Find Customer service manager Jobs in Remote

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Senior Solutions Engineer

Remote -
Remote

Apply Now

Job details

€80,000–€120,000 a year
10 hours ago

Benefits

Stock Options
Annual leave
Work from home

Qualifications

Law
Master's degree
Payroll
AI
Communication skills

Full job description

About Remote

Remote is solving modern organizations' biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Solutions Engineering within our Remote Build organization.

As Remote expands its business, our customers and partners have increasingly complex pre-sales and implementation needs. In this role, you will be responsible for building and scaling Remote Build's solutions engineering function, ensuring high-quality technical discovery, strong commercial outcomes, and tight alignment with Remote's product vision — including architecting and implementing AI agent workflows that help customers and internal teams automate and scale how work gets done.

What this job can offer you

Direct ownership of a critical growth lever: scaling technical pre-sales and implementation support through a high-performing solutions engineering team
The opportunity to shape Remote Build's product and engineering strategy, operating model, and standards
A chance to build foundational programs (enablement, tooling, playbooks) that will scale across the organization
Meaningful cross-functional work with Sales, Engineering, Solution Architecture, Product, Partnerships, CX, and Legal

What will you be doing

Build and scale a solutions engineering function to support sales and customer outcomes
- Define role profiles and coverage model (segments, regions, product lines)
- Establish a repeatable technical discovery and solution design process
- Set clear engagement models, roles/responsibilities, and success metrics
Own executive relationships with key customer and internal stakeholders, with accountability for:
- Commercial impact (deal support, win rates, cycle time reduction, revenue influence)
- Technical quality (solution accuracy, implementation readiness, customer satisfaction, escalations, continuous improvement)
- Alignment to product vision (AI adoption, roadmap inputs, standardization)
Contribute to a formal solutions engineering enablement and competency program
- Define levels, requirements, and maintenance criteria (training, assessments, quality metrics)
- Partner with Solution Architecture to codify technical standards, reference architectures, and best practices
- Ensure competencies are measurable, auditable, and scalable
Contribute to the operating rhythm to manage and scale solutions engineering
- Business reviews / performance reviews with Sales and key stakeholders
- Clear escalation paths and incident learnings
- Reporting on team health, coverage, and capability gaps
Helping define product lines and GTM strategies for Remote build
- Building ADRs and PRDs for potential products
- Identifying and abstracting solution spaces
- Putting AI at the forefront of everything we do
Architect and implement AI agent workflows
- Translate business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation)
- Prototype with modern LLM tooling and iterate toward production-grade implementations
- Design human-in-the-loop patterns, escalation paths, and observability (quality, cost, latency)
- Partner with Engineering and Product to ship secure, reliable agent capabilities (APIs, permissions, data access)

What you bring

Proven experience building and leading a solutions engineering (or equivalent) function, including hiring, onboarding, and performance management
Strong executive stakeholder management skills (internal and external), with a track record of driving outcomes through influence
Excellent cross-functional leadership and operational rigor: you can turn ambiguous goals into repeatable processes
Strong written and verbal communication skills, including the ability to translate technical detail into executive-level narratives
Hands-on experience designing, building, and shipping AI agent workflows (or adjacent automation/orchestration systems), with a pragmatic approach to safety, evaluation, and iteration
Domain experience in HRTech, payroll, HCM, or adjacent industries

Practicals

Team: Solutions Engineering
Location: Flexible (you'll need to work effectively across multiple time zones with customers and internal teams)
Start date: As soon as possible

Application process

Interview with recruiter

Interview with key stakeholders / cross-functional partners

Interview with hiring manager

Working session / case exercise (solution design, technical discovery, or team plan)

Bar Raiser Interview

Prior employment verification check

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

How you'll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.

We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.

If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it's important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

Please note we accept applications on an ongoing basis.

Apply Now

Refine Your Search

customer service manager jobs in remote

Senior Solutions Engineer

Senior Data Reviewer - Cell Lab

Program Director - TLL

Inside Sales Representative MM, EMEA (PAM)

Cloud Security Analyst

Sales Representative - Galway County

Senior Implementation Consultant – Pharmacovigilance / Safety Systems (Remote)

Contract Renewals Manager, Upmarket - Dutch Speaking

Staff Machine Learning Engineer

Product Designer (Platform)

MEA Mid-Market Sales Manager

Product Strategist

Field Service Engineer - Leinster (Ireland) (f/m/d)

Field Service Engineer - Chromatography - Ireland

Inside Sales Representative SMB, MSP (EMEA)

Mid-Market Sales Manager - Italy

Senior Software Engineer - Grafana Databases, Managed Services | Ireland | Remote

Senior Back-End Developer

Fullstack Software Engineer (f/m/d)

Senior Backend Engineer - AI Platform (f/m/d)

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