Find Support engineer linux Jobs in Dublin, Dublin

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Work from home
Quick apply
9h
Systems Engineer, European Sovereign Cloud
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- DevOps
- English
- AWS
9h
Senior Site Reliability Engineer
Grouper —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Windows
- SQL
Quick apply
Kernel / Hypervisor Engineer, Firecracker
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- SQL
- AWS
9d
Network Development Engineer , EuSC (European Sovereign Cloud)
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Java
- AWS
- C++
Software Development Engineer, AWS Security
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Technical Services Engineer
MongoDB —Dublin, County Dublin
- Weekend availability
- Azure
- DevOps
- Java
Software Engineer - Frontend/Full Stack
PlayStation Global —Dublin, County Dublin
- €69,500–€104,300 a year
- Hybrid work
- Computer Science
- Java
- AWS
- Wellness program
- Annual leave
Senior PostgreSQL Database Engineer - EMEA (Remote)
Percona —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Oracle
- English
- Annual leave
- Work from home
Staff Platform Engineer
AeroVect —Dublin, County Dublin
- Full-time
- Remote
- C++
- Linux
- Python
Sr.Quality Assurance Engineer (European Language Expert), Alexa Global Quality Team
Amazon Development Centre Ireland Limited - D94 —Dublin, County Dublin
- Full-time
- Java
- Master's degree
- C++
Principal DevOps Engineer - Decision Management Platform
Mastercard —Dublin, County Dublin
- Full-time
- DevOps
- Java
- AWS
Principal Engineer, Cloud Engineering
iCims —DUBLIN 2, County Dublin
- Full-time
- Azure
- AWS
- Scripting
- Annual leave
- Life insurance
Senior Software Engineer, Database - Demonware - Dublin, IRL
Activision —Dublin, County Dublin
- Analysis skills
- No degree
- Agile
14d
Senior Site Reliability engineer
Guidewire Software —Dublin, County Dublin
- Weekend availability
- Oracle
- Computer Science
- DevOps
Lead, Platform Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Presentation skills
- Continuous improvement
- Mentoring
Solutions Engineer (Dublin)
Crusoe —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Linux
Quick apply
Director, Customer Support
Vectra —Dublin, County Dublin
- Salesforce
- Mentoring
- Linux
- Work from home
- Life insurance
Quick apply
Senior Site Reliability Engineer (Node.js & Javascript), Trading Technologies
Binance —Dublin, County Dublin
- Full-time
- Remote
- DevOps
- English
- AWS
Quick apply
Senior/Principal Corporate Applications Engineer
Microchip Technology —Dublin, County Dublin
- Full-time
- Engineering
- System design
- English
8d

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
9 hours ago

Benefits

Free parking
Work from home
On-site parking

Qualifications

Jira
Azure
Operating systems
Software troubleshooting
Customer service
CCNA
Encryption
Japanese
Windows
Bash (Unix shell)
SQL
DHCP
AWS
Zendesk
Remote access software
IT support
Scripting
DNS
TeamViewer
Solarwinds
ServiceNow
VMWare
Linux
TCP/IP
Communication skills
Python
PowerShell
Active Directory
VPN

Full job description

PFH Technology are currently looking for an experienced L2 IT Support Engineer to join our team in Dublin.

Contract: Permanent contract

Onsite: 4 days per week onsite, work from home on Fridays

Location: Dublin 1, with free onsite parking

Prerequisites: ITIL V4, Microsoft Certifications including MD 102

Skills/Requirements

Technical Skills

Operating Systems: Advanced knowledge of various operating systems like Windows, macOS, and Linux.
- Installing, configuring, and troubleshooting OS-related issues.
- Knowledge of Active Directory (AD), Group Policies, and domain-related issues (for Windows environments).
Network Troubleshooting:
- In-depth understanding of networking concepts such as DNS, DHCP, TCP/IP, subnetting, VLANs, and firewalls.
- Diagnosing and resolving issues related to routers, switches, firewalls, and VPNs.
- Monitoring and maintaining network performance.
Hardware and Software Troubleshooting:
- Ability to diagnose hardware failures (laptops, desktops, servers).
- Knowledge of software deployment, updates, and patch management.
Virtualization: Familiarity with virtualization platforms like VMware, Hyper-V, or VirtualBox.
Cloud Technologies: Understanding cloud platforms (AWS, Azure, Google Cloud) and managing cloud services like virtual machines, storage, and cloud backups.
Scripting and Automation: Basic scripting knowledge (PowerShell, Bash, Python) for automating routine tasks and troubleshooting complex issues.

Advanced Troubleshooting and Problem Solving

Root Cause Analysis: Ability to perform deep dives into issues to identify root causes rather than simply resolving symptoms.
Log Analysis: Reading and interpreting system and network logs to diagnose and resolve technical issues.
System Performance Tuning: Diagnosing performance bottlenecks in hardware, applications, and networks, and suggesting improvements.
Incident Management: Following standard ITIL (Information Technology Infrastructure Library) practices for incident escalation, documentation, and resolution.

Communication Skills

Customer Service: Communicating complex technical information in a user-friendly way to non-technical staff or clients.
Collaboration: Working effectively with Level 1 (frontline) support teams, and escalating issues to Level 3 or specialized support teams when necessary.
Documentation: Creating and updating technical documentation, including knowledge base articles and standard operating procedures (SOPs).
Ticket Management: Using ticketing systems (e.g., Jira, ServiceNow, Zendesk) to manage and resolve technical support requests.

Security Awareness

Cybersecurity Knowledge: Awareness of security best practices, threat mitigation, and basic concepts like encryption, VPNs, multi-factor authentication (MFA), and firewalls.
Endpoint Security: Ensuring that workstations, laptops, and mobile devices are secured against potential threats.
Backup and Disaster Recovery: Familiarity with backup solutions, disaster recovery planning, and ensuring data integrity.

Database Management

Basic SQL Knowledge: Understanding of databases and SQL queries for troubleshooting database-related issues or working with database administrators (DBAs).
Backup and Restore: Ability to perform basic database backups and restore operations in case of failure.

Project Support

Support for IT Projects: Participating in IT projects such as software rollouts, infrastructure upgrades, or migrations.
Change Management: Understanding change control processes and ensuring that system changes are well-documented and implemented according to organizational policies.

Remote Support Tools

Remote Troubleshooting: Proficiency with tools like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP) for assisting users remotely.
Monitoring Tools: Familiarity with network and system monitoring tools (e.g., Nagios, SolarWinds, PRTG) to proactively identify issues.

Time Management and Prioritization

Task Prioritization: Ability to prioritize tasks based on the severity and impact of technical issues.
Multitasking: Managing multiple incidents or service requests at the same time while ensuring timely resolution.

Vendor and Third-Party Support

Vendor Management: Liaising with third-party vendors for escalated technical issues related to specific hardware or software products.
Warranty and RMA (Return Merchandise Authorization) Management: Handling warranty claims and equipment replacements through vendor support.

Certifications:

Essential

Microsoft Certifications: (e.g., Microsoft Certified: Azure Administrator, Microsoft 365 Certified).
ITIL Foundation V4: For understanding IT service management (ITSM) processes.

Optional but Beneficial

CompTIA Network+, CompTIA Security+ for networking and security fundamentals.
Cisco Certifications: (e.g., CCNA for networking fundamentals).

Education

Third Level Education Qualification is preferable.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

IND1

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Refine Your Search

support engineer linux jobs in dublin, dublin

IT Support Engineer - Level 2

Systems Engineer, European Sovereign Cloud

Senior Site Reliability Engineer

Kernel / Hypervisor Engineer, Firecracker

Network Development Engineer , EuSC (European Sovereign Cloud)

Software Development Engineer, AWS Security

Technical Services Engineer

Software Engineer - Frontend/Full Stack

Senior PostgreSQL Database Engineer - EMEA (Remote)

Staff Platform Engineer

Sr.Quality Assurance Engineer (European Language Expert), Alexa Global Quality Team

Principal DevOps Engineer - Decision Management Platform

Principal Engineer, Cloud Engineering

Senior Software Engineer, Database - Demonware - Dublin, IRL

Senior Site Reliability engineer

Lead, Platform Engineer

Solutions Engineer (Dublin)

Director, Customer Support

Senior Site Reliability Engineer (Node.js & Javascript), Trading Technologies

Senior/Principal Corporate Applications Engineer

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