Find customer service manager Jobs in remote

Program Director - TLL
Guidewire Software —Remote
- Full-time
- Remote
- Sales
- Continuous improvement
- Leadership
Senior Data Reviewer - Cell Lab
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Bachelor's degree
- No degree
- In-person
8d
A2P Procurement Manager - iGaming
Scarpel Telecom —Remote
- Full-time
- Remote
- English
- Negotiation
Quick apply
Senior Platform Engineer, Storage
dbt Labs —Remote
- €96,000–€125,000 a year
- On call
- Remote
- Azure
- SQL
- AWS
MEA Mid-Market Sales Manager
HubSpot —Remote
- Remote
- Sales
- English
- Marketing
- Gym membership
Enterprise Sales Executive, EMEA
Keeper Security, Inc. —Remote
- Remote
- CRM software
- Sales
- Salesforce
- Sick pay
Product Strategist
Revolut —Remote
- Full-time
- Remote
- Data analysis skills
- Finance
- Presentation skills
11d
Product Designer (Platform)
Revolut —Remote
- Full-time
- Remote
- Computer Science
- System design
- Master's degree
4d
Senior Implementation Consultant – Pharmacovigilance / Safety Systems (Remote)
Veeva Systems —Remote
- €90,000–€150,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
- Work from home
Staff Machine Learning Engineer
Zendesk —Remote
- Full-time
- Remote
- Research
- Java
- Python
EU Turnkey Projects Business Development Manager
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Sales
- Engineering
- Business development
Inside Sales Representative MM, EMEA (PAM)
Keeper Security, Inc. —Remote
- Remote
- Spanish
- Google Suite
- Sales
- Sick pay
Mid-Market Sales Manager - Italy
HubSpot —Remote
- Remote
- Sales
- English
- Marketing
- Gym membership
Inside Sales Representative SMB, MSP (EMEA)
Keeper Security, Inc. —Remote
- Remote
- Google Suite
- Sales
- Salesforce
- Sick pay
10d
Field Service Engineer - Leinster (Ireland) (f/m/d)
Avantor —Remote
- Full-time
- Remote
- Engineering
- Microsoft Office
- No degree
- Fuel card
10d
Senior Mulesoft Software Engineer
WP Engine —Remote
- Full-time
- Remote
- Engineering
- SQL
- AWS
- Annual leave
- Work from home
Field Service Engineer - Chromatography - Ireland
Thermo Fisher Scientific —Remote
- Nights as needed
- Remote
- English
- In-person
- Negotiation
Senior Software Engineer - Grafana Databases, Managed Services | Ireland | Remote
Grafana Labs —Remote
- €104,000–€124,800 a year
- On call
- Remote
- Azure
- System design
- AWS
- Annual leave
Golf/Turf Mechanic - Munster Region
Carr Golf —Remote
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Sales Representative - Galway County
Wurth Ireland —Remote
- Full-time
- Remote
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply

I want to receive the latest job alerts for customer service manager in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near remote

Business Development Manager jobs in Remote

Sales Representative jobs in Remote

Senior Software Engineer jobs in Remote

Field Service Engineer jobs in Remote

Machine Learning Engineer jobs in Remote

Inside Sales Representative jobs in Cork, County Cork

Sales Assistant, Penneys jobs in Swords, County Dublin

Sales Assistant, Tk Maxx jobs in Athlone, County Westmeath

Product Specialist jobs in Galway, County Galway

Sales Assistant jobs in Blanchardstown, County Dublin

Inside Sales Representative jobs in Kildare, County Kildare

Sales Operations jobs in Dublin, County Dublin

Retail Sales Associate jobs in Dublin, County Dublin

Sales Assistant jobs in Naas, County Kildare

Business Development Manager jobs in Sandyford, County Dublin

Hr Manager jobs in County Cork

Junior Project Manager jobs in County Dublin

Production Manager jobs in Dublin, County Dublin

Business Development Manager jobs in County Galway

Business Development Manager jobs in Bray, County Wicklow

Program Director - TLL

Guidewire Software -
Remote

Apply Now

Job details

Full-time

Qualifications

Sales
Profit and loss
Continuous improvement
SaaS
Leadership
Communication skills

Full job description

Remote (Ireland)

Professional Services/Full time/Remote

Please note that these roles are only open to current Professional Services employees.

We are excited to open up new manager opportunities for our GDC community as part of our new operating model. These roles provide a chance to take on broader leadership responsibilities and contribute to the next phase of our organization’s growth.

This role is Remote, and open to EMEA/AMER colleagues

Job Description

Objective: To be the technical owner of a Service Line who is accountable for its definition, development, & maintenance. Ensuring consistent technical delivery while driving efficiency through continuous improvement & technical leadership through collaboration with teams to achieve strategic goals.

Role Overview

Productive utilization of 50%

Technical ownership of the definition, development & maintenance of Service Line.

Technical escalation within delivery projects for issues with responsibility for mentoring & coaching supporting project GDC delivery leads as necessary.

Drive consistent technical delivery across GDC of all services within the Service Line, addressing inconsistency as required.

Collaborate with PS Practice technical leaders as needed to support delivery of Service Line.

Participate in relevant Sales & Presales activities, providing technical insight and estimation as needed to address customer questions or concerns.

Collaborate with PS Product & Portfolio team to create and update technical service collateral as necessary to ensure a clear understanding of service.

Own continuous improvement initiatives of all services within the Service Line, with a focus on driving delivery efficiency through tooling & AI.

Develop scalable & reusable content to reduce overall time & cost of service line and ensure technical consistency across service line projects.

Collaborate with Service Line Lead and Service Line PMO to agree on Service Line KPIs and strategic goals.

Where appropriate, deliver one or more services within the Service Line

Work with relevant GDC CoP Leads to create enablement paths for all services within the Service Line.

Part of the GDC technical leadership team, working with other technical leaders (like other Service Technical Leads and relevant CoP Leads) to educate and enable the wider GDC team on technical initiatives.

Collaborate with PDO/EAA team to ensure how future product roadmap will impact all services within the Service Line.

Job Requirements

Deep technical expertise in Guidewire platforms, specifically PolicyCenter, ClaimCenter, or BillingCenter.

Proven track record in enterprise software delivery, high-level consulting, or large-scale digital transformation roles.

Extensive program leadership experience, with a focus on Cloud-native or SaaS environments.

Direct experience managing customer P&L, including a sophisticated understanding of cost, margin, and revenue levers.

Exceptional executive presence with the ability to build and maintain relationships with C-level stakeholders and partners.

Comprehensive knowledge of Guidewire product suites and modern implementation methodologies.

Strong portfolio management skills, with the ability to balance competing priorities across a diverse customer base.

Commercially astute with significant experience in proposal development, opportunity shaping, and deal structuring.

Global operational fluency, including the ability to collaborate across diverse teams and multiple time zones.

Strategic problem-solving skills with a knack for converting complex delivery roadblocks into clear execution plans.

Cross-functional leadership experience aligning Sales, Product, Support, and Engineering workstreams.

Deep understanding of value-based selling and the mechanisms required for ROI realization.

Resilience in high-stakes environments, maintaining performance under executive scrutiny and fast-paced timelines.

Superior communication skills to bridge the gap between technical stakeholders and executive leadership.

Strategic advisory capabilities to influence technical roadmaps and product adoption strategies.

Proven technical influence, including a history of mentoring peers and driving internal capability development.

Collaboration Partners

GDC CoP Technical Leads

PS Product & Portfolio team

PS Practice technical leaders

Customers

Measure of Success

50% Productive Utilization

95% Accurate demand insight and execution

95% Deal Estimation Accuracy

Less than 10% technical performance issues

Use AI tools to achieve PS efficiency goals

Maintain or improve employee engagement scores (Average 8.0+)

Split of time

Project Delivery / Oversight

Service Dev / Maint

GDC Technical Initiatives

Sales / Presales Activities

Mentoring of GDC Technical Leads

Interested in this position?

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Apply Now

Refine Your Search

customer service manager jobs in remote

Program Director - TLL

Senior Data Reviewer - Cell Lab

A2P Procurement Manager - iGaming

Senior Platform Engineer, Storage

MEA Mid-Market Sales Manager

Enterprise Sales Executive, EMEA

Product Strategist

Product Designer (Platform)

Senior Implementation Consultant – Pharmacovigilance / Safety Systems (Remote)

Staff Machine Learning Engineer

EU Turnkey Projects Business Development Manager

Inside Sales Representative MM, EMEA (PAM)

Mid-Market Sales Manager - Italy

Inside Sales Representative SMB, MSP (EMEA)

Field Service Engineer - Leinster (Ireland) (f/m/d)

Senior Mulesoft Software Engineer

Field Service Engineer - Chromatography - Ireland

Senior Software Engineer - Grafana Databases, Managed Services | Ireland | Remote

Golf/Turf Mechanic - Munster Region

Sales Representative - Galway County

I want to receive the latest job alerts for customer service manager in remote

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected