EHR Systems Analyst
Location: Dublin / Hybrid
Job type: Specified Purpose
Overview of role:
The EHR Systems Analyst will work on the application management lifecycle for all critical applications deployed across UPMC’s international facilities. Responsible for the on-going assessment, design, and development and implementation of administrative and clinical systems. This role will enable end-to-end programs focused on Diagnostic Imaging and Cardiology, providing technical leadership to support, optimize and consolidate Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS) and other related platforms as part of the EHR transformation programme. This role will also ensure effective integration with adjacent systems, like Cardiovascular Information Systems (CVIS), voice recognition solutions, and connected medical devices like x-ray, ultrasound, and echocardiography equipment. Critical to this role, is a consistent focus on service delivery excellence which requires the ability and desire to thoroughly understand UPMC’s business and
Primary Duties and Responsibilities:
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Develop and maintain tools and processes to effectively manage the full lifecycle of UPMC’s inventory of software applications across facilities in Europe and future expansion, with a focus on Diagnostic Imaging/Cardiology.
- Define external interfaces, constraints, quality issues and other non-functional requirements.
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Understand healthcare integration techniques and basic IT transformation protocols.
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Partner with project managers to complete requirements documentation in accordance with project schedule.
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Ability to translate clinical and business requirements into technical design documents.
- Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
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Document changes to baseline requirements through standard change control process. Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
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Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
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Perform end user and application support functions including problem solving and resolution of application function defects. Provide systems and application training.
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Participate in the development of various departmental training initiatives.
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Manage the full lifecycle of application integrations.
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Interview end users, stakeholders, and project sponsors to assess business and clinical needs; create business, functional and technical requirements documents based on captured data and in accordance with departmental protocol/standards.
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Develop, implement, and maintain rigid upgrade/patching processes to include comprehensive testing (functional, unit, end-user), validation, and go-live decision making.
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Develops and maintains a disciplined documentation strategy to ensure complete and updated set of functional and technical requirements, evaluation criteria, process flows, operational routines, training materials, etc. and are made available across the organization as appropriate.
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Performs vendor management by maintaining oversight and escalations of all issues and product enhancements. Monitors vendor’s performance in accordance with purchasing, services, and support contracts.
- In collaboration with technical team, facilitates direct end-user support escalations, incident response actions, and root cause analysis delivery upon resolution.
- Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with multiple teams and offers feedback, where appropriate, to complete individual and group efforts.
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Responsible for ensuring that service is provided to the IT client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
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Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
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Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
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Responsible for continuous self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management and team for development and effectively incorporates feedback into work and behaviours
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Knowledge of GDPR and good knowledge of patient data is highly desirable.
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The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office
Qualifications & Experience:-
Experience in a hospital or clinic setting preferred
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Minimum three years of experience implementing or supporting Diagnostic Imaging / PACS systems, Electronic Medical Record Systems, Cardiology / CVIS applications and knowledge of medical equipment.
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Experience with MEDITECH Expanse preferred.
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Experience with HL7, FHIR, API, DICOM integration technologies preferred.
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Healthcare Information Technology experience.
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Minimum of five years of total related experience
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Strong understanding of IT network architecture supporting DICOM services, including AE Titles, IP/port configuration, firewall rules, TLS‑secured DICOM, DICOM MWL, Storage Commitment, and image exchange with PACS and VNA systems.
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Degree or certification in information technology, software life cycle management, or significant training in the support and maintenance of enterprise level applications.
- Off-hours support may be required. The frequency varies based upon business needs
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Full clean driver’s license.
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
