Find Senior product manager payments Jobs in Dublin County Dublin

EMEA Financial Institutions Client Experience Team Leader
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- No degree
3d
Senior CRM Manager - Lifecycle & Retention
M-KOPA —Dublin, County Dublin
- Full-time
- Remote
3h
Compliance Specialist
Fineco Asset Management —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Communication skills
- Annual leave
Engineering Manager - Pay
Phorest —DUBLIN 1, County Dublin
- Remote
- Computer Science
- System design
- Java
- Employee assistance program
Quick apply
Product Design Manager
Pennylane SAS —Dublin, County Dublin
- Full-time
- Remote
- English
- Presentation skills
Quick apply
Sr Specialist - AI Operations
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Azure
- Computer Science
- Annual leave
- Work from home
8d
Compliance Specialist
Fineco Asset Management DAC —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- Communication skills
- Annual leave
People Business Partner
Paymentology —Dublin, County Dublin
- Full-time
- Remote
- Human resources
- Leadership
- Communication skills
Sr Software Engineer - SAP Commerce Cloud
Henry Schein Ireland —Dublin, County Dublin
- Full-time
- Computer Science
- DevOps
- Java
Senior Software Engineer, Revenue Engineering
Muck Rack —Dublin, County Dublin
- From €6,000 a month
- Remote
- Salesforce
- JavaScript
- Software development
- Annual leave
- Employee assistance program
Quick apply
7d
Senior Software Architect (100% Remote - Worldwide)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- English
- Bachelor's degree
- Contracts
Senior Electrical Engineer
IPS-Integrated Project Services —DUBLIN 12, County Dublin
- Full-time
- AutoCAD
- Engineering
- Bachelor's degree
Senior Combat Designer
Scopely —Dublin, County Dublin
- Remote
- Microsoft Excel
- English
- SQL
AI Engineer
CR2 —Dublin, County Dublin
- Hybrid work
- Computer Science
- Java
- SQL
Quick apply
Senior Software Engineer (Java)
CarTrawler —Dublin, County Dublin
- Hybrid work
- Java
- SQL
- Mentoring
- Annual leave
- Employee assistance program
Data Engineering Lead
Wibit Consulting & Services (WibitCS) —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Quick apply
Sr. Bartender
White Sands Hotel —Dublin, County Dublin
- €16.00–€16.01 an hour
- Full-time
- Serving
- Customer service
- Leaving certificate
- Free parking
Quick apply
7d

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Principal Product Manager, Checkout & Payments
Holafly —Dublin, County Dublin
Experience managing fraud-vs-conversion trade-offs and expanding payment methods internationally. Deep hands-on experience with modern PSPs (e.g., Stripe, Adyen…
Customer Success Manager, EMEA
Clio —Dublin, County Dublin
Developing and managing value based relationships with a portfolio of Clio's highest value accounts while maintaining net positive retention.
€63,600–€86,000 a year

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EMEA Financial Institutions Client Experience Team Leader

Citi -
Dublin, County Dublin

Apply Now

Job details

Full-time
€85,600 a year
3 days ago

Qualifications

Customer service
Process improvement
Analysis skills
Mentoring
Leadership
Communication skills
Banking

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

The Customer Service Senior s accountable for people leadership, client experience, operational performance, risk management, stakeholder engagement, and continuous improvement, while ensuring their team delivers exceptional service and achieves business objectives.

Responsibilities include:

Leadership & People Management

Lead, coach, and develop a team of Service Officers to achieve high performance.
Manage staffing levels, workload distribution, and resource planning.
Conduct performance reviews, provide feedback, and support career development.
Drive employee engagement, accountability, succession planning and where applicable lead teams effectively through change and operational challenges.

Client Relationship Management

Act as an escalation point for complex client issues and service recovery situations.
Build and maintain strong relationships with strategic clients and senior stakeholders.
Ensure client needs are met, and service levels consistently exceed expectations.
Monitor client satisfaction and Voice of the Customer (VOC) feedback to identify improvement opportunities.

Operational Excellence

Manage day-to-day service delivery and operational performance.
Monitor key service metrics, KPIs, productivity, quality, and turnaround times.
Work with team to identify trends, root causes, and improvement opportunities and drive process optimization, automation, and digital adoption initiatives.

Risk & Control Management

Maintain a strong control environment and ensure adherence to policies and procedures.
Manage operational incidents, complaints, and regulatory requirements.
Ensure compliance with applicable laws, regulations, and internal governance standards.
Assess and mitigate operational risks while safeguarding client and firm interests.

Stakeholder Management

Collaborate with Product, Operations, Technology, Compliance, Coverage, and Service teams.
Influence stakeholders to resolve issues and drive positive client outcomes.
Lead cross-functional initiatives and organizational change programs.

Strategic & Business Leadership

Understand the broader business strategy and how the team contributes to business goals and drive transformation initiatives and continuous improvement.
Leverage data, technology, and AI-enabled solutions to enhance operational performance.

Qualifications:

Relevant customer service manager experience
Leadership experience
Financial Services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Proven ability to lead, motivate, develop high-performing teams in a fast-paced environment and develop future talent and succession plans.
Strong coaching, mentoring, and performance management skills.
Ability to build an inclusive, engaged, and accountable team culture.
Excellent communication and influencing skills across all organizational levels
Ability to build trusted partnerships with senior client stakeholders.
Strong client focus with a proven track record of managing strategic and complex Financial Institution relationships.
Ability to identify opportunities to enhance the client experience and drive client advocacy.
Strong knowledge of Financial Institutions clients and the transaction banking landscape.
Understanding of Payments, Cash Management, SEPA, SWIFT, Instant Payments, API Connectivity, Liquidity Management, and Digital Channels.
Demonstrated ability to manage operational performance against key service metrics and KPIs.
Experience driving productivity, quality, service level management, and process improvement initiatives.
Strong analytical skills with the ability to identify trends, root causes with a focus on continuous improvement.
Ability to leverage data, technology, and AI-enabled solutions to improve client and operational outcomes.
Demonstrates sound judgement, balance strategic priorities with day-to-day operational demands.
Strong understanding of operational risk and control frameworks and ability to maintain a strong control environment while delivering excellent client service.
Demonstrates curiosity, innovation, and a willingness to challenge the status quo.

Success Profile

The successful candidate will be a client-centric leader with strong business acumen, operational expertise, and a passion for developing people. They will demonstrate the ability to drive service excellence, strengthen client relationships, lead through change, and deliver sustainable improvements that support both client and business objectives.

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-EŁ1

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Primary Location Full Time Salary Range:

85 600,00 € - 128 400,00 €

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

senior product manager payments jobs in dublin county dublin

EMEA Financial Institutions Client Experience Team Leader

Senior CRM Manager - Lifecycle & Retention

Compliance Specialist

Engineering Manager - Pay

Product Design Manager

Sr Specialist - AI Operations

Compliance Specialist

People Business Partner

Sr Software Engineer - SAP Commerce Cloud

Senior Software Engineer, Revenue Engineering

Senior Software Architect (100% Remote - Worldwide)

Senior Electrical Engineer

Senior Combat Designer

AI Engineer

Senior Software Engineer (Java)

Data Engineering Lead

Sr. Bartender