Access to Care Administrator / Receptionist- UPMC Sports Medicine, Cork
Location: Sports Medicine- UCC Mardyke Arena
Job type: Permanent
Overview of role:
We are currently recruiting a part-time Front of House Administrator (24-hour permanent contract) to join the team at UPMC Mardyke Arena in Cork. UPMC presently provides high level sports injury management at UPMC Sports Medicine sites across Ireland. This post holder will manage all referrals into the sports medicine clinic, scheduling of procedures, payment collection, referral management for further episodes of care, and provide administrative support to the clinicians in the clinic.
Primary Duties and Responsibilities:
Patient Services
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Deliver a patient-centred experience to all our patients and stakeholders internally and externally.
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Manage all contractor, visitor, and patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
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Liaise with UPMC staff and leadership, as required, to ensure a smooth patient pathway.
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Manage calls and action all queries in an efficient and professional manner.
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Manage all referral entry points, deliver messages to relevant internal colleagues and manage communication with patients to ensure best outcomes and patient experiences.
Responsible for Healthlink, the health mail platform. Ensure all referrals are responded to and sent to our consultants internally. All generic referrals are followed up for clinical vetting and distributed according. -
Responsible for central referral management, distribution and registering of referrals to diagnostics team.
Referral Management
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Action all referrals and process efficiently.
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Communicate with referring sources to confirm receipt of referrals and ensure compliance with International patient safety goals of accuracy in patients’ details.
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Liaise with patients to ensure we have their most up to date demographics and where applicable, health insurance details.
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Work closely with colleagues from all UPMC sites and complementary departments such as diagnostics, scheduling and orthopaedics.
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Meet scheduling KPI’s ensuring compliance to scheduling process in all systems – including the Sports Clinic patient management system.
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Ensure Insurance verification process is adhered to and all patients are notified in advance of payments due where applicable.
Medical Records
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Populate and ensure comprehensive record keeping for patients on the designated UPMC Sports Medicine patient management system.
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Liaise with the Patient Services Manager and the Director of Quality & Patient Safety when dealing with requests for medical records for all Data protection requests.
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Review patient medical record numbers on a regular basis to ensure that no duplication of medical record numbers takes place.
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Ensure that appropriate information is extracted from electronic record and provided to UPMC upon referring patients on for further care.
Qualifications & Experience:-
Previous experience in an administrative role with customer service focus.
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Excellent working knowledge of Microsoft Office Packages.
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
