Find customer service representative Jobs in dublin 1 d

Customer Service Specialist
FOODHUB —Dublin, County Dublin
- €30,000–€35,000 a year
- Full-time
- Customer service
- English
- Data entry
- Annual leave
- Gym membership
Quick apply
5h
Customer Service Representative
Fidelity International —Dublin, County Dublin
- €32,100 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
- Gym membership
Client Development Specialist - Sales Representative
Indeed —Dublin, County Dublin
- €34,000–€50,000 a year
- Full-time
- Sales
- No degree
- Communication skills
- Annual leave
Quick apply
6d
Senior Customer Support Specialist (French Support)
Rippling —DUBLIN 2, County Dublin
- Full-time
- English
- No degree
- Human resources
1d
Customer Service Representatives Dublin (Logistics)
STL Logistics —DUBLIN 8, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- Salesforce
Quick apply
9h
Customer Service Agent - Call Centre Based (Part Time)
Kendlebell Fairview —Dublin, County Dublin
- €14.15 an hour
- Part-time
- Social media management
- Customer service
- English
Quick apply
10h

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Customer Service Specialist

FOODHUB -
Dublin, County Dublin

Quick apply

Job details

Full-time
€30,000–€35,000 a year
5 hours ago

Benefits

Additional leave
Private dental insurance
Annual leave
Gym membership

Qualifications

Customer service
Call center
English
Technical support
Data entry
Phone etiquette

Full job description

Customer Service Specialist – Call Centre Experience Required

Location: No. 2 Dublin Landings, 2 North Wall Quay, Dublin 1, D01 V4A3
Working pattern: On-site, full-time
Shifts: During the first 3–6 months, working hours will be 11:00am–8:00pm. Following this initial period, shifts will transition to 2:00pm–11:00pm.
Start date: TBC
Training: Full structured training programme provided

FOODHUB IS GROWING — AND WE’RE BUILDING A CUSTOMER SERVICE CENTRE OF EXCELLENCE

Following a highly successful recruitment campaign, we are expanding our Dublin customer service hub and are now looking for experienced call centre professionals to join our team.

This role is not entry-level and is not suitable for candidates without prior call centre or phone-based support experience. We are specifically looking for people who are comfortable working in a fast-paced, KPI-driven call centre environment, handling high call volumes and challenging customer conversations.

If you have proven experience in a call centre, enjoy solving problems over the phone, and take pride in delivering consistent, high-quality service, Foodhub could be the right fit for you.

About Foodhub

Foodhub is a global technology platform supporting thousands of businesses worldwide. Our Customer Service team plays a critical role in keeping clients live, trading, and supported — often during busy or high-pressure periods.

We are building a high-performance, phone-first customer service operation in Dublin and are looking for people who are reliable, resilient, and comfortable being measured against clear performance expectations.

The role

As a Customer Service Specialist, you will act as the first point of contact for Foodhub clients via phone. You will be expected to take ownership of issues end-to-end, make clear decisions, and escalate only when necessary.

This role requires:

Confidence handling continuous inbound calls
Strong problem-solving and decision-making skills
High attention to detail
Comfort working to clear quality, productivity, and attendance standards

Key responsibilities

Handle inbound customer calls with a strong focus on First Call Resolution
Take full ownership of customer issues from start to finish
Accurately log and update customer records and actions taken
Identify whether issues are Customer Service or Technical and act accordingly
Support clients with:
Orders and delivery queries
Account access and verification
Datman registration and basic troubleshooting
Carry out proactive outbound calls (check-ins, promotions, follow-ups)
Use phone, SMS, and email effectively to resolve issues
Work consistently to defined KPIs covering quality, accuracy, and productivity

What we’re looking forEssential (non-negotiable)

Previous call centre or phone-based customer service experience
Proven experience handling high call volumes
Comfortable dealing with difficult or emotional customers by phone
Strong spoken and written English
High attention to detail and ability to follow processes accurately
Reliable attendance and punctuality
Comfortable receiving feedback and coaching to improve performance

Desirable

Experience in payments, EPOS, or technical support environments
Experience supporting customers in time-sensitive or high-pressure situations
Hospitality or restaurant industry exposure (as a plus, not a requirement)

Our CORE values

We expect every Customer Service Specialist to demonstrate our CORE values daily:

Care – Treat customers with respect, even under pressure
Ownership – See issues through to resolution, not hand-offs
Resolve – Focus on solutions, not excuses
Educate – Help clients understand the tools they use

What we offer

€30,000 – €35,000 salary (DOE)
33 days annual leave (including public holidays)
Option to buy up to 5 additional annual leave days
Paid day off on your birthday (when requested)
Discounted Bupa Select Complete Health Insurance
€35 monthly gym contribution
Full structured training programme
Clear performance expectations and progression pathways
A professional, high-accountability call centre environment

Final note

This role is best suited to people who:

Have prior call centre experience
Are comfortable being measured and coached
Take pride in handling challenging customer conversations
Want to build a career in a structured, performance-driven environment

If that sounds like you, we’d like to hear from you.

Job Type: Full-time

Pay: €30,000.00-€35,000.00 per year

Benefits:

Gym membership
Private dental insurance

Ability to commute/relocate:

Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

Call center: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in dublin 1 d

Customer Service Specialist

Customer Service Representative

Client Development Specialist - Sales Representative

Senior Customer Support Specialist (French Support)

Customer Service Representatives Dublin (Logistics)

Customer Service Agent - Call Centre Based (Part Time)

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