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Program Director - TLL

Guidewire Software -
Remote

Apply Now

Job details

Full-time
12 days ago

Qualifications

Sales
Profit and loss
Continuous improvement
SaaS
Leadership
Communication skills

Full job description

Remote (Ireland)

Professional Services/Full time/Remote

Please note that these roles are only open to current Professional Services employees.

We are excited to open up new manager opportunities for our GDC community as part of our new operating model. These roles provide a chance to take on broader leadership responsibilities and contribute to the next phase of our organization’s growth.

This role is Remote, and open to EMEA/AMER colleagues

Job Description

Objective: To be the technical owner of a Service Line who is accountable for its definition, development, & maintenance. Ensuring consistent technical delivery while driving efficiency through continuous improvement & technical leadership through collaboration with teams to achieve strategic goals.

Role Overview

Productive utilization of 50%

Technical ownership of the definition, development & maintenance of Service Line.

Technical escalation within delivery projects for issues with responsibility for mentoring & coaching supporting project GDC delivery leads as necessary.

Drive consistent technical delivery across GDC of all services within the Service Line, addressing inconsistency as required.

Collaborate with PS Practice technical leaders as needed to support delivery of Service Line.

Participate in relevant Sales & Presales activities, providing technical insight and estimation as needed to address customer questions or concerns.

Collaborate with PS Product & Portfolio team to create and update technical service collateral as necessary to ensure a clear understanding of service.

Own continuous improvement initiatives of all services within the Service Line, with a focus on driving delivery efficiency through tooling & AI.

Develop scalable & reusable content to reduce overall time & cost of service line and ensure technical consistency across service line projects.

Collaborate with Service Line Lead and Service Line PMO to agree on Service Line KPIs and strategic goals.

Where appropriate, deliver one or more services within the Service Line

Work with relevant GDC CoP Leads to create enablement paths for all services within the Service Line.

Part of the GDC technical leadership team, working with other technical leaders (like other Service Technical Leads and relevant CoP Leads) to educate and enable the wider GDC team on technical initiatives.

Collaborate with PDO/EAA team to ensure how future product roadmap will impact all services within the Service Line.

Job Requirements

Deep technical expertise in Guidewire platforms, specifically PolicyCenter, ClaimCenter, or BillingCenter.

Proven track record in enterprise software delivery, high-level consulting, or large-scale digital transformation roles.

Extensive program leadership experience, with a focus on Cloud-native or SaaS environments.

Direct experience managing customer P&L, including a sophisticated understanding of cost, margin, and revenue levers.

Exceptional executive presence with the ability to build and maintain relationships with C-level stakeholders and partners.

Comprehensive knowledge of Guidewire product suites and modern implementation methodologies.

Strong portfolio management skills, with the ability to balance competing priorities across a diverse customer base.

Commercially astute with significant experience in proposal development, opportunity shaping, and deal structuring.

Global operational fluency, including the ability to collaborate across diverse teams and multiple time zones.

Strategic problem-solving skills with a knack for converting complex delivery roadblocks into clear execution plans.

Cross-functional leadership experience aligning Sales, Product, Support, and Engineering workstreams.

Deep understanding of value-based selling and the mechanisms required for ROI realization.

Resilience in high-stakes environments, maintaining performance under executive scrutiny and fast-paced timelines.

Superior communication skills to bridge the gap between technical stakeholders and executive leadership.

Strategic advisory capabilities to influence technical roadmaps and product adoption strategies.

Proven technical influence, including a history of mentoring peers and driving internal capability development.

Collaboration Partners

GDC CoP Technical Leads

PS Product & Portfolio team

PS Practice technical leaders

Customers

Measure of Success

50% Productive Utilization

95% Accurate demand insight and execution

95% Deal Estimation Accuracy

Less than 10% technical performance issues

Use AI tools to achieve PS efficiency goals

Maintain or improve employee engagement scores (Average 8.0+)

Split of time

Project Delivery / Oversight

Service Dev / Maint

GDC Technical Initiatives

Sales / Presales Activities

Mentoring of GDC Technical Leads

Interested in this position?

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Apply Now

Refine Your Search

customer service manager jobs in remote

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