Find service desk manager Jobs in dublin county dublin

Senior Solutions Architect
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- AI
- HTML
- Annual leave
- Work from home
Senior Engineering Manager - Team Billing
Intercom —Dublin, County Dublin
- On call
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Account Manager - German Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
Graduate Building Surveyor
JLL —Dublin, County Dublin
- Microsoft Office
- No degree
- IT
2d
Senior Sales Manager, Continental Europe
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Leadership
- Communication skills
- Annual leave
- Work from home
9d
Business Development Manager
SunbeltRentals —Dublin, County Dublin
- Business development
- Presentation skills
- Contracts
- Annual leave
Quick apply
Receptionist
Moriarty Group —Leixlip, County Kildare
- €14.50–€15.00 an hour
- Weekend availability
- Microsoft Excel
- English
- Hotel
- Free parking
- Employee assistance program
Senior Engineering Manager - Developer Experience Platform
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- Annual leave
- Work from home
Graduate Building Surveyor
KSA-JLL Ireland Ltd —Dublin, County Dublin
- Full-time
- Microsoft Office
- No degree
- IT
Quick apply
2d
Geo-Environmental Consultant
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Communication skills
Senior Associate/Of Counsel (Regulatory)
Walkers Global —DUBLIN 1, County Dublin
- Research
- Business development
- Communication skills
- Annual leave
- Employee assistance program
INSIDE SALES SUPPORT
Rhenus SE & Co. KG —Dublin, County Dublin
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Cleaning Operative, Newcastle West
Mitie —Newcastle, County Dublin
- €13.30 an hour
- Full-time
- Employee assistance program
Quick apply
Senior ML Science Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Ecologist
Malone O'Regan Environmental —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Life insurance
Quick apply

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Senior Solutions Architect

Intercom -
Dublin, County Dublin

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Job details

Benefits

Annual leave
Work from home

Qualifications

CSS
JavaScript
REST
SaaS
AI
HTML

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What’s the opportunity?

As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Fin and our AI Agent. You’ll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies.

This role is ideal for someone who is deeply technical, customer-focussed, and excited about AI-powered customer service. You'll help businesses unlock the full potential of Fin, ensuring seamless implementation and long-term success.

What Will I Be Doing?

Assist customers in optimizing Fin, ensuring successful deployments and effective usage.
Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows.
Lead technical discovery sessions, assess customer requirements and design scalable solutions.
Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams.
Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI.
Develop a technical point of view to demonstrate Fin’s impact on customer support operations.
Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices.
Advocate for customers internally, providing feedback to Product and Engineering to enhance Fin’s capabilities.
Develop technical content, including documentation, integration guides, and knowledge-sharing resources.

What Skills Do I Need?

6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.
Strong technical expertise in APIs, integrations, and automation frameworks.
Proficiency in REST APIs, JavaScript, HTML and CSS.
Deep understanding of AI-driven automation, LLMs, and customer support technologies.
Experience with security reviews, compliance requirements, and enterprise IT environments.
Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity.
A problem-solver who thrives in fast-paced environments and can manage multiple projects.
Passionate about customer success, with a track record of helping businesses adopt and scale new technologies.
Experience with Fin or similar customer support platforms is a plus.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-RH1

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

service desk manager jobs in dublin county dublin

Senior Solutions Architect

Senior Engineering Manager - Team Billing

Account Manager - German Speaking

Account Manager - French Speaking

Graduate Building Surveyor

Senior Sales Manager, Continental Europe

Business Development Manager

Receptionist

Senior Engineering Manager - Developer Experience Platform

Graduate Building Surveyor

Geo-Environmental Consultant

Senior Associate/Of Counsel (Regulatory)

INSIDE SALES SUPPORT

Senior Software Engineer

Product Engineer

Senior Full Stack Engineer - Team Web

Cleaning Operative, Newcastle West

Senior ML Science Manager

Staff Product Engineer

Ecologist

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