Find Operations controller Jobs in Dublin, D

Service Controller
Finning International Inc. —Dublin, County Dublin
- Full-time
- Customer service
- Engineering
- Microsoft Office
- Annual leave
- Life insurance
5h
Master Planner & Cost Controller
Mallinckrodt —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5h
HR Director (Ireland)
CEL - Critical Power —Dublin, County Dublin
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Human resources
Quick apply
7d
FS Technology Consulting - Engineering Lead, Features Team- Senior Manager - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- DevOps
- Engineering
- Java
- Gym membership
Network Lead
PM Group —Dublin, County Dublin
- On call
- Computer Science
- Analysis skills
- Bachelor's degree
Cloud Infrastructure Engineer
Pay and Shop Ltd —Dublin, County Dublin
- Full-time
- DevOps
- English
- Bachelor's degree
Quick apply
Technical Support Specialist – Volkswagen Group Ireland
Volkswagen Group Ireland —Dublin, County Dublin
- No degree
- Automotive diagnostics
- Mechanical knowledge
Sr. Technical Program Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
Cloud Security | Senior Associate | Cyber Security | Technology Consulting
PwC —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
Senior Accountant - Tax & Financial Reporting
MSD —Leopardstown, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Accounting
1d
Customer Success Architect, Sales Cloud/ Platform - Additional European Languages
Salesforce —Dublin, County Dublin
- Full-time
- Spanish
- Sales
- Salesforce
Cloud Security Analyst
LTM —Dublin, County Dublin
- Azure
- AWS
- Scripting
Quick apply
Modular Design Manager
CEL - Critical Power —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Engineer II, Field Service
ASM International —Lucan, County Dublin
- Engineering
- Maintenance
- Master's degree
Senior Success Architect- Health and life Sciences Industry
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Communication skills
Group Principal Duty Holder
Mercury Engineering —Blanchardstown, County Dublin
- Engineering
- Project management
- Bachelor's degree
Indirect Tax Manager
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- ERP systems
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
14d
Staff Digital Design Engineer - CPU Architecture & RISC-V
Innatera Nanosystems —Dublin, County Dublin
- Full-time
Quick apply
Reliability Maintenance Engineering Technician , AMZL
Amazon Ireland Support Services Limited —Dublin, County Dublin
- Weekend availability
- Engineering
- Maintenance
- Bachelor's degree
8h

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Service Controller

Finning International Inc. -
Dublin, County Dublin

Apply Now

Job details

Full-time
5 hours ago

Benefits

Annual leave
Company pension
Life insurance

Qualifications

Mechanical engineering
Customer service
Engineering
Microsoft Office
IT
Negotiation

Full job description

Company:

Finning (Ireland) Ltd

Number of Openings:

Worker Type:

Permanent

Position Overview:

As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery

Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

Job Description:

As a Finning Employee you will receive:

A competitive salary
25 days annual leave + bank holidays (purchase additional 5 days holiday)
Annual Bonus
Laptop and phone
The additional benefits attached to this role include a generous reward scheme, up to 5% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Major Job Functions

Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer.
Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs.
Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi website. Load internal drives with trial data.
Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.
Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery.

Specific Skills

Customer service skills and ability to develop strong customer relations
Planning and organising skills
Attention to detail
Influencing and negotiation skills
Good interpersonal skills
Good IT skills, specifically in Microsoft Office
Works well as part of a team

Desirable Knowledge

Ideally, Advanced level of engineering aptitude
Gas & Diesel Engine product knowledge
Good knowledge of mobile and fixed equipment components and systems
Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)
Warranty process
Commissioning process

Education and Experience

Foundational Engineering understanding and qualification
Minimum of 3 years’ experience in a technical or mechanical engineering role
Previous experience in a similar role within similar industry environment desirable

Accountability

Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept.
Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site.
Maximise customer revenue for service.
Control expenses for service including commissioning.
Manage and control approx. 100 work orders with an average value in the region of £300k per month.
Ensure First Time Fix, promise date adherence, response times.
Inform Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.

Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx.

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today!

INDIE

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Apply Now

Refine Your Search

operations controller jobs in dublin, d

Service Controller

Master Planner & Cost Controller

HR Director (Ireland)

FS Technology Consulting - Engineering Lead, Features Team- Senior Manager - Dublin

Network Lead

Cloud Infrastructure Engineer

Technical Support Specialist – Volkswagen Group Ireland

Sr. Technical Program Manager, Network Monitoring and Remediation

Cloud Security | Senior Associate | Cyber Security | Technology Consulting

Senior Accountant - Tax & Financial Reporting

Customer Success Architect, Sales Cloud/ Platform - Additional European Languages

Cloud Security Analyst

Modular Design Manager

Engineer II, Field Service

Senior Success Architect- Health and life Sciences Industry

Group Principal Duty Holder

Indirect Tax Manager

Staff Digital Design Engineer - CPU Architecture & RISC-V

Reliability Maintenance Engineering Technician , AMZL

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