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Service Delivery Manager (gn)

Hansen Technologies -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Telecommunication
Leadership
Communication skills
Negotiation

Full job description

Who Are We

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

At Hansen, AI is transforming how we work and how we serve our customers, from automating processes to enhancing service delivery and accelerating product innovation. We see AI as a strategic enabler that helps us deliver smarter, faster, and more resilient solutions for the future.

This is a customer-facing role based in Dublin, with an expectation of three days per week onsite with the customer.

Why This Role Matters

This is not a traditional Service Delivery Manager role.

We are seeking a highly experienced customer-facing leader to become Hansen's senior onsite representative within one of our most strategic enterprise accounts.

You will operate at the intersection of customer success, service delivery, commercial growth and strategic account leadership. Success in this role requires the ability to build trusted relationships with senior stakeholders, navigate complex challenges, influence outcomes and advocate for both the customer and Hansen.

You will play a key role in strengthening customer partnerships, supporting SaaS transformation initiatives, ensuring successful service outcomes and helping expand Hansen's long-term footprint within the account.

What You Bring

10+ years' experience in customer-facing leadership roles within enterprise software, SaaS, consulting, managed services or technology environments.
Demonstrated success managing large, complex enterprise customers and executive stakeholder relationships in a fast-paced environment.
Experience leading customer governance, navigating challenging situations and managing business-critical escalations.
Strong commercial awareness with exposure to renewals, contract discussions, change requests or account growth activities.
Ability to influence outcomes and build consensus across multiple stakeholder groups without formal authority.
Strong communication, negotiation and relationship-building skills.
A proactive, commercially minded and customer-focused approach.
Experience within utilities, energy, telecommunications or closely related industries would be preferred.

What You’ll Do

Serve as Hansen's primary onsite representative and trusted advisor for a major enterprise customer.
Build and maintain strong relationships across operational, management and executive stakeholders.
Lead customer governance, executive reviews, service discussions and strategic planning activities.
Manage complex escalations, delivery risks and customer concerns, driving timely and effective resolution.
Coordinate with global delivery teams across New Zealand, Vietnam and other regions to ensure customer commitments are achieved.
Work closely with product, delivery, operations and commercial teams to improve customer outcomes and strengthen customer satisfaction.
Support SaaS transition initiatives and broader customer transformation programmes.
Identify and help develop commercial growth opportunities including renewals, change requests, service expansion and strategic initiatives.
Influence key decisions and drive alignment across customer and Hansen stakeholders.
Represent the voice of the customer internally while balancing delivery, commercial and business priorities.

What sets you apart

You thrive in complex customer environments and are comfortable operating with senior stakeholders.

You can balance customer needs, delivery realities and commercial objectives while maintaining trusted relationships on all sides.

You are equally comfortable discussing service performance, delivery strategy, customer transformation initiatives and commercial opportunities, and you bring the credibility and judgement expected of a senior customer-facing leader.

Benefits and Perks

Join us for a rewarding career with competitive compensation, leave entitlements, professional development opportunities and a supportive, collaborative culture. We invest in our people and recognise exceptional contribution and performance.

Further details regarding local employment benefits will be shared during the selection process.

Contact Us

If you possess the desired skills and enthusiasm, please “Apply Now” via the link or visit our career page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status . If you need adjustments during recruitment, simply let us know.

Visit our website at hansencx.com for more information.

Data Privacy Notice

By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.

Apply Now

Refine Your Search

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