Technology
Data Center Operations Engineer - Dublin
Location
:
Dublin
Employment Type
:
Regular
Job Code
:
A158714
Responsibilities
Team Insight:
The DataCenter Service / Datacenter Cloud System (DCS) team sits within TikTok's global technology structure and supports the company's fast growth by building and operating hyper-scale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services, making sure they are scalable and are reliable.
Role Insight:
We are seeking an experienced Data Center Operations Engineers to apply technical expertise in a dynamic, fast-paced environment. This role requires strong knowledge of server hardware and a foundational understanding of mechanical and electrical infrastructure in large-scale data centers.
You will be responsible for diagnosing and resolving server and infrastructure issues, collaborating with remote teams, and supporting the full server rack lifecycle, including buildout of compute and storage environments.
In addition, you will lead and guide DC Technicians, ensuring high-quality execution of operational tasks and adherence to best practices.
Candidates should have hands-on experience in at least one of the following areas: Networking, Scripting, or Hardware Repair. Success in this role requires strong communication skills, the ability to work independently and within a team, and adaptability in a rapidly changing environment.
Responsibilities
- Own and manage ticket queues, prioritizing by business impact and ensuring timely resolution or escalation with clear documentation
- Lead day-to-day operations by guiding Data Center Technicians and overseeing hardware troubleshooting, maintenance, and diagnostics (including component replacement, power cycles, BIOS/RAID, OS reimaging, and log analysis using internal tools)
- Execute and coordinate rack-and-stack, cabling, and deployment activities across the server lifecycle
- Support data center projects and operational improvements, including capacity expansions, retrofits, infrastructure upgrades, and implementation of new tools and processes
- Participate in incident management and incident response, recovery, and root cause analysis to minimize service impact and prevent recurrence. This requires participating in an on-call rotation for escalations
- Lead and apply change management processes, acting as a change initiator where required
- Assist on maintaining accurate inventory, asset tracking, and operational records
- Build strong cross-functional relationships, act as an escalation point, and identify recurring issues to drive vendor escalation and continuous improvement
Qualifications
Minimum Qualifications
- Associate’s degree in IT, Computer Science, Electrical/Mechanical Engineering, or related field (or equivalent practical experience)
- 3+ years of experience in data center operations, IT infrastructure, or hardware support
- Relevant certification or equivalent knowledge (e.g., EPI CDCP, CNET CDCTP or similar)
- Strong hands-on experience with server hardware troubleshooting and support
- Ability to lead tasks and guide junior technicians in a fast-paced environment
Preferred Qualifications
- Industry certifications (CompTIA A+, Network+, Server+, Linux+ or similar)
- Experience in large-scale data center environments
- Basic knowledge of mechanical and electrical infrastructure systems
- Experience with networking, scripting, or advanced hardware repair
- Experience supporting projects, incident management, or small team leadership
- Experience operating material handling equipment (e.g., pallet jacks, server lifts)
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
