Position Overview:
We're hiring a AI Content Operations Specialist to join our Global team — someone who can help scale high‑quality content, use AI as a force multiplier, and keep content flowing across the business.
This is a hands-on, highly creative role that works best in person at least three days a week in our Galway office. You'll partner closely with Commercial & Enablement teams, Product Marketing, and Sales Leadership to turn ideas, inputs, and expertise into clear, usable content that supports our sales cycles and internal teams.
You'll own the full lifecycle of content - from initial concept through delivery and ongoing improvement. That includes building new assets, evolving existing materials, and helping create better systems for how content is organised, accessed, and maintained. The work is structured and scrappy at the same time: you'll move quickly, prioritize impact, and continuously improve rather than waiting for perfection.
Just as importantly, you'll actively explore how AI can accelerate and elevate content creation. You'll use AI to support drafting, summarisation, and iteration - and apply human judgment to ensure accuracy, consistency, tone, and quality. This role goes beyond building individual assets. You'll bring creativity and structure together to help improve how content is created, managed, and used at scale.
Key Responsibilities
Content Creation & Execution
- Create clear, engaging content to support sales, partners, onboarding, and internal teams, including presentations, written guides, learning materials, internal communications, and visual assets.
- Use AI tools to generate first drafts, outlines, summaries, and variations of content, then review, refine, and finalize content for accuracy, clarity, and consistency.
- Build content quickly and pragmatically - prioritizing usability and speed over perfection, with the expectation that content will continuously evolve.
Content Management & Maintenance
- Own the lifecycle of content from intake to delivery to ongoing updates, ensuring materials are easy to find, current, and relevant.
- Review and update existing content to improve clarity, relevance, accuracy, and alignment with business priorities.
- Help organize content libraries and hubs so internal teams can quickly locate what they need.
Cross‑Functional Collaboration
- Work directly with subject-matter experts across Sales, Enablement, Product Marketing, and Leadership to gather information and turn it into usable content.
- Manage feedback and revisions independently - partnering directly with stakeholders rather than relying on managers as intermediaries.
- Support multiple teams and requests at once, helping prioritize work based on impact and urgency.
AI & Workflow Improvement
- Actively use AI to improve content workflows, reduce manual effort, and accelerate turnaround time.
- Participate in AI-driven initiatives focused on automating or scaling content creation and updates.
- Apply judgment and critical thinking to validate AI-generated content, ensuring accuracy, tone, and consistency.
Process & Program Support
- Help establish lightweight processes for content requests, prioritization, and delivery.
- Contribute ideas to improve how content is created, accessed, maintained, and measured across teams.
- Bring forward suggestions based on previous experience - not just execute tasks but identify better ways of working.
Quality, Consistency & Impact
- Ensure content maintains a consistent voice, structure, and level of quality across formats and platforms.
- Incorporate feedback and usage of insights to continuously improve content effectiveness.
- Support key business moments (e.g., launches, sales meetings, company events) with timely, relevant materials.
Qualifications
- 2+ years in content development, sales enablement, instructional design, marketing, or a related field in a high-growth environment
- Demonstrated experience building commercial assets such as plays, battlecards, decks, or eLearning programs
- Hands-on experience with LMS platforms and eLearning authoring tools
- Strong visual and content design skills, with the ability to simplify complex information
- Experience using AI tools in a practical, workflow-oriented way. Not just experimenting, but applying them to increase speed, quality, and scalability
- Strong project management skills with the ability to manage multiple workstreams simultaneously
- Comfortable working cross-functionally and managing stakeholder input
- Excellent written and verbal communication skills
- Detail-oriented, structured, and proactive in identifying gaps
#LI-SR1
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
