About You
If you are passionate about developing your skills across a diverse range of technologies, including Microsoft Azure, Microsoft 365, Intune, Autopilot, virtualisation platforms, and core infrastructure, Viatel offers the perfect environment to grow. We are looking for individuals who are not only eager to expand their technical expertise but also have the desire and ability to lead and inspire a team. If you’re motivated to collaborate with excellent customers and a talented team on a variety of cloud, virtualisation, and networking projects—while supporting our engineering team’s commitment to quality—we encourage you to connect with us today.
About the role
Reporting to The Head of Project Services, the Project Services team is at the heart of Viatel’s drive to deliver exceptional solutions, playing a pivotal role in transforming our clients’ businesses through technology. As a Project Services Specialist, you’ll be immersed in a dynamic and fast-paced environment where every day presents new challenges and opportunities. You will lead the implementation of cutting-edge projects, from solution design and technical review to structuring proof of concept and deploying innovative cloud and infrastructure solutions that enable our clients to realise their greatest potential.
This role offers the excitement of working with the latest advancements in cloud technology, including Microsoft Azure, Microsoft 365, Intune, and Autopilot, as well as leading virtualisation and security platforms. You’ll collaborate with a talented and supportive team, gaining exposure to diverse technical landscapes and industries. The rapid pace of change in cloud and IT infrastructure means you’ll be continuously learning and adapting—perfect for those who thrive on technical challenges and want to stay at the forefront of innovation.
Success in this position is both challenging and highly rewarding. You will be expected to deliver a wide variety of projects, each requiring technical excellence, creative problem solving, and a commitment to quality. Your proactive contributions will help drive the technical success of both the team and our clients, making a tangible impact while accelerating your own professional growth. If you’re motivated by the opportunity to work in an exciting, ever-evolving sector, and are passionate about continuous improvement, this role will give you the platform to shine.
Location: Fixed Hybrid: Must be available to work in either Limerick or Dublin office a min of 2 days per week.
About Viatel Technology Ltd.
Viatel Technology Ltd. is a multi-award-winning Microsoft Partner with a mature and rapidly growing Microsoft Cloud Practice. Our solutions range from simple IaaS solutions to complex managed IaaS and PaaS services. We’re a Cloud first company and continue to drive and promote Azure/M365 solutions through ongoing webinars, internal training and certification, and sponsorship along with other key partner technologies like Commvault, Barracuda, Mimecast and much more!
Key Responsibilities
- Delivery of IT systems and infrastructure including but not limited to cloud, storage, compute, networking, security technologies and Backup & DR solutions.
- Configuration of Microsoft Azure Cloud Solutions and associated migration of customers to the platform.
- Configuration of Microsoft 365 Cloud Solutions and associated migration of customers to the platform.
- Participation in evaluating new products, services, processes, and technologies to meet customer needs.
- Partake and upskill in training activities in support of new technologies, procedures, and customer service enhancements.
- Comply, maintain, and promote information security in Viatel.
- Identify gaps in client environments and communicate requirements to sales teams.
- Provide on call escalation support for Out of Hours support service.
- Prepare and maintain comprehensive technical documentation for solutions delivered, ensuring clear and accurate records for both clients and internal teams.
- Offer expert advice and guidance to clients and colleagues, supporting best practices and professional IT standards across all projects.
- Work autonomously with senior customer stakeholders to ensure engagements are delivered on time, within budget and at a minimum meet customer expectation.
- Maintain a high level of professionalism, acting as a positive representative of Viatel both internally and externally.
- Commit to ongoing professional development by maintaining relevant certifications and actively pursuing new qualifications to stay current with industry trends.
- Participate in peer review processes to support the solution team, providing constructive feedback and contributing to the continuous improvement of technical deliverables.
- Collaborate in the design of bespoke solutions as required, drawing on technical expertise to address complex customer requirements.
- Demonstrate excellent timekeeping and organisational skills to ensure timely delivery of projects and adherence to schedules.
- Communicate effectively with customers, colleagues, and stakeholders, ensuring transparency and clarity throughout the project lifecycle.
Required Knowledge and Experience
- Over 10 years’ hands‑on experience working within the IT field, ideally in roles involving project delivery, systems implementation, or multi‑customer environments
- 5yrs + professional experience with server migrations in a Microsoft environment.
- 5yrs + professional experience of working with Office 365 migrations.
- 5yrs + professional experience working with Microsoft Azure.
- Strong networking experience.
- Strong storage systems experience.
- Strong virtualisation experience.
- Strong device management experience.
- Strong IT Security experience with EDR and XDR solutions
- Strong experience with Backup & Dr solutions, experience in Commvault, Veeam and Microsoft solutions is desirable
- Experience working directly with a broad range of customers in an MSP or similar multi‑client service environment
- Ability to solve complex problems and participate in continuous improvement practices.
- Ability to multitask by working on multiple project issues at a time
- Demonstrates a proactive approach, accountability & ownership, prioritises own workload.
- Identify when to liaise with 3rd party support and when to escalate issues.
- Excellent written and verbal communication skills in English
- Willingness to travel, if required.
Desirable Skills & Qualifications:
- 3rd Level Qualification in an IT related Discipline
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Microsoft Certified: Azure Solutions Architect Expert
- Experience working with ConnectWise Manage/Automate desirable.
What’s in it for you?
- Continuous professional development is expected and will be supported in all areas of the role
- Opportunity and support to build community engagement & events
- Competitive compensation package
- Hybrid Working
- Private Health Insurance
- 24 days annual leave
- Health, Wellness & Employee Assistance Program
- Flexible hours
- Income Protection
- Death in service
- Maternity/Paternity Pay
