Find customer service representative Jobs in dublin 12 county dublin

Client Experience Representative
OASIS Group —Swords, County Dublin
- Full-time
- English
- Computer skills
- Communication skills
9d
Client Service Advisor
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- No degree
- Annual leave
- Employee assistance program
Specialist, (Supervisory), Fund/Client Accounting Representative II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business
- Accounting
- Communication skills
Senior Customer Support Specialist (German Support)
Rippling —DUBLIN 2, County Dublin
- Full-time
- English
- No degree
- Human resources
Customer Experience Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
German Customer Support Specialist
HubSpot —Dublin, County Dublin
- English
Customer Experience Agent (French Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- English
- Bachelor's degree
- Work from home
Customer Service Associate -Dutch Speaker
Getty Images —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Quick apply
Senior Customer Support Specialist (French Support)
Rippling —DUBLIN 2, County Dublin
- Full-time
- English
- No degree
- Human resources
5d
Customer Growth Associate, Google Customer Solutions, German Market
Google —Dublin, County Dublin
- Full-time
- Sales
- Marketing
- Customer service
Customer Growth Associate, Engage, Google Customer Solutions (English, Danish)
Google —Dublin, County Dublin
- Full-time
- Sales
- Customer service
- English
Senior French Speaking Customer Operations Agent
FNZ —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
German Customer Service and Sales Officer in Malta
Next Job Abroad —Dublin, County Dublin
- €23,000–€28,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Life insurance
Quick apply

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Client Experience Representative

OASIS Group -
Swords, County Dublin

Apply Now

Job details

Full-time
9 days ago

Qualifications

English
Computer skills
Communication skills
Time management

Full job description

he Role

In this role you will be primarily responsible for servicing client requests as a first point of contact for clients into the group. This role will process client orders, update information in systems, respond to routine enquiries and ensure that service levels and quality standards are met. In this role you will work closely across all functions, to ensure effective collaboration on achieving our business objectives.

Key Performance Indicators:

Client service level agreements ensuring we consistently deliver.
Client retention.
Client satisfaction as measured in the annual client survey.
Call Performance & Case Management Service Levels.

Accountabilities:

Consistently meet required key performance indicators.
Where KPIs are not met, identify and implement performance improvement plans.
Actively monitor risks and to foresee/identify potential problems and proactively identify solutions to address them in advance.

Responsibilities:

To answer telephone calls, taking ownership, and servicing client requests in a friendly and professional manner.
To process client orders, keying system transactions accurately and within the contracted service levels.
To take ownership of complaints, managing client expectations, following up proactively to ensure quick and effective resolution.
To make outbound calls to clients with updates on enquiries or to communicate proactive information.
To communicate with clients about their invoices requesting outstanding payments as required.
To follow all group policies and standard operating procedures
Using strong written and oral communication skills ensure that every contact is managed to a high standard creating a great experience for clients
To update all systems with clear and accurate information, being proactive to establish missing or out of date client contact data. Produce and issue routine system reports and service routine reporting enquiries accurately.
To identify risks/issues which create a barrier to great client care and highlight these to your manager.
To take ownership of more complex client requests, managing the clients expectations, liaising with specialist departments, obtaining input to respond fully to the client within the agreed service levels.
To take ownership of more complex client requests, managing the clients expectations, liaising with specialist departments,
btaining input to respond fully to the client within the agreed service levels.
To demonstrate a teamwork ethic, working with and sharing knowledge and experience with colleagues.
To continuously support all training and personal development to ensure that you maintain the highest standard of client care.
Comply with all company policies and all relevant data protection legislation to ensure.
Our clients and team members sensitive and personal information is protected and processed in accordance with the law.
Our team members and clients rights under the legislation are fully protected.
Adhere to all company policies and complete all mandatory training modules.
Report any potential or actual security, environmental or health and safety incidents to your line manager and / or the OASIS Compliance team as soon as you become aware of them.
Lives the OASIS values, in particular, client obsession - ensuring effective communication and responsiveness to client requests.

Candidate Requirements:

A demonstrable depth of experience in a similar role.
Experience of servicing written and oral client requests.
Can communicate fluently in English.
Experience of providing excellent client service.
A strong attention to detail.
Flexible and ability to operate to tight deadlines.
A proactive mindset and professional manner.
Good organisational and time management skills.
Creative and enquiring mind to challenge and resolve problems.
Demonstrate the ability to take ownership.
Excellent all-round computer and software skills.

OASIS is an equal opportunities employer.

The Company confirm that our legitimate interests comply with GDPR and data protection.

Apply Now

Refine Your Search

customer service representative jobs in dublin 12 county dublin

Client Experience Representative

Client Service Advisor

Specialist, (Supervisory), Fund/Client Accounting Representative II

Senior Customer Support Specialist (German Support)

Customer Experience Agent (German Speaking)

German Customer Support Specialist

Customer Experience Agent (French Speaking)

Customer Service Associate -Dutch Speaker

Senior Customer Support Specialist (French Support)

Customer Growth Associate, Google Customer Solutions, German Market

Customer Growth Associate, Engage, Google Customer Solutions (English, Danish)

Senior French Speaking Customer Operations Agent

German Customer Service and Sales Officer in Malta

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