Find customer support coordinator Jobs in maynooth, ke

Social Programme Coordinator & Operations Assistant
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Social Programme Coordinator & Operations Assistant

Apollo Language Centre
Dublin, County Dublin

Quick apply

Job details

Full-time
€30,000–€33,000 a year
3 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Social media management
Customer service
Microsoft Office
Organisational skills
Communication skills

Full job description

Apollo Social Programme Coordinator & Operations Assistant

Role Summary

We are seeking an energetic, outgoing, and highly organised Social Programme Coordinator & Operations Assistant to plan, deliver, and oversee a dynamic schedule of afternoon activities and excursions for our international students.

This dual-role position combines hands-on activity leadership with essential operational and administrative support. The successful candidate will bring creativity, strong organisational skills, and a passion for delivering exceptional student experiences.

The ideal candidate has a genuine enthusiasm for Ireland—its culture, history, and attractions—and is excited to share this with students from diverse international backgrounds.

Key ResponsibilitiesSocial Programme Delivery & Activity Leadership

Plan and deliver a fun, engaging, and diverse programme of social activities and excursions.
Lead groups to cultural attractions, museums, and key destinations across Ireland.
Provide informative and engaging commentary during activities and visits.
Use Apollo’s programme framework while introducing new and creative activity ideas.
Capture high-quality photo and video content during activities.
Share content with the marketing team and post updates on social media in line with brand guidelines.

Student Engagement & Experience

Create a welcoming and inclusive environment that encourages student participation.
Engage students in conversation to build confidence and support English language practice.
Promote weekly activities and drive bookings via the Apollo Student App.
Address student concerns and resolve issues professionally, escalating where necessary.
Work collaboratively with colleagues to enhance the overall student experience.

Operations & Administrative Support

Manage bookings, attendance, and logistical coordination for all activities and excursions.
Organise payments related to programme activities in line with Apollo procedures.
Prepare and distribute weekly schedules, announcements, and internal communications.
Support operational tasks including:
Coordinating agency visits and school tours
Assisting with emergency support phone cover (rota basis)
Supporting summer arrivals (2 Sundays in July/August)
Carry out general administrative and operational duties as required.

Team Collaboration

Work closely with the Student Experience and Operations teams to ensure smooth programme delivery.
Assist in scheduling, coordinating meeting points, and organising transport logistics.

Safety & Welfare

Ensure the safety and wellbeing of students at all times during activities.
Follow all Apollo safeguarding, welfare, and emergency procedures.
Report any concerns promptly and professionally to relevant staff members.

Role Details

Start Date: Monday, 27th of July
Hours: Monday to Friday, 8:30 - 17:15, plus 2 Saturdays per month (Saturday hours vary depending on excursion destinations)
Onboarding & Training: Paid training sessions provided.

Candidate Profile

Experience in customer service, tourism, education, or events
Strong organisational and communication skills
Confident leading groups
Social media/content creation skills (desirable)
Use Microsoft Office tools (Word, Excel, Outlook, PowerPoint) to support administrative tasks, communications, and reporting.

Pay: €30,000.00-€33,000.00 per year

Ability to commute/relocate:

Dublin, County Dublin: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

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