Find customer service representative Jobs in dublin 12 county dublin

Senior Pensions Administrator - DB Client Services
Mercer —Dublin, County Dublin
- Full-time
- English
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Senior Customer Support Specialist (French Support)
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Senior Pensions Administrator - DB Client Services

Mercer -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

English
Organisational skills
Communication skills

Full job description

Company:

Mercer

Description:

Are you an experienced pensions professional with a background in Defined Benefit (DB) scheme administration ? Ready to take the next step in your career with a global leader in retirement and investment solutions? Mercer is seeking a Senior Client Servicing Pensions Administrator to join our expert team in Cork or Dublin , delivering outstanding service to some of our most high-profile clients.

What can you expect:

As a senior member of the pensions administration team, you will be the primary contact for clients with complex defined benefit (DB) schemes. This role offers responsibility, variety, and the opportunity to make a measurable impact by delivering timely, accurate administration and pragmatic guidance. You will combine deep technical DB expertise with strong client relationship skills, consistently meet SLAs and regulatory deadlines, mentor and develop junior colleagues, contribute to governance and process improvements, and lead or support ad-hoc projects.

Report to: Team Manager
Team size: Circa 11 Administrators and one Team Manager

We will count on you to:

Manage a portfolio of premier Defined Benefit (DB) pension scheme clients as the primary day-to-day contact, delivering a consistent, high-quality service that meets client-specific service levels and compliance deadlines.
Mentor and develop junior members of the client service team through on-the-job coaching, and structured training.
Provide technical guidance and quality assurance on complex cases, to ensure strict compliance with agreed procedures.
Lead or contribute to governance activities: internal audits, remediation tasks, data quality and projects.
Identify opportunities to streamline processes, reduce manual effort, improve controls and enhance client experience - drive implementation of agreed process improvements.
Present quarterly and annual administration reports at Trustee meetings.
Support the DB Client Service team manager in daily running of the team, including workload allocation, quality controls and risk management.

What you need to have:

Minimum of 5+ years' experience in defined benefit (DB) pension administration
Excellent organisational skills with the ability to prioritise workloads and meet tight deadlines
Strong verbal and written communication skills with a proven record of delivering high-quality customer service
Collaborative team player with a flexible approach to work
Consistently positive and proactive attitude that promotes a supportive team environment
High level of accuracy and attention to detail
Excellent analytical and problem-solving skills
Fluent English required

What makes you stand out:

Relevant industry qualifications (e.g., QFA, RPA, IIPM)
Excellent knowledge of pensions legislation and regulations applicable to DB schemes
Expert knowledge of public-sector scheme management

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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customer service representative jobs in dublin 12 county dublin

Senior Pensions Administrator - DB Client Services

CSR Ultrasound (Part-time)

Senior Customer Support Specialist (French Support)

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