Find Stack developer Jobs in Donabate, D

Technical Support Specialist (French speaking)
EIS —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Windows
Quick apply
Software Engineer, Customer Services Edge
Google —Dublin, County Dublin
- €100,000–€103,000 a year
- Full-time
- System design
- Bachelor's degree
- No degree
12d
Engineering - Internal AI Transformation
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- DevOps
- System design
- Master's degree
Senior Tech TA Manager
applike group —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- English
- Recruiting
Quick apply
7d
Mid-Level Full Stack Java Engineer
Solance —Dublin, County Dublin
- Full-time
- Hybrid work
- Java
- AWS
- Agile
Quick apply
Senior Software Development Engineer
CarGurus —Dublin, County Dublin
- €78,000–€108,000 a year
- Azure
- Java
- SQL
Senior Developer, Agentic AI Engineering
Workday —Dublin, County Dublin
- €86,400–€129,600 a year
- Full-time
- Computer Science
- Java
- Master's degree
Principal Demo Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Master's degree
- AI
- Python
- Annual leave
- Work from home
11d
Application Development Lead- AVP
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- Oracle
- Java
Senior Engineer, Infrastructure Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- Annual leave
- Work from home
Software Engineer (Java) - Core Platform
Revolut —Dublin, County Dublin
- €7,200–€8,000 a month
- Full-time
- Remote
- Computer Science
- English
- Java
Backend Software Engineer III (Hybrid, IRE)
CrowdStrike —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Senior Software Engineer
GreyScout —DUBLIN 1, County Dublin
- Computer Science
- SQL
- Bachelor's degree
- Annual leave
Senior Software Developer (CMS)
DOCOsoft —Clonskeagh, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Annual leave
Quick apply
Manager, Engineering (Backend Development)
Sonatus —Dublin, County Dublin
- Computer Science
- Engineering
- Java
- Annual leave
- Life insurance
Quick apply
Forward Deployed Engineer, Google Cloud Consulting
Google —Dublin, County Dublin
- €122,000–€126,000 a year
- Full-time
- Microsoft Excel
- Doctoral degree
- Computer Science
5d
Principal Software Development Engineer
CarGurus —Dublin, County Dublin
- €90,000–€108,000 a year
- Java
- AWS
- JavaScript
Senior Engineer / Specialist - Agentic Infrastructure
Ergo —Dublin, County Dublin
- Computer Science
- Master's degree
- AWS
Infrastructure Security Engineer
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- AWS
- Linux
- AI
Senior Full Stack Engineer
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Master's degree

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Technical Support Specialist (French speaking)

EIS -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

Jira
French
Customer service
Slack
English
Windows
Mac OS
TCP/IP
Communication skills
Help desk
VPN

Full job description

Description

The Technical Support Specialist is a high-visibility role on a vital team focused on delivering exceptional customer service to the EIS client base. Tasked with initiating proactive measures that result in decreased case volume and resolution time, the Technical Support Specialist provides feedback and support to Engineers and Developers – and then back to the client. They are the ultimate team player. The Technical Support Specialist also plays a key role in maintaining the customer relationship and acts as an escalation point for production environment issues. Acting as an incident commander when critical situations arise, the Technical Support Specialist provides steady guidance to bring problems to quick resolution.

Lastly, the Technical Support Specialist ensures correct configuration of the Support tech stack, adoption and ongoing usage. The Technical Support Specialist is focused on engaging directly with internal and external customers to understand their needs, guiding them in successful use of the support software and advocating for process and product enhancements that improve the overall customer experience and system optimization.

Key Responsibilities

Working in tandem with SupportOps leadership to identify operational gaps and predict possible downtime or contributors to SLA breach
Assisting with the design, development, rollout and maintenance of support tooling and workflows within support domain
Onboarding teams and customers to SupportOps services as well as maintaining training and knowledge sharing for support domain
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Drives other teams as needed.
Advocate on behalf of the customer and collaborate with internal teams to identify Customer experience, service, product and process improvements that enhance and support EIS’s value proposition and customer engagement.
Act as incident commander and guide on-call resources to provide timely workarounds and issue resolution

Skills, Knowledge & Expertise

3 years of Technical Help Desk, Technical Support, Application Support, Production Support or related title of SaaS or complex software application or CRM solutions.
Languages : English and French
Experience consuming and resolving work through ticketing systems.
Ability to remain calm, composed and articulate when dealing with tough customer situations.
Exceptional level of ownership, dependability, and accountability.
Possesses a hunger for knowledge - always wants to learn more and do better.
Active listener, always looking to establish a strong working relationship with the customer while working toward resolution.
Collaborates easily across teams or disciplines to solve problems.
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)

Technical Skills

Bring your experience with the admin side of the Support tech stack or related tools. We use Jira, JSM, EazyBi, Datadog and similar tools/technologies. Bonus points if you’ve started a trial and know the basics.
Experience supporting users in a mixed OS environment with strong experience with Windows and macOS management
Basic TCP/IP , OSI, VPN, RDP and other networking technologies knowledge helpful
Experience with Google Workplace, Slack, EazyBi, Nuacom and Atlassian products is a plus.

Job Benefits

Work with top talent and great colleagues who are industry and technology experts. Operate in a Scaled Agile environment, diverse, multicultural and cross-functional teams
We are a global and modern software product company building world-class Enterprise InsurtTech Product powered by leading-edge technologies (microservices, reactive, cloud, continuous delivery)
We work with the newest Apple Macbooks
We offer freedom - build from building your career path through development programs and exciting global mobility opportunities (we have a global culture)

Incentives and Benefits:

Allowances:

Homeworking Equipment
Mobile phone/internet coverage

Benefits:

Health Insurance for you and your dependents - eligible immediately upon joining EIS
Sport - Optional choice in Health insurance package
Pension on a Group Pension Scheme Basis

[All pay components are based on objective, gender-neutral criteria within EIS’s Compensation Policy.]

About EIS

EIS Group is the technology innovator for insurance.

EIS is an insurance software company that enables leading insurers to innovate and operate like a tech company: fast, simple, agile. Founded in 2008, EIS provides an open, flexible platform of core systems and digital solutions allowing insurers to accelerate and scale innovation, launch products faster, deliver new revenue channels, and create experiences the world will love. With thousands of APIs, the platform gives insurers the freedom to connect to a vast ecosystem of insurtech and emerging technologies. EIS powers premium growth for insurers in all lines of business worldwide. For more information visit EISGroup.com

After you submit your application for this job vacancy, your personal data will be processed according to the applicable data protection and privacy laws and will be stored in the HR unit of EIS. No personal data will be disclosed to third parties without your consent.

EIS does not use Artificial Intelligence tools or any Generative AI applications in the recruitment and hiring process as part of the screening, assessing or selection process.

At EIS we know that the diversity of our workforce is a strength. We consider for employment all qualified applicants without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

EIS does not accept unsolicited resumes from 3rd party agencies and has no fee obligation.

Quick apply

Refine Your Search

stack developer jobs in donabate, d

Technical Support Specialist (French speaking)

Software Engineer, Customer Services Edge

Engineering - Internal AI Transformation

Senior Tech TA Manager

Mid-Level Full Stack Java Engineer

Senior Software Development Engineer

Senior Developer, Agentic AI Engineering

Principal Demo Engineer

Application Development Lead- AVP

Senior Engineer, Infrastructure Platform

Software Engineer (Java) - Core Platform

Backend Software Engineer III (Hybrid, IRE)

Senior Software Engineer

Senior Software Developer (CMS)

Manager, Engineering (Backend Development)

Forward Deployed Engineer, Google Cloud Consulting

Principal Software Development Engineer

Senior Engineer / Specialist - Agentic Infrastructure

Infrastructure Security Engineer

Senior Full Stack Engineer

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