Find It Jobs in Dublin 2, D

Technical Support & Solutions Engineer
Protex AI —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
Service Desk Agent - Contractor
Atos —Dublin, County Dublin
- €29,000 a year
- Remote
- Customer service
- English
- Windows
2d
Service Desk Analyst
Securitas Ireland —Dublin, County Dublin
- Full-time
- Software troubleshooting
- Analysis skills
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
10d
IT Service Desk Administrator
Deloitte —Dublin, County Dublin
- €38,000 a year
- Full-time
- Hybrid work
- Computer Science
- Continuous improvement
- IT
2h
Senior Technical Support Engineer
Sprinklr —Dublin, County Dublin
- Full-time
- Spanish
- Microsoft Excel
- Management
- Annual leave
Operations Office - IT / IS
Allianz —Blackrock, County Dublin
- Full-time
- Computer Science
- English
- Analysis skills
Data Center Facility Manager, Operation, IT and support Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
German-Speaking Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Windows
Technical - Helpdesk Administrator
BidvestNoonan —Swords, County Dublin
- €30,000 a year
- Full-time
- No degree
- Communication skills
Quick apply
Internship - IT
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- Communication skills
Customer Technical Support
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Communication skills
- Retail sales
Quick apply
Staff Engineer for IT Automation & AI transformation (Remote)
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Leadership
- Communication skills
- Referral programme
IT and Security Audit Associate 2027
Forvis Mazars Ireland Limited —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- IT
Quick apply
6h
Network Support Engineer, Aruba
Kanari —Dublin, County Dublin
- Engineering
- Microsoft Office
- Bachelor's degree
- Annual leave
Technical Support Engineer
Vanta —Dublin, County Dublin
- Weekend availability
- Azure
- Windows
- SQL
- Annual leave
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
Sr IT Infrastructure Engineer EMEA
Qorvo —DUBLIN 8, County Dublin
- On call
- Computer Science
- English
- Windows
Head of IT - Retail Division
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Computer Science
- ERP systems
- Project management
Quick apply
Service Desk Lead
Applegreen Stores —Dublin, County Dublin
- Full-time
- Management
- Computer Science
- Customer service
Quick apply
11d
IT Service Portfolio Manager
ICON Plc —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Bachelor's degree
1d

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Technical Support & Solutions Engineer

Protex AI
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Computer Science
UNIX
Git
Technical support
AWS
Bachelor's degree
JavaScript
Linux
Communication skills
Python

Full job description

We are a Site Intelligence company transforming how industrial businesses operate. Our platform turns your existing infrastructure into a source of actionable operational intelligence, enabling teams to see what's happening, understand why, and improve continuously. By surfacing the operational signals that reports miss, we help the world's largest logistics, manufacturing, and warehousing operators stay one step ahead, making operations visible and driving proactive safety. We're a fast-growing, high-agency team building category-defining products by leveraging the latest technologies in computer vision and AI.

Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64% risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go-to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real-time, AI-powered insights.

About the Team

The Technical Operations (Tech Ops) team supports the core edge-to-cloud foundation that powers all Protex AI systems, ensuring scalable data infrastructure, robust edge-to-cloud connectivity, and high-performance backend services. We support edge deployments for real-time computer vision applications and deliver resilient systems to enable proactive workplace safety at global scale.

Our Solutions Engineers collaborate closely with the engineering team to understand client technical needs, and support our Fortune 500 clients with their technical issues.

What You'll Do

Develop and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers.
Collaborate across teams (Engineering, Product, Client Success) to ensure effective problem resolution.
Support client-facing teams with explanations of complex problems to non-technical stakeholders via calls, emails and documentation
Debug and resolve camera-related and networking issues across client installations using Linux systems via AWS.
Monitor and investigate system issues using AWS CloudWatch analysing error codes and logs to identify root causes.
Troubleshoot integration issues between edge devices and cloud (database), ensuring uninterrupted system performance.
Provide escalated technical support for system installations and deployments
Debug Python and JavaScript code as needed to resolve client-facing issues
Contribute to the continuous improvement of processes, tools and systems, documenting technical solutions and for the purposes of knowledge base development

What You'll Need

Minimum of 3 years of experience in a technical support or engineering role
Experience with device troubleshooting, log hunting, and system checks
Bachelor's degree in Computer Science, Engineering, or a related technical field
Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences
Self-motivated and results-oriented, with a strong sense of ownership and accountability
Willingness to travel as required for client meetings, and on-site visits
Excellent stakeholder management and relationship management skills
Demonstrated AWS experience
Demonstrated expertise with Python
Demonstrated experience with Linux/Unix and Git, including networking and the command-line interface

Nice to Have

Experience with the deployment and integration of hardware-based technology solutions in real-world applications.

Please note: this position is not eligible for visa support.

Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Apply Now

Refine Your Search

it jobs in dublin 2, d

Technical Support & Solutions Engineer

Service Desk Agent - Contractor

Service Desk Analyst

IT Service Desk Administrator

Senior Technical Support Engineer

Operations Office - IT / IS

Data Center Facility Manager, Operation, IT and support Engineering

German-Speaking Technical Support Engineer - Elastic Cloud Storage

Technical - Helpdesk Administrator

Internship - IT

Customer Technical Support

Staff Engineer for IT Automation & AI transformation (Remote)

IT and Security Audit Associate 2027

Network Support Engineer, Aruba

Technical Support Engineer

Technical Support Engineer

Sr IT Infrastructure Engineer EMEA

Head of IT - Retail Division

Service Desk Lead

IT Service Portfolio Manager

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About the Team

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Please note: this position is not eligible for visa support.

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