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Technical Writer - Telecoms and Cybersecurity

Enea
Dublin, County Dublin

Apply Now

Job details

Qualifications

Microsoft Word
CI/CD
Visio
PaaS
Git
Microsoft Office
Ubuntu
Telecommunication
Technical writing
CentOS
Linux
Communication skills
HTML
Network security

Full job description

Enea is looking for an experienced Technical Writer who brings a strong track record of creating clear, high-quality documentation for technical software products. The role suits someone with a solid understanding of telecommunications infrastructure fundamentals and confidence in explaining complex, carrier-grade solutions used in live mobile networks. Experience in an engineering or technical role, combined with a transition into technical documentation, would be an advantage.

Role and Key Responsibilities
This role focuses on producing clear, accurate, and customer-ready documentation that supports understanding of our products, their features, and their deployment and integration within Mobile Network Operator (MNO) and Communication Platform as a Service (CPaaS) environments. The role works closely with product management and engineering teams, and incorporates feedback from customer-facing teams to continuously improve documentation. The successful candidate will use their experience to develop practical, technically accurate documentation for the Enea Network Security product suite.

Key responsibilities include:

Produce, organize, and maintain our product suites documentation, including Product Overviews and Descriptions, Installation and Configuration guides, Operational and Administration guides, Release Notes, Feature and System guides, Interface specifications, and Use Case guides
Collaborate with Subject Matter Experts in engineering and product management to gather, validate, and refine technical content
Maintain and publish documentation using hosted documentation platforms.
Adapt technical concepts into documentation suitable for MNO and CPaaS customers, including customer operations and engineering teams
Ensure documentation aligns with company templates, styles, branding, and formatting in drafts prior to final publication to PDF and HTML.
Maintain documentation sets across multiple products and releases
Manage documentation workload across parallel project deliveries
Create diagrams, flowcharts, and other visual aids to enhance understanding of technical content.
Collect and incorporate feedback from users to improve documentation quality and usability.
Contribute to the continuous improvement of documentation standards, templates, and tooling

Qualifications, Key Skills, and Competence

Required Qualifications

5+ years’ experience producing product documentation for large-scale technology products, but "MNO/CPaaS experience" would be an advantage.
Experience writing documentation for enterprise-grade, production systems deployed in live enterprise IT networks.
Hands-on practical experience across security and telecommunications solutions to assist in delivering and improving documentation.
Solid experience writing in Markdown.
Experience using git for documentation, versioning, and collaboration.
Expertly skilled in using MS Office 365 applications.
Excellent written communication skills with the ability to clearly convey complex technical information to a technical audience.
Strong editing and proofreading skills, ensuring accuracy, consistency, and adherence to documentation standards.

Required Skillset

Knowledge of documentation-as-code approaches, including:

Version-controlled documentation
Branching and release-aligned documentation
CI/CD pipelines for documentation publishing
Proficiency with documentation and editing tools, including:

Markdown for content writing
Hugo static site generator
Docsy for Hugo
Microsoft 365 Applications, specifically Word
Diagramming tools, e.g., Visio, Draw IO
Working knowledge of Linux operating systems (e.g., RHEL, CentOS, Rocky Linux, Ubuntu) in development and production environments.

Ability to navigate and operate confidently on Linux systems using the command line
Experience working with configuration files and scripts commonly used in Linux-based telecom products.
Ability to interpret and document command-line output, error messages, and system behaviour accurately for customer-facing documentation.

What can Enea offer you?
At Enea, we strive to create an environment where you can thrive both professionally and personally. We offer:

Flexible hybrid work: A modern work model that supports a healthy work–life balance.
Collaborative environment: A dynamic, globally connected team culture that fosters engagement in cybersecurity initiatives and cross-regional projects.
Inclusive culture: A diverse and inclusive workplace that values your voice and promotes mutual respect and collaboration.
Competitive compensation: A competitive salary package complemented by region-specific benefits.
Ongoing learning and career development: Continuous learning opportunities and clearly defined career paths to support your professional growth across the organization.

About Enea Network Security

Enea Network Security protects mobile operators and their customers from emerging security and signaling threats. Our mission is to stay ahead of attackers with intelligent, high-performance security solutions that keep global networks safe. We combine deep telecom expertise with advanced threat detection to deliver real-world impact at a massive scale.

About Enea

We are a global specialist in advanced telecom and cybersecurity software, with a vision to make the world's communications safer and more efficient.
We serve 160+ communication service providers across more than 100 countries, supporting over 30% of the world’s mobile subscriptions, with billions relying on our software every day.
Enea is headquartered in Stockholm, Sweden, and is listed on NASDAQ Stockholm.

Apply Now

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application integration specialist jobs

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