Find remote work from Jobs in cork, c

Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Field Operations Engineer
Statkraft —Cork, County Cork
- Full-time
- Hybrid work
- Engineering
- Maintenance
- English
Quick apply
Civil Engineer - Water/Wastewater
AECOM —Cork, County Cork
- Full-time
- Hybrid work
9d
Senior Software Engineer, Core Experiences - Cork, Ireland
Speechify —Cork, County Cork
- Remote
- Java
7d
Account Executive - Commercial Lines, Broking (South)
Arachas —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Communication skills
Associate:Cost Management
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Contracts
Landscape Architect
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- AutoCAD
- English
- Microsoft Office
Senior Quantity Surveyor
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- Negotiation
11d
Principal Environmental Scientist
AtkinsRéalis —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- Mentoring
Quality Assurance Senior Manager - Pharma
Hovione —Cork, County Cork
- English
- Master's degree
- No degree
Transport Major Projects Manager
AtkinsRéalis —Cork, County Cork
- Full-time
- Hybrid work
- Contracts
- Communication skills
Designer's Site Inspector - Roads
AtkinsRéalis —Cork, County Cork
- Full-time
- Hybrid work
- Supervising experience
- Construction
- Communication skills
Principal Town Planner
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Presentation skills
Framework Manager - Water
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Business development
- No degree
Transport Major Projects Design and Build Manager
AtkinsRéalis —Cork, County Cork
- Full-time
- Hybrid work
- Contracts
- Communication skills
Senior Software Developer
Poppulo —Cork, County Cork
- Full-time
- Hybrid work
- Java
- AWS
Quick apply
MEP BIM Lead
Tetra Tech —Cork, County Cork
- Call to connect
- Project management
- Manufacturing
- Electrical Engineering
4d
Mid-Market Account Executive, DACH (German Speaker - Remote, Ireland Based)
HubSpot —Cork, County Cork
- Remote
Quick apply
Electrical Project Engineer
Tetra Tech —Cork, County Cork
- Holidays
- AutoCAD
- Microsoft Office
- No degree
4d
Commissioning Engineer
Ashgrove Renewables —Cork, County Cork
- €38,000–€60,000 a year
- English
- Plumbing
- No degree
- Annual leave
- Employee discount
Quick apply

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Level 2 Engineer

Ekco -
Cork, County Cork

Quick apply

Job details

Qualifications

Microsoft Windows Server
Customer service
Windows
Sonicwall
Firewall
DHCP
IT support
DNS
IT
TCP/IP
Communication skills
Intune
Time management
VPN

Full job description

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

️ In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.

The Role

As a Level 2 Service Desk Engineer, you will provide advanced technical support to end users across multiple client environments. You will handle escalations from Level 1 engineers, troubleshoot more complex issues, and work closely with Level 3 engineers and senior staff for problem resolution. This role requires strong communication and time management skills, a good technical expertise, and the ability to balance multiple priorities in a fast-paced MSP environment. Opportunities: Strong professional growth development opportunities to avail off for career growth. Continuous learning and participation in training program pathways and certification are available. Exposure to large variety of dynamic IT infrastructures, new technologies and services.

Key Responsibilities

Provide 2nd-line support for escalated incidents, priority incidents and service requests.
Diagnose and resolve hardware, software, security and network issues that cannot be resolved at Level 1.
Support both Windows desktop and server environments, Microsoft 365, our internal service offerings and customer business applications.
Perform user and system administration (AD, 365 Exchange, M365, Intune, backups, security tools).
Document solutions, update knowledgebase articles, and provide feedback to improve Level 1 efficiency.
Provide support for internal network, internet services and firewall gateways (VPNs, IPVSec, DHCP, DNS, VLANs).
Assist with patching, monitoring alerts, and basic firewall/switch configuration as required.
Backup troubleshooting (Veeam, Datto)
Escalate unresolved issues to Level 3 or vendor support, ensuring proper documentation.
Identify and implement process improvements, enhance service delivery offerings
Maintain effective time management and ticket handling practices and procedures
Maintain strong customer service focus when dealing directly with end users.

Requirements

2–4 years’ experience in an IT support technician role, preferably in an MSP or internal IT team.
Strong knowledge of Windows 10/11, Windows Server, Windows Server administrative tools, and Microsoft 365.
Experience with remote monitoring and management (RMM) tools.
Experience with firewall support and administration (DELL SonicWALL preferable)
Experience in backup software and configuration
Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
Strong written and verbal communication skills. Excellent customer service skills.
Excellent teamwork skills and user initiative

• Innovative thinking skills and logical problem solving • Customer service focused

Relevant certifications (CompTIA+ Network+/Security+, Microsoft Associate Fundamentals, ITIL Foundation) desirable.

Quick apply

Refine Your Search

remote work from jobs in cork, c

Level 2 Engineer

Field Operations Engineer

Civil Engineer - Water/Wastewater

Senior Software Engineer, Core Experiences - Cork, Ireland

Account Executive - Commercial Lines, Broking (South)

Associate:Cost Management

Landscape Architect

Senior Quantity Surveyor

Principal Environmental Scientist

Quality Assurance Senior Manager - Pharma

Transport Major Projects Manager

Designer's Site Inspector - Roads

Principal Town Planner

Framework Manager - Water

Transport Major Projects Design and Build Manager

Senior Software Developer

MEP BIM Lead

Mid-Market Account Executive, DACH (German Speaker - Remote, Ireland Based)

Electrical Project Engineer

Commissioning Engineer

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