Find Programme test manager Jobs in County Dublin

Client Advocacy Manager
Prometric —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance program
Quick apply
8h
Contracts Manager
Cunningham Contracts —DUBLIN 22, County Dublin
- Full-time
- Contracts
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
10h
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
6h
FS Technology Consulting - Technical Delivery Lead - Payments & Cards - Mgr/Senior Mgr - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Project management
- Recruiting
- Gym membership
€25.91ph - Security Operations Supervisor - Clonee
Securitas Ireland —Dublin, County Dublin
- €25.91 an hour
- Overtime
- Customer service
- English
- Leaving certificate
- Free parking
- Employee assistance program
Quick apply
8d
Senior Engineer - Civils
Sisk —Blanchardstown, County Dublin
- Full-time
- Engineering
- Microsoft Office
- Bachelor's degree
- Annual leave
Site Manager
Kerrigan Mechanical —Dublin, County Dublin
- Full-time
- Plumbing
- No degree
- In-person
Quick apply
Senior Dietitian - Off Site locations
Tallaght University Hospital —Tallaght, County Dublin
- Supervising experience
- No degree
- Annual leave
- Sick pay
Graduate Site Engineer (Dublin, Limerick, Cork)
Flynn —Dublin, County Dublin
- Full-time
- Construction Management
- Communication skills
Quick apply
Site Manager
Crown Global —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Client Manager, Accountant – Capital Markets
IQ-EQ —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- QuickBooks
- Communication skills
- Annual leave
- Gym membership
Quick apply
1d
Senior Full Stack Engineer
Ergo —Dublin, County Dublin
- Computer Science
- AWS
- Bachelor's degree
8d
Maintenance Engineer
Stericycle —Dublin, County Dublin
- Maintenance
- Bachelor's degree
- No degree
- Life insurance
Business Development Manager
Uniserve (U K) Ltd —Dublin, County Dublin
- Full-time
- Sales
- Business development
- Referral programme
Quick apply
Electrical, Controls and Instrumentation Lead
Echelon DC —Dublin, County Dublin
- Full-time
- CAD
- Construction
- In-person
Quick apply
Clinical Specialist Physiotherapist: Lymphoedema and Breast Care
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Part-time
- Clinic
- Leadership
- Communication skills
- Employee assistance program
Quick apply
10d
Boots Beauty Specialist
Boots —Dublin, County Dublin
- Part-time
- Sales
- Communication skills
- Employee assistance program
- Employee discount
2h
HV Transmission Engineer
Mace —Dublin, County Dublin
- Full-time
- Microsoft Outlook
- Project management
- Construction
Senior Engineer - Development Infrastructure
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- AutoCAD
- Bachelor's degree
- No degree
Resident Engineer
Roughan & O'Donovan —Dublin, County Dublin
- AutoCAD
- Engineering
- English

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Client Advocacy Manager

Prometric -
Dublin, County Dublin

Quick apply

Job details

Full-time
8 hours ago

Benefits

Annual leave
Employee assistance program

Qualifications

Sales support
Analysis skills
Project management
Bachelor's degree
Account management
Leadership
Communication skills
Time management

Full job description

Job Title: Client Advocacy Manager
Reports To: Senior Manager – Client Advocacy EMEA
Department: Client Advocacy
Location: Remote - EMEA
Hours of Work: 37.5 hours weekly

SUMMARY
Working with relevant Client advocacy Managers and Account Directors, the Client Advocacy Manager is responsible for managing the overall relationships with the assigned clients and ensure the programs they partner with Prometric to deliver are producing the expected results. The Client Advocacy Manager will manage the day to-day operation of client testing programmes, dealing with client issues, candidate complaints and liaising with internal departments to resolve operational issues. The role also involves producing daily and monthly operational reports, supporting the client to achieve their business objectives, and to ensure compliance with contractual requirements. The Client Advocacy Manager is responsible of supporting revenue generation actions to ensure revenue quotas are achieved.

DUTIES & RESPONSIBILITIES

Develop effective working client relationships, to understand their business drivers, business environment and expectations to successfully manage operational delivery of their testing programmes. Ensure the delivery of optimal candidate experience to the assigned clients.
Maintain effective communication with clients and internal departments on the operational aspects of testing programme delivery and manage status of any escalations.
Investigate candidate and client escalations to ensure they are resolved to the satisfaction of the candidate, the client and Prometric. Determine the root cause of issues and identify what corrective action may be required to ensure the problems don’t recur.
Instigate and co-ordinate the end-to-end activities for any exam publishing or new client program set up, from working with the client on defining the business rules, candidate processes and procedures through to liaison with test publishing and channel operations through to final operational delivery.
Co-ordinate with clients and test publishing to ensure clients exam republication schedules are achieved. Verify the exam functionality and system set up prior to deployment. Manage the deployment activity to ensure the test is available at all required locations
Complete set up documentation to support changes to client programs and exams. Liaise with internal departments to ensure system changes are completed to the agreed process and to the required timescales.
Identify areas for improvement (process, procedural and technology) in order to deliver a more efficient and effective testing experience for the client and candidate.
Liaise with internal departments including technology to ensure improvements are implemented.
Have a comprehensive understand the contractual requirements and the Service Level Measures (SLAs) that are in place with the clients. Take pro-active measures to ensure 100% contractual compliance.
Reporting on client status and program implementation actions so all activities remain on plan.
Produce daily/ monthly reports and analysis as required to support client contractual metrics and business requirements.
Escalate to Account Director any opportunities for revenue growth that emerge from daily / weekly interaction with client transactional / line managers
Raise awareness to the organization of any risks, especially client visits from competitors, mentions of competitive offers to client, etc.
Use Prometric’s client / opportunity management tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast
Plan and attend Executive Business Review meetings with the client in partnership with the Client Advocacy Senior Manager and the Account Director
Achieve the assigned targets of Net Promoter Score (NPS) and revenues for the solution offered to clients, ensuring alignment with organizational goals.
Provide support to the Client Success Team Lead and Client Success Managers by assisting with tasks, reports, and activities necessary for managing the assigned portfolio of clients.
Any other tasks or assignments as defined by the leadership team.

QUALIFICATIONS & EXPERIENCE

BA/BS degree or equivalent combination of education and professional experience
3 - 5 years account management, client success, sales support, program, project management, or relationship management roles managing complex service solutions.
Excellent oral and written communication skills; succinctly articulates business progress, issues, challenges, and resolutions
Proven client relations, project management, and time management and analytical skills to produce information in a concise and timely manner
Ability to multi-task and handle large portfolio of clients across different cultures in EMEA.
Assumes responsibility and ownership of work product and deliverables
Technical or product-oriented program experience preferred

Employee Benefits:

Pension Scheme
Healthcare Scheme
Life Assurance
Employee Health and Wellbeing Initiatives
Enhanced Annual Leave
24/7 Employee Assistance Programme
Enhanced Maternity/Paternity Leave
Social Club
Free carparking

Quick apply

Refine Your Search

programme test manager jobs in county dublin

Client Advocacy Manager

Contracts Manager

Information Technology Cross-Function Vice President

FS Technology Consulting - Technical Delivery Lead - Payments & Cards - Mgr/Senior Mgr - Dublin

€25.91ph - Security Operations Supervisor - Clonee

Senior Engineer - Civils

Site Manager

Senior Dietitian - Off Site locations

Graduate Site Engineer (Dublin, Limerick, Cork)

Site Manager

Client Manager, Accountant – Capital Markets

Senior Full Stack Engineer

Maintenance Engineer

Business Development Manager

Electrical, Controls and Instrumentation Lead

Clinical Specialist Physiotherapist: Lymphoedema and Breast Care

Boots Beauty Specialist

HV Transmission Engineer

Senior Engineer - Development Infrastructure

Resident Engineer

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