Find it Jobs in dublin, d

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
15h
Solutions Architect
DAA —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- SQL
Japanese Speaking Technical Support Engineer
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
13d
Freelance Translator & Post-Editor | English into Irish (Gaelic) | IT/Software
Acclaro —Dublin, County Dublin
- Remote
- English
- Bachelor's degree
- AI
- Work from home
Quick apply
9d
Global IT Operations Manager
Muck Rack —Dublin, County Dublin
- €52,000–€92,000 a year
- Remote
- Analysis skills
- IT
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Systems Analyst - On-boarding (SaaS), Charles River Development, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- Management
- Windows
Indirect Commodity Manager EMEA - Professional Services & IT
Eaton —Dublin, County Dublin
- Bachelor's degree
- Communication skills
- Negotiation
Senior IT Director – Global Value Streams (Marsh Risk Tech)
Marsh —Dublin, County Dublin
- Full-time
- AI
- Leadership
Helpdesk Assistant Team Leader
Mitie —Dublin, County Dublin
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
1d
Senior Network Engineer
Athora —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- AWS
- Project management
6d
Network Engineer - Dublin
EdgeConneX —Dublin, County Dublin
- On call
- Computer Science
- Windows
- Bachelor's degree
Head of SOX IT General Controls and Technology GRC
Flutter Entertainment —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Analysis skills
IT Platform Lead
Supermetrics —Dublin, County Dublin
- AI
- Python
Quick apply
Temp - AVP - Technical Systems Analyst (ProcessUnity Implementation - Third Party Management)
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- SQL
- Bachelor's degree
- Business
Technical Support Engineer - French speaking
Salesforce —Dublin, County Dublin
- Full-time
- English
- SQL
- JavaScript
IS&T Senior Systems Admin, Molesworth Street Dublin 2
Savills Ireland —Dublin, County Dublin
- Serving
- Project management
- Leadership
14d
Senior Network Engineer - Demonware - Dublin, IRL
Activision —Dublin, County Dublin
- On call
- Scripting
- Linux
- Python
8h
Solution Architect
Codec —Dublin, County Dublin
- Hybrid work
- Azure
- Oracle
- No degree
Quick apply
IT Audit & Security Manager / IT Audit & Security Senior Manager
Forvis Mazars —DUBLIN 2, County Dublin
- Engineering
- English
- Project management
Senior IT Project Manager (FTC)
Applegreen Stores —Dublin, County Dublin
- Full-time
- Agile
- Leadership
- Communication skills
Quick apply

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
15 hours ago

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Experience Required

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

Apply Now

Refine Your Search

it jobs in dublin, d

Senior IT Lead and Delivery Manager

Solutions Architect

Japanese Speaking Technical Support Engineer

Freelance Translator & Post-Editor | English into Irish (Gaelic) | IT/Software

Global IT Operations Manager

Systems Analyst - On-boarding (SaaS), Charles River Development, Officer

Indirect Commodity Manager EMEA - Professional Services & IT

Senior IT Director – Global Value Streams (Marsh Risk Tech)

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Senior Network Engineer

Network Engineer - Dublin

Head of SOX IT General Controls and Technology GRC

IT Platform Lead

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Technical Support Engineer - French speaking

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Solution Architect

IT Audit & Security Manager / IT Audit & Security Senior Manager

Senior IT Project Manager (FTC)

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Experience Required

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