Find desk manager Jobs in dublin, d

Service Delivery Coordinator
Spector —Dublin, County Dublin
- From €30,000 a year
- Full-time
- Hybrid work
- No degree
- Business
- Communication skills
Quick apply
Delivery Manager - Core Technology Platform
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Engineering
- Business
IT Help Desk Agent
Arthur Cox —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Customer service
- Annual leave
Quick apply
6d
Senior Receptionist
Carlton Hotel Blanchardstown —Dublin, County Dublin
- From €14.15 an hour
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
1d
Research Officer -Office of Public Works Climate Resilience project
Inland Fisheries Ireland —Dublin, County Dublin
- €47,983.07–€77,726.67 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- Project management
Quick apply
1d
Senior Manager, Customer Campaigns & Lifecycle Marketing
Intercom —Dublin, County Dublin
- Hybrid work
- Mentoring
- AI
- Leadership
- Annual leave
- Work from home
Finance Officer – Migration Programme
Irish Red Cross —Dublin, County Dublin
- €38,000–€42,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Microsoft Office
Quick apply
7d
Senior Consultant — Leadership Search (300° Role)
Hadfield Green —DUBLIN 2, County Dublin
- Remote
- Recruiting
Maintenance Assistant
Point A Hotels —DUBLIN 1, County Dublin
- €15 an hour
- Weekend availability
- Maintenance
- Hotel
- Annual leave
Quick apply
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Senior FX Currency Admin Implementation Specialist
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
2d
Building Attendant
Blackrock Health Hermitage Clinic —Lucan, County Dublin
- €33,000–€35,000 a year
- Full-time
- Forklift
- Clinic
- Communication skills
- Free parking
- Employee assistance program
Quick apply
Senior GTM Product Enablement Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Salesforce
- AI
- Annual leave
- Work from home
Senior Security Engineering Manager
Intercom —Dublin, County Dublin
- Hybrid work
- SDLC
- Work from home
Cleaning Operative
Mitie —Dublin, County Dublin
- €13.30 an hour
- Part-time
- Employee assistance program
Quick apply
Data Center Maintenance Engineer
Elwood Roberts —Dublin, County Dublin
- €65,000–€70,000 a month
- Full-time
- Supervising experience
- HVAC
- Mechanical knowledge
Quick apply
Senior Solutions Architect
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- AI
- HTML
- Annual leave
- Work from home
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Senior Engineering Manager - Team Billing
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Account Manager - German Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home

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Service Delivery Coordinator

Spector -
Dublin, County Dublin

Quick apply

Job details

Full-time
From €30,000 a year

Qualifications

ConnectWise
IT support
Business
Communication skills

Full job description

Who We Are

Spector was established in 2002 to solve a straightforward problem: businesses deserved better IT support than what was on offer. Over 20 years later, that principle hasn't changed.

We help business leaders take control of their technology with clarity and confidence. We don't just react to problems. We build a roadmap that aligns IT with business goals, giving our clients the certainty to focus on what they do best.

Our approach is simple: Simplify, Standardise, Secure. We put people first. Whether it's a team member with a small issue or a business-critical incident, we take ownership and see it through to the right outcome.

The Challenge

Our Service Desk is central to everything we deliver. Clients expect quick responses, clear updates, and consistent follow-through. For that to happen, work needs to flow properly. Tickets need to be triaged correctly, prioritised properly, and assigned to the right engineer at the right time. That’s where you come in.

We're looking for someone early in their career who wants to learn, take ownership, and build strong operational habits. This is not just about logging tickets or moving work around. It's about helping the whole Service Desk run better.

The Role

The Service Desk is where everything in an MSP either flows or breaks down, a great coordinator is the reason it flows. When this role is done well, engineers are focused and protected from noise, clients feel looked after and informed, and Spector IT delivers on its promises. That's the impact you’ll have every single day.

You'll build real relationships; with clients who come to trust and rely on you, with engineers whose working day you'll materially shape for the better. You'll develop skills that carry far; planning, critical thinking, clear communication, and the kind of operational chops that only comes from being at the centre of a fast-moving team.

For the right person, this is where a strong career in IT starts. You'll learn how a high-performing MSP works from the inside out, and grow in ways that open real doors into service management, operations, or wherever your strengths take you.

If you get energy from solving problems, take pride in a well-run day, and want your work to genuinely matter to the people around you, this is the job for you.

What The Right Candidate Looks Like

You're organised. You like structure, lists, and knowing what's happening. You stay on top of things.
You're reliable. If something is assigned to you, people know it will get done properly.
You communicate clearly. You speak and write in a way that's easy to understand, both with clients and internally.
You're calm under pressure. When things get busy, you don't shut down. You prioritise and keep moving.
You're eager to learn. You may not know everything about IT, but you're curious and keen to improve.
You're a team player. You understand that good service depends on everyone working together.

Why Spector

We invest in people early and give them the structure and support to build real careers in IT.

You'll be part of a team that values doing things properly, not just quickly. You'll learn how a high-performing Service Desk operates and play a key role in keeping it running.

We protect our clients and their businesses so they can operate without disruption or risk. If you want to be part of that and build a strong foundation in IT services, this is a good place to start.

Position Responsibilities:

Act as the first point of contact for incoming tickets, ensuring all requests are logged, categorised, and prioritised correctly
Assign and schedule tickets to engineers based on urgency, skillset, and availability
Monitor ticket queues to ensure SLAs and response times are met
Follow up on at-risk tickets, driving progress and escalating where required
Communicate with clients to provide timely updates on ticket status and expectations
Review ticket updates and time entries to ensure accuracy and adherence to company standards
Collaborate with engineers and managers to maintain balanced and manageable workloads
Operate within established tools and processes, with a particular focus on ConnectWise
Identify operational inefficiencies and escalate improvement suggestions to the Operations Manager

Skills & Attributes

Strong written and verbal communication skills
Highly organised with the ability to manage multiple priorities at once
Comfortable working in a fast-paced environment with shifting demands
Reliable and detail-oriented
Confident communicating with clients and internal teams professionally
Able to remain calm and make clear decisions under pressure
Self-motivated with a willingness to learn and develop
An interest in IT and how technology supports business operations

Qualifications & Experience

Previous experience in a customer-facing role, such as retail, hospitality, administration, or technical support
Exposure to a ticketing or PSA system such as ConnectWise (an advantage, not essential)

Basic computer literacy and familiarity with common business tools (email, Microsoft 365) & operating system knowledge.

Quick apply

Refine Your Search

desk manager jobs in dublin, d

Service Delivery Coordinator

Delivery Manager - Core Technology Platform

IT Help Desk Agent

Senior Receptionist

Research Officer -Office of Public Works Climate Resilience project

Senior Manager, Customer Campaigns & Lifecycle Marketing

Finance Officer – Migration Programme

Senior Consultant — Leadership Search (300° Role)

Maintenance Assistant

Information Security Technical Support

Senior FX Currency Admin Implementation Specialist

Building Attendant

Senior GTM Product Enablement Manager

Senior Security Engineering Manager

Cleaning Operative

Data Center Maintenance Engineer

Senior Solutions Architect

Account Manager - French Speaking

Senior Engineering Manager - Team Billing

Account Manager - German Speaking

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