Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
We are PCI.
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
Job description
Plans, directs, and coordinates activities of a designated Customer Focused Team to ensure that goals and objectives of the team are accomplished within prescribed time frames and in budget.
Select, supervise, empower, coach, develop and retain a team of qualified individuals while partnering with Quality to ensure that we deliver a quality product, on time. Drives project success through active leadership to provide PCI a competitive advantage in long-term customer management.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.
Key Responsibilities:
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Select, supervise, empower, coach, develop and retain a team of qualified individuals through effective employee development, performance management, succession planning and recognition.
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Ensure the appropriate team structure is in place by performing workload analysis to manage headcount and to ensure we deliver on customer and business commitments.
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Establish business unit and individual goals and objectives in alignment with site goals and customer requirements.
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Ensure business unit financial performance goals are met. Manage expenses to meet approved budget while achieving departmental commitments and project objectives.
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Ensure strong alignment and coordination with other business units and functional groups.
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Collaborate on best practices with other Business Unit Managers and leadership.
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Facilitate the daily team performance meeting to ensure goals and objectives are met and to build a culture of safety, quality, performance, customer service and continuous improvement.
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Manage the training and development of the team including cross training initiatives and onboarding of new employees to the team in conjunction with HR and Talent Development function.
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Manage the team performance metrics and the customer scorecard.
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Collaborate with the appropriate Commercial Project Manager to ensure seamless communication with the customer.
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Coordinate and facilitate the customer Quarterly Business Reviews.
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Knowledge of and adherence to all PCI, cGMP policies
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Performs other duties as assigned by Manager/Supervisor.
Knowledge / Skills & Experience
Required:
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Bachelor's Degree in a related field and/or minimum of 5 years related experience and/or training.
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2-3 years in management role
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Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.
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Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
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Very High Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions.
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Be able to interpret an extensive variety of technical instructions in math or a diagram form and deal with several abstract/concrete variables.
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Supervisory Responsibilities.
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Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future
Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.
