Find customer service representative Jobs in dublin west, d

Senior French Speaking Customer Operations Agent
FNZ —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Customer Growth Associate, Engage, Google Customer Solutions (English, Danish)
Google —Dublin, County Dublin
- Full-time
- Sales
- Customer service
- English
German Customer Service and Sales Officer in Malta
Next Job Abroad —Dublin, County Dublin
- €23,000–€28,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Life insurance
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

In Store Team Member
Domino's —Castleknock, County Dublin
30 days paid holiday per year (includes BH, pro rata for part time). Able to work quickly and efficiently, especially during busy periods.
€14.15–€14.65 an hour
Customer Assistant - Camden Street Express
Tesco Ireland —DUBLIN 2, County Dublin
Â Using the training you receive, follow department routines and processes. Colleague Clubcard offering 10% discount across stores and online, with 15% discount…
5d

I want to receive the latest job alerts for customer service representative in dublin west, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near dublin west, d

Customer Service Representative jobs in Dublin, County Dublin

Operations Agent jobs in Dublin, County Dublin

Customer Service Representative jobs in Drogheda, County Louth

Customer Service, Tesco jobs in Ballina, County Mayo

Tech Customer Support jobs in Dublin, County Dublin

Customer Service Representative jobs in Santry, County Dublin

Customer Service Representative jobs in Cork, County Cork

Social Care Day Service jobs in Limerick, County Limerick

Operations Coordinator jobs in Dublin, County Dublin

Operations Associate jobs in Dublin, County Dublin

Entry Level Operations jobs in Dublin, County Dublin

Customer Service Representative jobs in County Dublin

Customer Service Representative jobs in Athlone, County Westmeath

Customer Service Representative jobs in County Galway

Senior French Speaking Customer Operations Agent

FNZ -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

French
Microsoft Excel
Microsoft Outlook
English
Business
Communication skills

Full job description

Role Description

This role is responsible for core processing within specific functions, depending on the individual team, within the Customer Operations Functional Area, and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ.

This means the following key requirements,

The role holder will be responsible for all aspects of day to day processing, ensuring that all processes are followed correctly and completed to a high level of quality, maintaining customer files and records, issuing quotes or payments and helping out on additional tasks outside the normal day to day work as required. High level of proficiency in both written and spoken business French is essential as well as experience in the French life insurance market
The role holder will play a lead role for service delivery to our clients based in France from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

Specific Role Responsibilities

Strategy

Deliver best in class operational services to clients and internal partners.
Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
As an internal stakeholder drive and positively support the relationships globally to create a positive, collaborative, and engaged relationship.
Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, , consultants, , third parties,

Process

Ensure that completion of daily tasks are true and accurate, minimising errors with processing and quality actions,
Delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through quality processing,
Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.
Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on quality and prevention.
Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.
Support & Drive quality of processing for handling client assets and client money within role; and deliver reporting / evidence to the Manager evidence standards achieved.

People

Maintain training requirements
Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.
Be an effective communicator, ensuring that information is communicated effectively in both French and English to necessary parties and in a timely manner for purpose of rapid resolution
Ensure compliance with all mandatory training is completed in a timely fashion.
Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.
Develop professional and technical knowledge and skills, via training & development, in order to meet Continuing Professional Development requirements.

Experience required

Required Knowledge & Skills

A degree or equivalent in business would be an advantage
Experience in French Life Insurance market
Operations experience within the Wealth Management / Insurance or pensions industry.
Experience in delivery of superior client/customer services.
Experience in standard office based applications, eg word, outlook, excel
The ability to work accurately and to deadlines.
Excellent interpersonal, communication and influencing skills.
Change management experience would be advantageous
Able to demonstrate understanding of regulations that apply within the region ie France
Ability to communicate fluently in French, both written and verbal with a wide range of FNZ clients, consultants and agents - this is essential.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.

Apply Now

Refine Your Search

customer service representative jobs in dublin west, d

Senior French Speaking Customer Operations Agent

Customer Growth Associate, Engage, Google Customer Solutions (English, Danish)

German Customer Service and Sales Officer in Malta

Other jobs to consider

I want to receive the latest job alerts for customer service representative in dublin west, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected