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Front Office Manager

Talbot Hotel Cork
Ballincollig, County Cork

Quick apply

Job details

Permanent | Full-time

Full job description

The Front Office Manager will report to the Revenue Manager and General Manager.

The Talbot Collection are one of the Best Places to Work in Hospitality 2026 and also awarded by the Great Place to Work. Come experience it for yourself and join our team.

Overall Job Purpose

To efficiently run the Reception desk and reservations in accordance with Company standards. To ensure that all guests receive a 4 Star service.

Role Specific Duties:

To arrive for work on time and in proper uniform.
To ensure a high standard of personal hygiene and grooming.
Management of all reception and reservation staff ensuring that they are complying with all company standards.
To Liaise with the Revenue Manager as Head of Department
Daily reporting and monitoring of revenue figures and targets in the Revenue Manager's absence
Assisting with reception and reservations duties when needed
Performing Duty Manager role duties when needed
To ensure that the Hotel is promoted at all times and to implement upselling procedures both on the reception desk and in reservations.
To ensure the forward booking of events/accommodation is maximised.
To ensure the correct handling and charging of all daily business accounts and to ensure that all reception staff are aware of correct procedures.
To ensure a high standard of customer service at all times.
To ensure floats are correct and all cash/credit card handling is carried out correctly.
Responsible for equipment i.e. credit card terminals etc. To ensure they are functional, and repairs/upgrades are carried out when necessary.
To oversee daily cash lodgements and revenue figures.
Responsible for the safe keeping of accident report books and signing in/out books.
To work the fire panel and ensure all staff at reception are fully trained on how to work this.
To liaise with housekeeping with reference to the allocation of rooms.
To roster staff accurately and effectively according to business requirements and to monitor these business levels daily.
To follow rigidly all HR policies and procedures.
To ensure you reach your budgeted GP's in your department and improve where possible.
To ensure that all training records are maintained and updated at all times and to identify training needs.
To support all staff on duty ensuring all duties are being fully carried out in accordance with Company Procedures.
To attend weekly HOD meetings in Revenue Managers absence.
To ensure a high standard of service and attention to detail within the hotel/your department.
To maximise staff productivity and encourage staff motivation by helping to create a positive working environment.
To conduct regular departmental meetings.
To carry out our customer relations policy ensuring that we maintain 4 Star standards at all times.
To ensure that necessary steps are taken to safeguard Company money, goods and assets.
To familiarise yourself and to carry out duties laid out in the departmental S.O.P. manual.
To deal with customer complaints in an efficient and professional manner and to notify Management of these.

Additional Duties

To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection 'Empower Your Excellence' customer service program;
To be professional, respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an 'ambassador' of the Talbot Collection at all times;
To act with honesty and integrity at all times;
To establish and maintain a respectful and good working relationship with your colleagues and management;
To work as part of the broader team, assisting and supporting your colleagues and management when necessary, acknowledging that each department is interdependent on the other and the importance of teamwork.
To support the company's commitment to excellence and quality by complying with company SOP's and service standards;
To have total product knowledge of all the property's services and facilities, and total awareness of the product offering of the Talbot Collection as a whole;
To carefully read and adhere to company policies and procedures as outlined in the staff handbook;
To be present and punctual for all in-house/external training programs as requested;
To adhere to all fire, safety and hygiene regulations and to comply with the Safety, Health and Welfare at Work Act 2005;
To take a proactive involvement in Health and Safety, ensuring to report and where possible take action on incidents, accidents or damage in the Hotel. Proactively bring any suggestions or ideas to management's attention;
To be proactive in maintaining energy efficiency in the property particularly in terms of electricity, water and waste. Proactively bring any suggestions or ideas to management's attention;
To comply with all policies, procedures and memos of the Collection;
Any other sundry task not mentioned but within scope of the job.

Talbot Hotel Cork is part of the Talbot Hotel Collection and is an equal opportunities employer

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