Find service technician Jobs in cork, c

Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
(Sr.) Project Scheduler (TEMPORARY)
BioMarin —Cork, County Cork
- Full-time
- Communication skills
Operations Compliance Specialist (TEMPORARY)
BioMarin —Cork, County Cork
- Full-time
- Communication skills
Project Manager, Product Supply Chain
BioMarin —Cork, County Cork
- Full-time
- Master's degree
- Project management
- Bachelor's degree
QA Site Inspection Manager
BioMarin —Cork, County Cork
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
Senior / Structural Engineer
Tetra Tech —Ballincollig, County Cork
- Hybrid work
- Continuous improvement
- Civil Engineering
Associate Director, Sterility Assurance Lead
BioMarin —Cork, County Cork
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
EMEA Payroll Specialist
FMC Agro Ireland Limited —Cork, County Cork
- Full-time
- English
- Microsoft Office
- Human resources
Quick apply
Development Infrastructure Engineer
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- AutoCAD
- No degree
- Contracts
Lead Electrical/ Automation Engineer- Power Generation & Energy
NeoDyne —Cork, County Cork
- Overtime
- AutoCAD
- Customer service
- Engineering
Quick apply
Senior Civil Engineer (Roads & Transportation)
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Civil Engineering

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Level 2 Engineer

Ekco -
Cork, County Cork

Quick apply

Job details

Qualifications

Microsoft Windows Server
Customer service
Windows
Sonicwall
Firewall
DHCP
IT support
DNS
IT
TCP/IP
Communication skills
Intune
Time management
VPN

Full job description

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

️ In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia & Ireland.

The Role

As a Level 2 Service Desk Engineer, you will provide advanced technical support to end users across multiple client environments. You will handle escalations from Level 1 engineers, troubleshoot more complex issues, and work closely with Level 3 engineers and senior staff for problem resolution. This role requires strong communication and time management skills, a good technical expertise, and the ability to balance multiple priorities in a fast-paced MSP environment. Opportunities: Strong professional growth development opportunities to avail off for career growth. Continuous learning and participation in training program pathways and certification are available. Exposure to large variety of dynamic IT infrastructures, new technologies and services.

Key Responsibilities

Provide 2nd-line support for escalated incidents, priority incidents and service requests.
Diagnose and resolve hardware, software, security and network issues that cannot be resolved at Level 1.
Support both Windows desktop and server environments, Microsoft 365, our internal service offerings and customer business applications.
Perform user and system administration (AD, 365 Exchange, M365, Intune, backups, security tools).
Document solutions, update knowledgebase articles, and provide feedback to improve Level 1 efficiency.
Provide support for internal network, internet services and firewall gateways (VPNs, IPVSec, DHCP, DNS, VLANs).
Assist with patching, monitoring alerts, and basic firewall/switch configuration as required.
Backup troubleshooting (Veeam, Datto)
Escalate unresolved issues to Level 3 or vendor support, ensuring proper documentation.
Identify and implement process improvements, enhance service delivery offerings
Maintain effective time management and ticket handling practices and procedures
Maintain strong customer service focus when dealing directly with end users.

Requirements

2–4 years’ experience in an IT support technician role, preferably in an MSP or internal IT team.
Strong knowledge of Windows 10/11, Windows Server, Windows Server administrative tools, and Microsoft 365.
Experience with remote monitoring and management (RMM) tools.
Experience with firewall support and administration (DELL SonicWALL preferable)
Experience in backup software and configuration
Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
Strong written and verbal communication skills. Excellent customer service skills.
Excellent teamwork skills and user initiative

• Innovative thinking skills and logical problem solving • Customer service focused

Relevant certifications (CompTIA+ Network+/Security+, Microsoft Associate Fundamentals, ITIL Foundation) desirable.

Quick apply

Refine Your Search

service technician jobs in cork, c

Level 2 Engineer

(Sr.) Project Scheduler (TEMPORARY)

Operations Compliance Specialist (TEMPORARY)

Project Manager, Product Supply Chain

QA Site Inspection Manager

Senior / Structural Engineer

Associate Director, Sterility Assurance Lead

EMEA Payroll Specialist

Development Infrastructure Engineer

Lead Electrical/ Automation Engineer- Power Generation & Energy

Senior Civil Engineer (Roads & Transportation)

I want to receive the latest job alerts for service technician in cork, c

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