Find Call centre Jobs

Customer Service Representative
JJ Kavanagh & Sons —County Kilkenny
- €32,000–€35,000 a year
- Full-time
- Google Suite
- Customer service
- No degree
- Employee assistance program
Quick apply
14h

Discover related jobs

Based on your search for call centre jobs.

Customer Service Advisor (Remote)
Fexco —County Kerry
Some of the benefits you will receive along the way .. Effectively managing a customer database through accurate and efficient data entry.
Customer Support Representative
One Touch Health —Oranmore, County Galway
Fulfil all customer support related goals and objectives for the year. Customer support: 1 year (required). Support on call duties (evenings and weekends) when…
€32,000–€33,000 a year
Quick apply
1d

I want to receive the latest job alerts for call centre

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call centre jobs near

Customer Service Representative jobs in Limerick, County Limerick

Disability Day Service jobs in Drogheda, County Louth

Customer Service Representative jobs in Dublin West, County Dublin

Customer Service Representative jobs in Athlone, County Westmeath

Customer Service Representative jobs in Galway, County Galway

Customer Service Representative

JJ Kavanagh & Sons -
County Kilkenny

Quick apply

Job details

Permanent | Full-time
€32,000–€35,000 a year
14 hours ago

Benefits

Bike to work scheme
Company pension
Employee assistance program
On-site parking

Qualifications

Google Suite
Google Docs
Customer service
Communication skills

Full job description

Role Overview

JJ Kavanagh & Sons is seeking a motivated and organised Customer Service Representative to join our team. As the first point of contact for our passengers, you will ensure a seamless travel experience by managing ticketing, inquiries, and logistics for private coach hire. This role requires a blend of excellent communication skills, administrative precision, and the ability to multitask in a fast-paced transport environment.

Key Responsibilities

1. Customer Support & Communications

Multi-Channel Support: Manage high volumes of inbound passenger queries via phone, email, and social media platforms, ensuring professional and timely responses.
Ticketing Assistance: Assist passengers with complex ticketing issues, timetable queries, and route planning to ensure they reach their destinations smoothly.
Complaint Resolution: Log, investigate, and follow up on customer complaints with empathy and efficiency, striving for a positive resolution in line with company policy.
Service Updates: Communicate real-time updates regarding delays, route changes, or weather disruptions to passengers via appropriate channels.
Lost Property: Assist with the logging and retrieval of lost property, liaising with drivers and depots to locate items.

2. Operations & General Administration

Booking System Management: Manage and update passenger tickets and reservations within our internal booking system.
Reporting: Compile and send detailed reports to internal stakeholders regarding call volumes, sales figures, and service issues.
Internal Liaison: Act as a link between customers and the Transport Team, relaying vital information regarding operational issues or passenger feedback.

3. Private Coach Hire Administration

Quotation Management: Send, receive, and issue Coach Hire quotations for private groups, schools, and corporate clients.
Invoicing: accurately issue invoices for Coach Hire services and ensure payment terms are communicated clearly.
Record Keeping: Maintain organised filing and documentation for the Coach Hire department to ensure all trips are tracked and compliant.

Requirements & Qualifications

Experience: Previous experience in a customer service, call centre, or administrative role.
Communication: Excellent verbal and written communication skills with the ability to adapt tone for different channels (social media vs. formal email).
IT Literacy: Proficiency in Google Suite (Docs, Sheets, etc.) and comfort learning new internal booking and CRM systems.
Organisation: Strong multitasking abilities with keen attention to detail.
Problem Solving: The ability to remain calm under pressure and think on your feet to resolve passenger issues quickly.

Why Join JJ Kavanagh & Sons?

100% Irish & Family-Owned: You aren’t just a number here. We are a 4th-generation family business established in 1919. Joining us means becoming part of a company with over a century of history and a reputation as Ireland’s largest privately owned coach operator.
Award-Winning Culture: We are proud to be officially certified as a Great Place to Work™ (Nov 2024). This certification reflects our commitment to creating a supportive, inclusive, and positive environment where every team member is valued.
Competitive salary.
Opportunity to work with one of Ireland’s leading transport providers.
Dynamic and supportive team environment.
Company Pension (Enrolment after probation)
Monday to Friday – 09:00hrs – 17:30hrs.
Location: Urlingford, Co. Kilkenny. Fully Depot Based.

Pay: €32,000.00-€35,000.00 per year

Benefits:

Bike to work scheme
Company pension
Employee assistance program
On-site parking

Work Location: In person

Quick apply

Refine Your Search

call centre jobs

Customer Service Representative

Discover related jobs

I want to receive the latest job alerts for call centre

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected