
- Master's degree
- SQL
- AI
- Work from home
Lead Electrical Design Engineer, Data Centre Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction
1d

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Cloud Support Consultant

Codec -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

Azure
Oracle
DevOps
iOS
PaaS
Windows
Technical support
Continuous improvement
Terraform
ARM
Communication skills
PowerShell
IaaS
Intune
VPN

Full job description

Description

We are seeking a highly skilled and solutions-oriented Cloud Support Consultant with a strong focus on Microsoft Azure and Microsoft Cloud Infrastructure to join our growing technical support team.

This role is a remote escalation position, responsible for resolving complex cloud related incidents, infrastructure issues, and technical challenges escalated from the Level 1 and Level 2 Team.

The Cloud Support Consultant will be instrumental in ensuring the stability, security, and performance of customer environments hosted in Azure, while also assisting in the design and improvement of cloud systems and automation processes.

Key Responsibilities

Act as the primary escalation point for complex incidents that cannot be resolved by the Service Desk team.
Troubleshoot and resolve issues across Azure infrastructure, including Virtual Machines, Networking, Entra ID, and related PaaS/IaaS services.
Manage and maintain Azure subscriptions, resource groups, and policies across customer tenants.
Monitor system health and proactively identify areas for performance tuning or cost optimisation.
Implement and support Conditional Access, Entra ID configurations, and Intune management for secure endpoint and identity control.
Deploy and maintain core Azure services such as:
Azure Virtual Networks, VPN Gateways, and NSGs
Azure Storage and Backup solutions
Provide advanced support for Microsoft 365, Exchange, Intune and Defender for Cloud, including integration and security posture recommendations.
Create and maintain PowerShell automation scripts for routine administrative and remediation tasks.
Configure and maintain monitoring policies for Windows, iOS and Android devices using third-party tools (DattoRMM, NinjaRMM, etc.) or native Microsoft tools such as Intune
Collaborate with project engineers on new cloud implementations or migrations.
Document troubleshooting steps and solutions to enhance the Service Desk knowledge base.
Support continuous improvement by identifying recurring problems and proposing permanent technical fixes.
Handle customer data securely in line with company Information Security Policies, ISO 27001, and approved tools and access controls
Immediately report security incidents or vulnerabilities and complete mandatory security and compliance training
Ensure all system changes, configurations, and automation follow secure configuration and change control processes

Skills, Knowledge and Expertise

Essential:

5+ years’ experience in a technical support or cloud engineering role, preferably within a managed services or enterprise environment.
Strong hands-on experience with Microsoft Azure (IaaS, PaaS, and security components).
Solid understanding of Entra ID, Conditional Access, Identity Protection, and Security/Defender solutions.
Proven troubleshooting skills across Azure Networking, VM connectivity, and security baselines.
Strong understanding of Azure Virtual Desktop technologies.
Strong PowerShell scripting ability for automation and configuration.
Working knowledge of Intune, Exchange, Defender for Endpoint/Identity, and Microsoft 365 administration.
Understanding of patching and monitoring policies in live customer environments
Familiarity with ARM templates, Azure Policy, and Resource Locks.
Excellent communication skills, both written and verbal, with an emphasis on customer experience and clarity.
Ability to work independently, manage priorities, and maintain accurate case documentation.

Desirable:

Microsoft Certified: Azure Administrator Associate (AZ-104) or higher (Solutions Architect, etc.).
Certifications in Microsoft Security such as SC-200, SC-300, SC-400, SC900, SC-100, AZ-500
Experience integrating Azure with on-premises environments (Entra ID Connect, hybrid networking, etc.).
Exposure to Terraform, Bicep, or Azure DevOps pipelines.
Understanding of ITIL processes and service delivery frameworks.
Familiarity with ISO Standards or other compliance frameworks.

Skills/Behavioural Competencies:

Analytical thinker with strong problem-solving abilities.
Calm and methodical under pressure, capable of managing critical incidents effectively.
Self-driven and proactive in identifying and resolving systemic issues.
Strong collaborator who communicates well with both technical and nontechnical stakeholders.
Passionate about continuous learning and staying up-to-date with the evolving Microsoft cloud ecosystem.

About Codec

Established over 40 years ago, Codec is a multi-award-winning Microsoft Solutions Partner, trusted by public and private sector organisations to deliver impactful digital transformation. With offices in Dublin, Belfast, Cologne, and across Germany, our team of over 300 experts specialises in harnessing the full potential of Microsoft technologies—including Dynamics 365, Power Platform, Azure, and Copilot—to drive innovation, automation, and operational excellence. Codec combines deep industry expertise with a proven track record to help organisations unlock the power of AI and modern cloud solutions

Though originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.

Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.

This company is an equal opportunities employer

Quick apply

Refine Your Search

help desk jobs in finglas county dublin

Cloud Support Consultant

Onsite Support Engineer

Senior Product Engineer - Pricing & Packaging

Senior Software Engineer, Core Experiences - Dublin, Ireland

Senior Manager, Customer Campaigns & Lifecycle Marketing

Senior Analytics Engineer

Senior Full Stack Engineer - Team Web

Senior Solutions Architect

Senior Associate/Of Counsel (Regulatory)

Electrical Design Engineer , Data Centre Design Engineering

Senior Engineer, AI Developer

Senior Machine Learning Scientist

Senior Finance Data Scientist, Existing Business

Principal Engineer, Fin AI Agent

Senior Sales Strategy & Operations Manager, AI Products

Senior Software Engineer

Graduate Building Surveyor

Product Engineer

Senior Data Scientist AI Tooling

Lead Electrical Design Engineer, Data Centre Engineering

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