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Office Co-Ordinator

Horse Racing Ireland -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
1 day ago

Qualifications

Hospitality
Customer service
Microsoft Office
Administrative experience
Multi-line phone systems
Communication skills
Time management

Full job description

The responsibilities & competencies required for the role of the Office Co-ordinator with Leopardstown Racecourse are as follows:

Role Purpose

Reporting to the Hospitality Sales Manager, the Office Co-ordinator plays a key role in ensuring the smooth day-to-day operation of the Leopardstown Racecourse office and reception.

The role is responsible for delivering a professional front-of-house experience, providing administrative support, and coordinating office operations to ensure an efficient and customer-focused environment.

Key Responsibilities

Front of House/Office Management

Provide a professional and welcoming reception service on racedays and non-racedays
Greet visitors and handle enquiries promptly and professionally
Operate the switchboard efficiently, ensuring minimal wait times
Manage incoming enquiries and distribute emails to relevant departments
Maintain a well-organised office environment, including stationery and supply management
Coordinate meeting room bookings and diaries
Manage office equipment including printers and postage systems
Oversee lost property processes

Administrative Support

Manage and reconcile petty cash
Coordinate office catering orders
Maintain accurate records, filing systems, and databases
Support onboarding activities (e.g. access passes, desk setup)

Hospitality & Ticketing Support

Provide administrative and sales support to the Hospitality and Ticketing teams as required
Assist with ticket printing and distribution
Support membership renewals and related events (e.g. yard visits, social evenings)

Event & Raceday Support

Manage raceday ops set up
Assist with administrative preparation for raceday briefings, contractors, and casual staff

Key Capabilities

Customer Focus

Knows who the customer is

Always interacts professionally with the customer and adapts own manner to suit individual customer needs

Takes pride in delivering a high quality service

Developing Self

Actively seeks to develop by seeking feedback to gain insights for required improvement and proactively identifies skills gaps

Develops self-awareness through being curious, listening and sharing with colleagues

Uses internal opportunities to learn about wider organisation along with knowledge of own role

Energy & Pace

Approaches every activity with a desire for success and a 'can do' attitude

Understands own goals and objectives and how these impact wider department objectives

Displays an understanding of the importance of deadlines and an ability to meet same, striving to surpass expectations while maintaining high standards for attention to detail and adhering to company procedures

Innovation & Change

Brings potential solutions rather than problems to manager/colleagues

Considers all activities to be worthy of review for effectiveness and efficiency of process

Adjusts positively to changing tasks or new responsibilities when needed and is comfortable with new technologies

Leadership

Focuses on individual accountability in roles and takes responsibility for the successful completion of own tasks

Shows initiative and energy to get things done

Is creative in approach and can think outside the box in terms of problem solving

Team

Builds relationships with team members and stakeholders

Shares knowledge with others and is open to learning from other colleagues

Illustrates willingness to help others and is approachable

Requirements

Essential:

Experience in a front-of-house, administrative, or customer service role
Strong organisational and time management skills
Excellent interpersonal and communication skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and general office systems

Desirable:

Experience in event, hospitality, or office coordination
Experience working in a multi-site or campus-style environment
Exposure to ticketing or membership systems

Flexibility to work evenings, weekends, and race days is required.

HRI is an equal opportunities employer. Interview candidates will be provided with any necessary reasonable accommodations when called for interview.

Quick apply

Refine Your Search

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