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Retention Sales Manager, Dutch speaking

Trend Micro -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Sales
English
Presentation skills
Bachelor's degree
IT
Communication skills
Dutch
Negotiation
Time management

Full job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

We are seeking a dynamic Retention Sales Manager fluent in English and Dutch to join our team at TrendAI.

This role focuses on managing our existing customer base while driving two critical outcomes: protecting Gross Revenue Retention (GRR) and accelerating Vision One platform modernization.

You'll combine customer expertise with sales acumen to lead modernization conversations, transitioning customers from end-of-life solutions to our Vision One platform. We need someone with strong business instincts who can identify migration opportunities, articulate platform value, and execute strategic initiatives that protect and expand Annual Recurring Revenue (ARR).

Job Summary:

The Retention Manager will manage our existing customer install base to protect Gross Revenue Retention (GRR) while accelerating Vision One platform adoption. This role ensures customers maximize value from current solutions and successfully modernize from legacy products, driving Annual Recurring Revenue (ARR) growth through proactive engagement and strategic account management.

Responsibilities include managing escalations, achieving retention targets, and executing cross-functional collaboration with account teams and channel partners to deliver seamless customer experiences that enhance loyalty and expand revenue opportunities.

Key Responsibilities for a Retention Manager

Customer Value Management:

Focus on the existing Customer Install base to ensure they are deriving maximum value from the solutions.

Platform Value Realization:

Ensure customers derive maximum value from Vision One platform capabilities through consultative engagement

Strategic Platform Modernization:

Drive proactive modernization conversations with existing customers to migrate from legacy/end-of-life solutions to Vision One platform
Leverage customer deployment data and usage analytics to identify optimal migration opportunities and timing

Gross Revenue Retention (GRR) Vigilance:

Maintain laser focus on protecting and growing GRR through proactive risk identification and mitigation
Monitor early warning indicators of customer churn risk and implement immediate intervention strategies
Achieve regional GRR targets through systematic retention planning and execution

Develop and execute customer success plans that directly tie to GRR protection objectives
Collaborate with Customer Success and Account Management teams to ensure seamless retention workflows

Proactive Customer Engagement:

Leverage existing deployment data to engage proactively with Customers

Quotation and Pipeline Management:

Issue quotations in a timely manner to support sales processes. Proceeding customer Modernisation conversations.

Revenue Planning and Forecasting:

Complete accurate revenue planning and forecasting to inform strategic decisions.

Channel Engagement:

Engage with Channel teams to scale retention efforts through channel partnerships.

KPI Reporting and Market Analysis:

Report on key performance indicators (KPIs) to track progress and identify areas for improvement.
Analyse market opportunities and challenges to inform retention strategies and business decisions.
Number of customers successfully migrated to Vision One platform quarterly

IT Skills and Migrations:

Demonstrate strong IT skills, particularly in managing migrations of existing Customers to our platform and Vision One.

By focusing on these key responsibilities, the Retention Manager will play a crucial role in maintaining and growing our Customer Install base, ensuring long-term satisfaction and loyalty.

You Are:

Strong in communication and negotiation skills, confidently taking ownership of your territory.
Empathetic, with a positive attitude and a desire to help our customer reach their goals.
Effective in managing your time and successfully managing your pipeline, as well as accurately forecasting revenue using our CRM tools.
Capability to work within our high-energy sales team environment and a desire to work collaboratively within the team for broader success.

You Have:

Fluency in English & Dutch
Experience in sales, ideally within a channel environment in the software or technology industries.
Strong organizational and time management skills.
Positive and professional communication skills, as well as excellent presentation skills.
A college/university degree or equivalent work experience.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Apply Now

Refine Your Search

customer success manager jobs in cork, c

Retention Sales Manager, Dutch speaking

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