Find it Jobs in greystones county wicklow

Technical Support Associate — Dublin (EMEA Hub)
Gong.io —Dublin, County Dublin
- Remote
- Spanish
- Computer Science
- Software troubleshooting
5d
Senior IT Infrastructure Administrator, Networking
Confluence Technologies —Dublin, County Dublin
- Full-time
- Hybrid work
- Scripting
- IT
- Python
- Annual leave
- Referral programme
Quick apply
9d
Technical Support Engineer
HiddenLayer —Dublin, County Dublin
- Remote
- Azure
- AWS
- Scripting
Quick apply
Service Desk Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Customer service
Quick apply
Helpdesk Assistant Team Leader
Mitie —Dublin, County Dublin
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
1d
Network Engineer - Test
Arista Networks —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- No degree
Quick apply
Mobile Core Network Engineer
Telnyx —Dublin, County Dublin
- On call
- AWS
- Scripting
- Linux
Senior IT Director – Global Value Streams (Marsh Risk Tech)
Marsh —Dublin, County Dublin
- Full-time
- AI
- Leadership
Enterprise Solution Architect
Vanta —Dublin, County Dublin
- Full-time
- Azure
- Sales
- Java
- Annual leave
Network Engineer, Deployment & Support
Meta —Dublin, County Dublin
- Computer Science
- Bachelor's degree
- No degree
Technical Support Engineer (Blockchain & Backend Development)
Binance —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- DevOps
- English
Quick apply
Temp - AVP - Technical Systems Analyst (ProcessUnity Implementation - Third Party Management)
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- SQL
- Bachelor's degree
- Business
Data Center Facility Manager, Operation, IT and support Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Senior Network Engineer
Athora —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- AWS
- Project management
6d
Solutions Architect
Information Services Corporation —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
Indirect Commodity Manager EMEA - Professional Services & IT
Eaton —Dublin, County Dublin
- Bachelor's degree
- Communication skills
- Negotiation
Local Category Manager IT & Telecom - Amsterdam or Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- English
- Master's degree
- Analysis skills
Quick apply
Lead, SRE Network Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Linux
- Communication skills
Billing Platform Systems Analyst
FIS Global —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Salesforce
Head of SOX IT General Controls and Technology GRC
Flutter Entertainment —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Analysis skills

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Technical Support Associate — Dublin (EMEA Hub)

Gong.io -
Dublin, County Dublin

Apply Now

Job details

Graduate
5 days ago

Qualifications

French
Spanish
Telephony
Computer Science
Software troubleshooting
English
Bachelor's degree
German
Information Technology

Full job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Role Summary

As a Technical Support Associate based in our Dublin EMEA headquarters, you will be the frontline champion for our European and global customers using Gong’s Revenue AI platform. You will troubleshoot technical issues, master Gong’s native tools and integrations, and contribute to resource creation aimed at enhancing customer success. Your mission is to meet key performance goals while turning EMEA’s fastest-growing revenue teams into "raving fans."

Key Responsibilities

EMEA Customer Support: Deliver an outstanding, timely support experience via email, web, and phone, aligning with regional SLAs and standard performance metrics.
Product & Integration Mastery: Learn the deep functionalities of Gong products and build a strong understanding of common ecosystem integrations (e.g., Salesforce, telephony systems, web conferencing tools, and API-based custom implementations).
Cross-Functional Collaboration: Partner closely with Dublin-based Success, Sales, and Product teams, as well as our global R&D teams, to troubleshoot complex issues and accurately represent the "Voice of the Customer."
Content & Enablement: Contribute to the creation of localized self-service and internal resources—such as knowledge base articles, FAQs, and technical guides—to support team and customer enablement.

Qualifications

Recent Graduate of Bachelor of Science (BSc) in Information Technology or Computer Science required.
Customer Focus: A passion for customer success and a proven ability to explain complex technical concepts clearly, patiently, and kindly to business stakeholders.
Technical Aptitude: A technical background or a strong foundational interest in troubleshooting software, SaaS architecture, web components, and integrations.
Language Skills: Fluency in written and spoken English is required. Fluency in an additional European language (e.g., French, German, or Spanish) is a strong advantage for the Dublin hub.
Growth Mindset: High adaptability and a strong desire to grow a long-term career within technical operations and product support at a fast-scaling AI company.

Work Environment & Location

Structure: This is a hybrid role, requiring 3 days a week in our collaborative Dublin city centre office, with 2 days of flexible remote work.
Eligibility: Must be legally eligible to work in Ireland.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

<<LI-AMC>>

Apply Now

Refine Your Search

it jobs in greystones county wicklow

Technical Support Associate — Dublin (EMEA Hub)

Senior IT Infrastructure Administrator, Networking

Technical Support Engineer

Service Desk Consultant

Helpdesk Assistant Team Leader

Network Engineer - Test

Mobile Core Network Engineer

Senior IT Director – Global Value Streams (Marsh Risk Tech)

Enterprise Solution Architect

Network Engineer, Deployment & Support

Technical Support Engineer (Blockchain & Backend Development)

Temp - AVP - Technical Systems Analyst (ProcessUnity Implementation - Third Party Management)

Data Center Facility Manager, Operation, IT and support Engineering

Senior Network Engineer

Solutions Architect

Indirect Commodity Manager EMEA - Professional Services & IT

Local Category Manager IT & Telecom - Amsterdam or Dublin

Lead, SRE Network Engineer

Billing Platform Systems Analyst

Head of SOX IT General Controls and Technology GRC

I want to receive the latest job alerts for it in greystones county wicklow

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