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Senior Technical Support Engineer (L3)
FOODHUB —Dublin, County Dublin
- €50,000–€65,000 a year
- Full-time
- Hybrid work
- Hospitality
- Azure
- Windows
- Annual leave
Quick apply
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CMMS Administrator
Takeda Pharmaceutical —Dublin, County Dublin
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- Full-time
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- Fuel card
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Customer Services Administrator (In-Office)
FlexManager —Galway, County Galway
- €30,000–€34,000 a year
- Full-time
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- Salesforce
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Bright Motor Group —North Dublin, County Dublin
- From €34,000 a year
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Accounts Receivable Administrator
Wienerberger AG —Cork, County Cork
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GreyMatter Specialist
ReliaQuest, LLC. —Dublin, County Dublin
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Associate, eDiscovery/Digital Forensics
Interpath Advisory —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
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ESS Maintenance Technician
ESS Ltd. —Tullamore, County Offaly
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Administrator/Medical Secretary
Hibernian Urology —DUBLIN 18, County Dublin
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Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Kilkenny, County Kilkenny
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Regulatory Administrator - Veterinary
IHRB —Kildare, County Kildare
- Full-time
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Administrator / Junior CAD Associate – Part Time - Fermoy
James Mc Mahon, Limited —Cork, County Cork
- Part-time
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7d
HR Administrator
Sims IVF —Dublin, County Dublin
- €30,000–€40,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Sr IT Infrastructure Engineer EMEA
Qorvo —DUBLIN 8, County Dublin
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Engineering / Facilities Manager
LINDAL Group —Sligo, County Sligo
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Customer Support & Sales Administrator
PEL Group —Galway, County Galway
- Full-time
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Senior Technical Support Engineer (L3)

FOODHUB -
Dublin, County Dublin

Quick apply

Job details

Full-time
€50,000–€65,000 a year

Benefits

Annual leave

Qualifications

Hospitality
Azure
Operating systems
Windows
Technical support
Bash (Unix shell)
SQL
DHCP
AWS
Analysis skills
Remote access software
IT support
Scripting
DNS
IP networking
Linux
TCP/IP
Communication skills
PowerShell
VPN

Full job description

Senior Technical Support Engineer (L3)

Location: Dublin, Ireland (Hybrid with client site visits as required)
Salary: €50,000 - €65,000+
Reports to: Technical Support Manager

About the Role

We are seeking a highly technical Senior Technical Support Engineer (Level 3) to join our growing team.

This is not a traditional helpdesk role. We are looking for someone who can operate as the final escalation point for complex technical issues, perform deep root-cause analysis, and take ownership of critical customer-facing systems.

The successful candidate will have extensive experience across infrastructure, networking, operating systems, hardware, databases, cloud technologies, and enterprise troubleshooting. They will be comfortable diagnosing issues that others cannot solve and will work closely with internal teams, customers, and third-party vendors to identify and implement permanent solutions.

This role is ideal for someone who enjoys solving complex technical challenges, improving system reliability, and driving technical excellence across the business.

Key Responsibilities

Advanced Technical Support

Act as the highest technical escalation point for complex customer and internal technical issues.
Investigate and resolve advanced infrastructure, network, operating system, hardware, software, and application-related incidents.
Perform deep root-cause analysis on recurring or critical issues.
Lead technical troubleshooting sessions with customers and internal stakeholders.
Provide hands-on support for critical incidents and major service disruptions.

Infrastructure & Systems

Support and troubleshoot Windows and Linux environments.
Diagnose issues relating to networking, VPNs, firewalls, DNS, DHCP, routing, switching and connectivity.
Troubleshoot server, workstation, printer and peripheral hardware.
Support cloud-based services and hosted environments.
Work with databases and application logs to investigate system behaviour and performance issues.

Continuous Improvement

Identify recurring technical issues and implement preventative solutions.
Create and maintain technical documentation, knowledge base articles and troubleshooting guides.
Recommend improvements to system architecture, monitoring and operational processes.
Work alongside development and product teams to identify software defects and operational risks.

Customer & Field Support

Join customer calls as the technical subject matter expert.
Conduct site visits where hands-on troubleshooting or implementation support is required.
Build strong relationships with key customer stakeholders through technical expertise and professionalism.

Essential Skills & Experience

Technical

5+ years' experience in a Level 2/Level 3 IT Support, Systems Administrator, Infrastructure Engineer or Technical Support Engineer role.
Experience working on EPOS systems
Experience supporting Android products
Advanced troubleshooting and diagnostic skills.
Strong understanding of:
TCP/IP networking
DNS, DHCP, VPNs and firewalls
Remote desktop and endpoint management tools
Experience analysing system logs and identifying root causes of technical issues.
Experience supporting business-critical applications and infrastructure.
Familiarity with cloud platforms such as Azure or AWS.
Understanding of cybersecurity best practices and endpoint security.

Problem Solving

Proven ability to independently diagnose and resolve complex technical issues.
Strong analytical mindset with a methodical troubleshooting approach.
Ability to manage multiple high-priority issues simultaneously.
Demonstrated experience implementing permanent fixes rather than temporary workarounds.

Communication

Excellent written and verbal communication skills.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Comfortable leading technical discussions with customers, suppliers and senior stakeholders.

Highly Desirable

Experience supporting EPOS, retail, hospitality or multi-site environments.
Experience with SQL databases and query troubleshooting.
Experience with PowerShell, Bash or automation scripting.
Experience with Azure, AWS or hybrid cloud environments.
Experience with monitoring and observability platforms.
Microsoft, Cisco, CompTIA, ITIL, Azure or AWS certifications.

What Success Looks Like

Within your first 3-6 months you will:

Become the go-to escalation point for complex technical issues.
Reduce recurring incidents through effective root-cause analysis.
Improve technical documentation and operational processes.
Drive measurable improvements in system reliability and customer satisfaction.
Contribute to the overall technical maturity of the support function.

Benefits

33 days annual leave (including public holidays)
Option to purchase up to 5 additional days annual leave
Pension scheme
Birthday leave
Hybrid working model
International exposure across multiple markets
Opportunity to work with large-scale hospitality and EPOS technology deployments
Significant autonomy and influence within a growing technology business

Pay: €50,000.00-€65,000.00 per year

Ability to commute/relocate:

Dublin, County Dublin: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Which EPOS systems have you supported, and what was your level of involvement?
Describe a situation where you acted as the final technical escalation point for a complex issue that other support teams were unable to resolve.
Describe the most technically challenging issue you have resolved in your career.

Work Location: Hybrid remote in Dublin, County Dublin

Quick apply

Refine Your Search

systems administrator / technical jobs

Senior Technical Support Engineer (L3)

Background Screening Administrator (Limerick)

Executive Assistant to Senior ERP Implementation Manager

CMMS Administrator

Customer Services Administrator (In-Office)

Fund Accountant

IT Onsite Support Administrator

Warranty Administrator

Accounts Receivable Administrator

GreyMatter Specialist

Associate, eDiscovery/Digital Forensics

ESS Maintenance Technician

Administrator/Medical Secretary

Administrator - Desk Side Services, AMT Asset Management Software

Regulatory Administrator - Veterinary

Administrator / Junior CAD Associate – Part Time - Fermoy

HR Administrator

Sr IT Infrastructure Engineer EMEA

Engineering / Facilities Manager

Customer Support & Sales Administrator

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