JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Training and Administration Coordinator
ADMINISTRATIVE SUPPORT
- Provide comprehensive administrative support to the onsite Facilities Management team
- Maintain and organize JLL central files, information, data, reports, and documentation
- Use and maintain online task systems, ensuring accurate data entry and system administration
- Support facilities management team in scheduling and covering key roles
- Assist in financial processes to ensure timely and accurate completion of all financial management requirements
TRAINING & DEVELOPMENT
- Schedule and deliver training on client site-specific procedures, preparing materials and equipment as needed
- Create, adjust, and delete training specifications and curriculum
- Manage SMS training system including adding, deleting, scheduling, and completing trainings with JLL site team
- Complete on-the-job training with staff members and maintain training trackers
- Coordinate with supervisors across all areas to complete scheduled trainings and anticipate future requirements
HEALTH & SAFETY
- Support maintenance of health and safety log books and documentation
- Maintain full working knowledge of cleaning equipment, materials, and agents; report faulty equipment immediately
- Follow emergency prevention and operational controls, coordinating daily and weekly schedules
- Follow established escalation and incident reporting procedures
COMPLIANCE & OPERATIONS
- Maintain comprehensive knowledge of all JLL operational areas
- Assist in reviewing, maintaining, and building Standard Operating Procedure manuals
- Ensure compliance with all JLL policies, procedures, and standard practices
- Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets
STAKEHOLDER MANAGEMENT
- Develop close working relationships with key client stakeholders, landlords, managing agents, and facility vendors
- Ensure prompt resolution of customer complaints, escalating to line management as required
- Provide monthly reporting including trackers, audits, inspections, and health and safety metrics
GENERAL RESPONSIBILITIES
- Support audit completion and regular management reports
- Carry out other reasonable tasks as directed by management
KEY REQUIREMENTS
- Excellent communication skills for interaction with all organizational levels and client colleagues
- Strong organizational skills to coordinate multiple tasks and duties effectively
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
