Job Title: Building Attendant
Department: Operations
Job Type: Permanent
Hours: 40 per week
About the Hermitage Clinic
The Blackrock Health Hermitage Clinic is a 112 bed private hospital in Lucan, West Dublin. Our specialised medical teams provide medical, surgical and advanced radiotherapy care to patients and are supported by the very latest medical technology. The Hermitage Clinic is committed to providing excellence in patient care using state-of-the-art facilities. The Clinic offers an outstanding level of expertise and cutting edge technology. We have the most advanced diagnostic imaging equipment available today, full Cardiological facilities including a Cardiac Catheterisation Suite and Clinical Laboratory services.
Duties of the role
Keys / Access:
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Key Holding Duties, as per SOP
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Maintain a recorded register of departmental keys deposited and issued back out to staff.
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Provision of OOH access for NSM to specific high-end areas, as per SOP.
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Access control badges issued/edited/monitored.
Cash in Transit:
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Accompany staff with lodgements to the security room and cash office with internal cash transportation.
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Maintain and distribute lodgement bags to cash handling departments.
Lost Property:
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Record lost / found / missing or stolen items in accordance with hospital policy.
Reception Duties:
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Covering Reception during the day and evening for absence due to illness, meetings, lunch.
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Covering reception in conjunction with the Reception roster: OOH, P/H, weekends etc.
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Administrative duties in regards to early and OOH admissions of patients
Customer Service / Patient Transport:
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Porter duties: monitor and maintaining adequate wheelchair levels.
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Transferring/assisting patients and visitors with mobility issues to and from hospital areas and car parks. Manual handling training to be provided and recorded
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Mortuary procedure, as per SOP. Assist with transfer from ward to mortuary and to and from trollies
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Assist patients/visitors with directions or other assistance required
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Deal with customer/staff/patient queries in a courteous, effective and
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efficient manner
Car Park Equipment:
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Deal with entry-level car park equipment issues & maintenance. Such as ticket jams, coin blockages, system errors etc. Escalation process as per policy
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Maintaining and monitoring ticket levels in entry exit barriers
Alarm Monitoring & Responding:
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As per hospital policy, the reacting to and responding to:
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Kelsius Temperature Monitoring
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Intruder / Panic Alarms
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Fire Alarms
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Cardiac Arrest system - while covering the reception desk
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Internal BMS system and escalation
Housekeeping:
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Conference room set up and reset for internal and external events. Monitoring and maintaining conference room temperature, lighting etc.
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Monitoring and maintaining a clean and welcoming environment to our patrons. Main reception monitored with any issues escalated to relevant departments, housekeeping, engineering, FOH lead etc.
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External monitoring in particular adverse weather conditions, umbrella bags adequately stocked. Any external elements/issues communicated to relevant parties.
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Waste management in line with hospital policy. General/recycling and clinical waste removal from hospital and consultant areas. Forklift and procedural training to be provided
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Monitoring and emptying the Linen Chute
Safety / Compliance:
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Frequent and high visibility presence internally and externally.
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Partaking in H&S, Fire and general audits as required.
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Assists FOH Lead / Engineering team with Alarm testing
Logistics:
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Accompany the nuclear medicine deliveries on Saturday mornings.
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Dealing with Materials Management/Theatre/Catering departmental deliveries (out of hours).
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Help with delivery or post & goods during busy periods e.g. Christmas time
Administrative Duties:
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Daily Logs completed and issues escalated.
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Internal communication and reporting mechanisms adhered to.
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Monitor CCTV images. Reporting and escalating issues or CCTV requests as per the GDPR policy.
Parking / Logistics:
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Removing non-staff from parking in all areas of the campus other than the public car park.
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Ensuring a safe, clean and accessible environment for our patrons.
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Traffic Management throughout
Grounds:
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Salt the hospital grounds, parking areas and pathways during frosty weather. (External company in place to complete this.
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Conduct checks during adverse weather to ensure a safe environment after the external contractors have completed their duties.)
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Communicating with relevant parties any issues such as lighting, signage, damage etc.
Health, Safety and Wellbeing:
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Take all the necessary steps to ensure the maximum security and safety of the working area, staff and visitors within it and all equipment and supplies contained therein
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Identify hazards, assess risks and report same as per hospital policy to relevant personnel, and in accordance with individual responsibilities under all Health and Safety legislation and regulation
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Be familiar and comply with manual handling & lifting techniques and provide support where required
Other duties appropriate to the role may be assigned by line manager or designate. The responsibilities of the post may change over time and will be the subject of ongoing review between the post holder and line manager.
Requirements:
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Excellent written and oral communication skills.
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Proactive approach to problem solving.
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Ability to use own initiative but operate well within a team.
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Problem solving
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A flexible approach to performance of duties
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Ability to work and communicate with internal and external patients and stakeholders in a polite, courteous and co-operative manner.
Why work with us
The Hermitage Clinic are passionate about our people and believe in their development and growth. As a member of the Hermitage Clinic team you can benefit from:
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Competitive salary
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An Education Support Programme
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Development opportunities
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Opportunities for career progression
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Access to a Pension Scheme
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Subsidised Restaurant
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Free staff car parking
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Employee Assistance Programme
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Life Assurance
The Hermitage Clinic is an Equal Opportunities Employer with a strong commitment to diversity, inclusion and equality at all levels of the organisation. If you require assistance due to a disability during the recruitment process, please email [email protected]
