Find It Jobs in Celbridge County Kildare

Service Desk Lead
Applegreen Stores —Dublin, County Dublin
- Full-time
- Management
- Computer Science
- Customer service
Quick apply
11d
Sr IT Infrastructure Engineer EMEA
Qorvo —DUBLIN 8, County Dublin
- On call
- Computer Science
- English
- Windows
Technical Support Engineer
Vanta —Dublin, County Dublin
- Weekend availability
- Azure
- Windows
- SQL
- Annual leave
Technical Support Engineer
New Relic —Dublin, County Dublin
- Hybrid work
- Azure
- Customer service
- DevOps
German-Speaking Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Windows
IT Infrastructure Project Manager
Elwood Roberts —Dublin, County Dublin
- €500–€675 a day
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
IT Operations Lead
CS Consulting Group Civil & Structural Engineers —DUBLIN 2, County Dublin
- Software troubleshooting
- Windows
- No degree
- Annual leave
Quick apply
3d
IT Delivery Manager
Tata Consultancy Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
1d
Technical Support Engineer 2
Dell Technologies —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Analysis skills
4d
Senior Associate, IT, Network Engineer (12 Month Contract)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Systems Administrator
ThreatLocker —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- Windows
Senior IT Internal Auditor
Sumup —Dublin, County Dublin
- English
- IT
- Annual leave
- Gym membership
Japanese Speaking Technical Support Engineer
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€70,000 a month
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Senior Network Engineer
Salesforce —Dublin, County Dublin
- Full-time
- Engineering
- Analysis skills
- No degree
IT Manager
Carrolls Irish Gifts —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Windows
- POS
Quick apply
4d
Commercial Systems and Visualisation Administrator
Raidió Teilifís Éireann —Donnybrook, County Dublin
- €34,060–€45,917 a year
- Microsoft Excel
- Computer Science
- Business
1d
Staff Engineer (IT Automation & AI-native Transformation)
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Leadership
- Communication skills
- Referral programme
Technical Support Engineer 3, Premier - EMEA
Datadog —Dublin, County Dublin
- Weekend availability
- Linux
- Employee stock purchase plan
Quick apply
Senior Business Systems Analyst - ServiceNow
PlayStation Global —Dublin, County Dublin
- €80,800–€121,200 a year
- Agile
- AI
- SDLC
Quick apply

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Service Desk Lead

Applegreen Stores -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
11 days ago

Qualifications

Management
Computer Science
Customer service
Windows
Mentoring
ServiceNow
IT
Leadership
Communication skills
Information Technology

Full job description

Role Introduction:

Established in 1992, Applegreen is a leading convenience roadside retailer in the Republic of Ireland, the UK and the US in both large-scale Motorway Service Areas and Travel Plazas, as well as smaller petrol stations. The business has grown to over 4BN in annual revenue, operating 600 Motorway Service Plazas and forecourt sites internationally and employing over 17,000 people.

Applegreen is in a rapid growth phase and to support this ambitious growth, we are seeking to onboard a Service Desk Lead to join our team.

This role will form part of the IT Operations team and reports to the Service Delivery Manager. The successful candidate will be a confident people person who can fit into Applegreenseamlessly and adopt a hands-on approach to their role.

Key Responsibilities:

Lead the day-to-day operation of the IT Service Desk, ensuring incidents, requests and escalations are managed within agreed service levels.

Manage, coach and develop Service Desk Technicians, building technical capability, customer focus and consistent ways of working.

Act as an escalation point for complex, high-priority and major incidents, coordinating internal teams, third-party partners and stakeholders through to resolution.

Monitor queue performance, ticket quality, SLA adherence and aged tickets, taking proactive action to maintain service standards.

Produce high-level service reporting on team performance, service trends, SLA performance and improvement areas.

Support resource planning, workload distribution, cover arrangements and prioritisation of urgent business needs.

Develop service desk processes, knowledge articles, reporting, service improvements and operational standards with the Service Delivery Manager.

Build strong working relationships with key business users and IT colleagues to ensure support requirements are understood, prioritised and communicated clearly.

Work with third-party vendors and service partners to support supplier performance, escalations and SLA management.

Contribute to incident reviews, problem management and continuous improvement, identifying recurring issues and opportunities to improve the user experience.

The Candidate should have the following:

Qualifications, experience & skills

Previous experience in an IT Service Desk, Desktop Support or IT Operations environment, with experience leading or mentoring a team.

Strong technical understanding of end-user computing, Microsoft 365, Windows devices, mobile devices, networking fundamentals and common retail / site technology support processes.

Strong understanding of retail environments, with a genuine interest in complex retail IT operations and the technology dependencies that support trading, customer service and operational continuity.

Experience working with third-party vendors and managed service providers, including coordinating escalations, tracking service commitments and supporting multiple SLA streams.

Experience working with and managing ITSM or ticket management tools (Freshservice, ServiceNow etc.), with a strong understanding of incident, request, escalation and knowledge management practices.

Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.

Ability to prioritise competing demands, manage escalations calmly and maintain service quality in a fast-paced operational environment.

A relevant third-level qualification in IT, Computer Science or a related discipline, or equivalent experience.

Additional key skills & attributes:

A dynamic individual who adapts well to change and can thrive in a rapidly growing organisation that continues to evolve.

Proven track record of delivering to tight deadlines.

A highly organised individual with ability to plan and prioritise workloads effectively for maximum impact and adapt around changing priorities as required.

Ability to execute directly at high quality and pace.

Excellent drive, enthusiasm and commitment and a keen interest in developing a career in Applegreen.

A can do attitude and a positive solution focused mindset.

Has strong commercial acumen and a focus on delivering value to the business.

Exceptional interpersonal skills, and ability to engage and develop relationships with individuals at all levels of the organisation.

Be a self-starter, and also be able to work collaboratively as a member of a highly interdependent team across many parts of Applegreen.

Is resilient, calm under pressure and comfortable dealing with ambiguity.

Has sound judgement and objective logical decision-making skills.

Has strong leadership potential and management skills, who will be a role model for the people and culture at Applegreen.

Willing to travel ad hoc if required in addition to supporting out of hours as required.

Illustrative Application & Screening Process (subject to change):

Application Process:

o Please submit an up to date tailored CV (max 2 pages).

Interview & Selection Process:

o Two interview rounds will be required for this role.

Quick apply

Refine Your Search

it jobs in celbridge county kildare

Service Desk Lead

Sr IT Infrastructure Engineer EMEA

Technical Support Engineer

Technical Support Engineer

German-Speaking Technical Support Engineer - Elastic Cloud Storage

IT Infrastructure Project Manager

IT Operations Lead

IT Delivery Manager

Technical Support Engineer 2

Senior Associate, IT, Network Engineer (12 Month Contract)

Systems Administrator

Senior IT Internal Auditor

Japanese Speaking Technical Support Engineer

Network Engineer

Senior Network Engineer

IT Manager

Commercial Systems and Visualisation Administrator

Staff Engineer (IT Automation & AI-native Transformation)

Technical Support Engineer 3, Premier - EMEA

Senior Business Systems Analyst - ServiceNow

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