The responsibilities & competencies required for the role of the Office Co-ordinator with Leopardstown Racecourse are as follows:
Role Purpose
Reporting to the Hospitality Sales Manager, the Office Co-ordinator plays a key role in ensuring the smooth day-to-day operation of the Leopardstown Racecourse office and reception.
The role is responsible for delivering a professional front-of-house experience, providing administrative support, and coordinating office operations to ensure an efficient and customer-focused environment.
Key Responsibilities
Front of House/Office Management
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Provide a professional and welcoming reception service on racedays and non-racedays
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Greet visitors and handle enquiries promptly and professionally
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Operate the switchboard efficiently, ensuring minimal wait times
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Manage incoming enquiries and distribute emails to relevant departments
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Maintain a well-organised office environment, including stationery and supply management
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Coordinate meeting room bookings and diaries
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Manage office equipment including printers and postage systems
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Oversee lost property processes
Administrative Support
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Manage and reconcile petty cash
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Coordinate office catering orders
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Maintain accurate records, filing systems, and databases
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Support onboarding activities (e.g. access passes, desk setup)
Hospitality & Ticketing Support
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Provide administrative and sales support to the Hospitality and Ticketing teams as required
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Assist with ticket printing and distribution
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Support membership renewals and related events (e.g. yard visits, social evenings)
Event & Raceday Support
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Manage raceday ops set up
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Assist with administrative preparation for raceday briefings, contractors, and casual staff
Key Capabilities
Customer Focus
Knows who the customer is
Always interacts professionally with the customer and adapts own manner to suit individual customer needs
Takes pride in delivering a high quality service
Developing Self
Actively seeks to develop by seeking feedback to gain insights for required improvement and proactively identifies skills gaps
Develops self-awareness through being curious, listening and sharing with colleagues
Uses internal opportunities to learn about wider organisation along with knowledge of own role
Energy & Pace
Approaches every activity with a desire for success and a 'can do' attitude
Understands own goals and objectives and how these impact wider department objectives
Displays an understanding of the importance of deadlines and an ability to meet same, striving to surpass expectations while maintaining high standards for attention to detail and adhering to company procedures
Innovation & Change
Brings potential solutions rather than problems to manager/colleagues
Considers all activities to be worthy of review for effectiveness and efficiency of process
Adjusts positively to changing tasks or new responsibilities when needed and is comfortable with new technologies
Leadership
Focuses on individual accountability in roles and takes responsibility for the successful completion of own tasks
Shows initiative and energy to get things done
Is creative in approach and can think outside the box in terms of problem solving
Team
Builds relationships with team members and stakeholders
Shares knowledge with others and is open to learning from other colleagues
Illustrates willingness to help others and is approachable
Requirements
Essential:
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Experience in a front-of-house, administrative, or customer service role
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Strong organisational and time management skills
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Excellent interpersonal and communication skills
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Ability to manage multiple priorities in a fast-paced environment
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Proficiency in Microsoft Office and general office systems
Desirable:
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Experience in event, hospitality, or office coordination
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Experience working in a multi-site or campus-style environment
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Exposure to ticketing or membership systems
Flexibility to work evenings, weekends, and race days is required.
HRI is an equal opportunities employer. Interview candidates will be provided with any necessary reasonable accommodations when called for interview.
