Find Senior r&d Jobs in County Dublin

Customer Training & Support Specialist
Marco Beverage Systems Ltd. —Dublin, County Dublin
- €1 a year
- Full-time
- Remote
- No degree
- In-person
- Leadership
- Wellness program
- Employee assistance program
Quick apply
1d
Senior Manager - Commercial Operations
Keurig Dr Pepper —Dublin, County Dublin
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Free parking
Director of Sales Engineering
Tate Europe —Dublin, County Dublin
- Full-time
- Sales
- Engineering
- Master's degree
Quick apply
Delivery Program Manager
Sitecore —Dublin, County Dublin
- Full-time
- Continuous improvement
- Product management
- AI
Senior Site Reliability Engineer (SRE) - Guidewire Cloud Platform (Application)
Guidewire Software —Dublin, County Dublin
- Weekend availability
- Java
- SQL
- AWS
Senior Internal Recruiter
CBTax —Dublin, County Dublin
- Recruiting
Quick apply
Sales Engineer Liquid Cooling
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Bachelor's degree
- No degree
- HVAC
Quick apply
Structural Sales Engineer
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick apply
Electrical Sales Engineer
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick apply
Senior Product Manager, Interoperability
Datavant Ireland —Dublin, County Dublin
- Remote
- Project management
- Product management
Quick apply
18h
Software Engineer III
Guidewire Software —Dublin, County Dublin
- Full-time
- Azure
- System design
- Java
Tax Manager/Senior Manager
Dains Ireland —Swords, County Dublin
- Full-time
- Microsoft Excel
- Supervising experience
- Organisational skills
- Annual leave
Quick apply
Tax Resolutions Senior Associate / Assistant Manager / Manager
CBTax —Dublin, County Dublin
- Analysis skills
- No degree
- Communication skills
Quick apply
Director, Customer Success International
Clio —Dublin, County Dublin
- €24,900–€37,300 a year
- Full-time
- Salesforce
- AI
10h
Business Development Manager
CBTax —Dublin, County Dublin
- Business development
Quick apply
6d
ASIC Digital Design, Sr Staff Engineer
Synopsys —Dublin, County Dublin
- Master's degree
- Bachelor's degree
5d
Executive Assistance
Guidewire Software —Dublin, County Dublin
- Full-time
- English
- Administrative experience
- Project management
Senior Sous Chef/Head Chef
Runtur Hospitality —DUBLIN 2, County Dublin
- From €20 an hour
- Full-time
- Management
- Sales
- Cooking
- Employee discount
Quick apply
5d
Project Engineer R&D
Embecta —Dún Laoghaire, County Dublin
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Program Manager Direct Current for Data Center (DC for DC) EMEA
Eaton —Dublin, County Dublin
- Engineering
- English
- Master's degree

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Customer Training & Support Specialist

Marco Beverage Systems Ltd.
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
€1 a year
1 day ago

Benefits

Wellness program
Bike to work scheme
Company events
Employee assistance program
On-site parking

Qualifications

Technical support
Zendesk
Leadership
Communication skills

Full job description

The Company

Marco Beverage Systems, a Middleby Company, designs and manufactures innovative, energy-efficient beverage dispense solutions used by some of the world’s biggest names in coffee, foodservice, and hospitality. Our equipment can be found in coffee shops, offices, hotels, convenience stores, and restaurants across the globe.

With over 45 years of industry leadership, our success is driven by a passion for innovation, design, and sustainability. Our purpose is simple yet ambitious: “Re-imagine Beverage Excellence Everywhere.” We live this purpose through curiosity, collaboration, and open-minded creativity.

Marco is proud to be a certified B Corp, a global community of companies committed to the highest standards of social and environmental impact. We take pride in maintaining strong ESG standards across our people, environment, operations, and community.

Who would this role suit?

This role would suit a technically minded, customer-focused professional who enjoys combining hands-on problem solving with training and relationship building. It is ideal for someone who has experience in technical support, equipment servicing, or fault-finding and is looking to move into a more client-facing position where communication and customer engagement are just as important as technical ability. The successful candidate will be confident delivering training, comfortable managing customer interactions across phone, email, and on-site visits, and motivated by helping customers get the very best from their equipment. This role also suits someone who enjoys variety, travel, and collaborating across teams to support new product launches and continuous product improvement.

Job Overview

The main purpose of this role is to provide elite technical support and after-sales excellence to our clients within the beverage industry. While the role involves a foundational understanding of product repair, the primary focus is on proactive customer support (Zendesk), customer training, and project managing new product releases.

This is a dynamic, role requiring a balance of support, on-site travel, and project coordination. It is best suited for a technically-minded communicator who wants to move beyond the workshop and into a client-facing, career-defining role.

Key Responsibilities

Technical Customer Support & Training

Omnichannel Support: Act as the primary technical point of contact via Zendesk, managing and resolving customer inquiries through phone and email with a high degree of professionalism.
Field Training: Travel to customer sites (20% of the role) to lead training sessions, ensuring clients and partners are experts in operating and maintaining Marco equipment.
On-Site Consulting: Provide high-level technical support and commissioning during site visits to ensure seamless product integration.

Project Management & New Releases

Launch Coordination: Support the project management of new product releases, ensuring technical documentation, spares, and support protocols are ready for the market.
Product Feedback Loop: Work closely with the Senior Tech team, R&D and Quality to relay customer feedback and field data to help improve future product iterations.
Documentation: Create and update troubleshooting guides, FAQs, and training materials to support new and existing releases.

Service & RMA Management

Strategic Oversight: While primarily focused on support, you will oversee the RMA process, evaluating returned units to identify root causes and trends.
Data Accuracy: Ensure all support tickets, repairs, and site visit reports are meticulously logged in Zendesk and Epicor.

Skills & Personal Attributes

Communication Pro: Exceptional verbal and written communication skills; you should be as comfortable on a 20-minute support call as you are leading a training room.
Problem Solver: A logical, "detective" mindset for troubleshooting technical issues remotely.
Project Mindset: Organized and capable of managing multiple tasks related to product launches and customer timelines.
Customer Centric: A genuine desire to deliver "Customer Excellence" and build long-term relationships.

Qualifications & Experience

Technical Aptitude: Experience in fault-finding or technical support (commercial equipment, HVAC, or similar electrical/mechanical fields is preferred).
Software Proficiency: Previous experience with Zendesk (or similar CRM/Helpdesk software) and ERP systems (e.g., Epicor) is an advantage.
Travel Readiness: Must hold a full driving license and be willing to travel 20% of the time.
Education: A City & Guilds certification or a technical apprenticeship is highly desirable.

Marco’s Commitment:

Marco is committed to recruiting people from all walks of life and backgrounds to reflect our customers and our community and to help make our business stronger. We are proud to have been awarded the Investors in Diversity accreditation. Marco encourages applications from minority groups, women, the disabled and all other qualified applicants. We have implemented various initiatives such as family friendly and inclusive employment policies, flexible working arrangements and an employee support program that are open to everyone.

Pay: €1.00 per year

Benefits:

Bike to work scheme
Company events
Employee assistance program
On-site parking
Wellness program

Work Location: In person

Quick apply

Refine Your Search

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