Find excel data analyst Jobs in dublin, d

Customer Service Strategist
Balsam Brands —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
CLM Advisory Consultant - Business Analyst
Delta Capita —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
AIFM Operations & Investor Relations Analyst
Octopus Energy Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Project Controls
Winthrop Technologies —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- SQL
Quick apply
Analyst, Due Diligence
Prescient —DUBLIN 2, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
HR Administrator
Allianz —Blackrock, County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Senior Payroll Analyst EMEA
MiniMed —Dublin, County Dublin
- Full-time
- Microsoft Excel
- English
- Finance
CLO Deal Administrator
U.S. Bank National Association —DUBLIN 18, County Dublin
- €41,820–€49,200 a year
- Full-time
- Analysis skills
- No degree
- Organisational skills
Senior Software Engineer - Fixed Income Derivatives
Bloomberg —Dublin, County Dublin
- Microsoft Excel
- Computer Science
- System design
Associate, eDiscovery/Digital Forensics
Interpath Advisory —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Corporates Ratings - Senior Analyst (Dublin)
KBRA —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Research
- Master's degree
- Annual leave
- Referral programme
Manager, Entity Management
paypal —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
- Annual leave
8d
Product Owner
Grouper —Dublin, County Dublin
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Finance Manager
GXO Logistics —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Analysis skills
- Annual leave
10d
Market Insights Manager
Gen Digital Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- No degree
Quick apply
Director of Investor Relations
ICON Plc —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Fund Accounting Manager
Millennium Management —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Analysis skills
Dutch Private Client Advice Associate
Fisher Investments Europe —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
- Annual leave
- Work from home
Collection Analyst - French Speaking
Sidetrade —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
- Life insurance
Quick apply
Senior kdb+ Engineer
Data Intellect —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- AWS
- Continuous improvement
- Referral programme
Quick apply
5d

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Customer Service Strategist

Balsam Brands -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension

Qualifications

Jira
Microsoft Powerpoint
Microsoft Excel
Customer service
Slack
Data analysis skills
Organisational skills
AI

Full job description

Balsam Hill is seeking a proactive and detail-oriented Customer Service Analyst (BPO Support) to support our third-party customer service operations and deliver a high-quality customer experience. This role acts as a key point of contact for BPO partners, ensuring they have the tools, information, and support needed to meet performance expectations and service level agreements. The role also involves managing escalations, analysing trends, and identifying opportunities to improve processes and performance.

This position reports to the BPO Senior Strategist Lead for Europe. This is a full-time, hybrid in-office position located near our Dublin office, requiring three days in-office (Monday, Tuesday, Wednesday).

What you’ll do:

Act as the main point of contact for BPO partners, providing real-time support
Keep partners informed on process updates, policies, and campaigns
Monitor customer interactions to ensure quality and brand standards
Manage escalations efficiently with a focus on customer outcomes
Collaborate with BPO vendors and internal teams to share insights and improve performance
Work with Knowledge and Learning teams to improve support materials
Monitor BPO performance data daily across key metrics (CSAT, AHT, FCR, etc.), proactively identify trends and anomalies, and conduct root cause analysis to surface issues before they escalate.
Identify and implement process improvements
Own regular performance reviews with BPO partners, tracking SLAs, KPIs, and quality metrics across all supported markets, to support initiatives that drive sales, conversion, and overall customer satisfaction

What you bring to the table:

Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities.
Proficient in Excel, PowerPoint, and common project management tools (e.g., Slack, Jira).
2–3 years’ experience in customer service or contact centre operations
Third-level qualification or equivalent experience
Strong data analysis skills; proficient in Excel for performance reporting and trend analysis. Comfortable interpreting data from customer feedback and VoC tools.
Excellent communication and stakeholder management
Proactive and adaptable in a fast-paced environment
Strong sense of ownership and accountability
Interest in improving customer experience and operations
Familiarity with customer service tools is a plus
Demonstrated AI literacy

About Us: Balsam Brands is a global, omnichannel retailer with roots in Christmas and seasonal décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, Canada, Mexico, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

Check out our flagship brand, Balsam Hill: balsamhill.com

Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023
Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

Competitive compensation, including a cash-based incentive plan
Company contributions toward private healthcare coverage
Company pension and employer contributions
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Annual continuous learning benefit up to €1,100 per person, per fiscal year
Up to €300 flexible reimbursement to support setup of new team member's work-from-home environment
Access to mental health and wellness perks
Parking and transit employer contributions

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. The Company is an equal opportunity employer and makes employment decisions on the basis of merit. In accordance with applicable law, the Company prohibits discrimination based on race, gender, religion, civil status, family status, age, disability, sexual orientation, membership of the Traveller community or any other consideration protected by applicable laws. The Company fully endorses a working environment that is free from discrimination, harassment, sexual harassment, workplace bullying and/or victimization. The Company is committed to compliance with all relevant and applicable provisions of the Employment Equality Acts 1998-2015 with regard to providing equal employment opportunities to disabled applicants or employees. The Company will provide such employees and applicants with reasonable accommodations which are required by law in order to perform the essential functions of the job provided that such reasonable accommodation does not result in excessive or disproportionate cost to the Company.

#LI-Hybrid

Apply Now

Refine Your Search

excel data analyst jobs in dublin, d

Customer Service Strategist

CLM Advisory Consultant - Business Analyst

AIFM Operations & Investor Relations Analyst

Project Controls

Analyst, Due Diligence

HR Administrator

Senior Payroll Analyst EMEA

CLO Deal Administrator

Senior Software Engineer - Fixed Income Derivatives

Associate, eDiscovery/Digital Forensics

Corporates Ratings - Senior Analyst (Dublin)

Manager, Entity Management

Product Owner

Finance Manager

Market Insights Manager

Director of Investor Relations

Fund Accounting Manager

Dutch Private Client Advice Associate

Collection Analyst - French Speaking

Senior kdb+ Engineer

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