Find Manager and functional analyst Jobs in Dublin, D

WFM Manager
Teleperformance —Dublin 07, County Dublin
- €75,000–€85,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
7h
Custody Technology Analyst – Digital Assets
Citi —Dublin, County Dublin
- €93,280–€139,920 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
2d
Global Senior Payroll Manager
Strava —Dublin, County Dublin
- €140,000–€190,000 a year
- Full-time
- In-person
- AI
- Employee stock purchase plan
Commercial Strategy & Data Analyst
Smartbox Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Data analysis skills
- SQL
Quick apply
Global Senior Accounts Payable Analyst
Harvey —Dublin, County Dublin
- Full-time
- In-person
- AI
- Communication skills
8d
UKI Technology Consulting - Technical Analyst, Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Recruiting
- Software development
- Gym membership
Sr. Data Product Leader
Hewlett Packard Enterprise —Leixlip, County Kildare
- €135,000–€310,500 a year
- Full-time
- Azure
- DevOps
- SQL
5h
Behaviour Specialist SC25-741
Stewarts Care —Dublin, County Dublin
- €57,898–€70,734 a year
- Full-time
- Master's degree
- Communication skills
- Annual leave
14d
UKI Business Consulting - Digital Op Model/Process Improvement and Business Analyst, Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Recruiting
- Gym membership
Senior Risk Analyst
U.S. Bank National Association —DUBLIN 18, County Dublin
- €64,515–€75,900 a year
- Full-time
- Finance
- Bachelor's degree
- Business
Director, Finance Transformation
KAYAK —DUBLIN 2, County Dublin
- Full-time
- Remote
- Computer Science
- Engineering
- ERP systems
- Annual leave
- Employee assistance program
Quick apply
Senior Project Manager (ERP)
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- ERP systems
Quick apply
Program Manager 3
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- Salesforce
- ERP systems
Technical Lead
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- DevOps
- Java
UKI Business Consulting - Digital Op Model/Process Improvement and Business Analyst, SC
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Master's degree
- Recruiting
- Gym membership
Senior Yardi Platform Manager
Citco —Dublin, County Dublin
- Full-time
- Finance
- SQL
- No degree
Senior Manager - Credit Portfolio Risk
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Banking
Senior Manager, Financial Planning & Analysis
MongoDB —Dublin, County Dublin
- Hybrid work
- Google Suite
- Microsoft Excel
- Azure
Chief Financial Officer
Cubic³ —Dublin, County Dublin
- Full-time
- Leadership
- Accounting
Director of Energy Safety
Commission for Regulation of Utilities —Dublin, County Dublin
- €171,518–€196,205 a year
- Full-time
- Hybrid work
- No degree
- Annual leave
- Employee assistance program
13d

I want to receive the latest job alerts for manager and functional analyst in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manager and functional analyst jobs near dublin, d

Senior Project Manager jobs in Dublin, County Dublin

Technical Lead jobs in Dublin, County Dublin

Director Of Financial Planning Analysis jobs in Dublin, County Dublin

Performance Analyst jobs in Dublin, County Dublin

Program Manager jobs in Dublin, County Dublin

Chief Financial Officer jobs in Dublin, County Dublin

Senior Executive Assistant jobs in Dublin, County Dublin

Case Manager jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Senior Project Manager jobs in Cork, County Cork

Vendor Manager jobs in Dublin, County Dublin

Claims Consultant jobs in County Dublin

It Consultant jobs in Dublin, County Dublin

Technology Consultant jobs in Dublin, County Dublin

Technical Lead jobs in County Mayo

Technical Lead jobs in Remote

Lead Generation jobs in Dublin, County Dublin

Technical Support jobs in County Cork

Bantry Technical Products, Bantry, West jobs in Cork, County Cork

Technical Customer Success Manager jobs in Dublin, County Dublin

WFM Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
€75,000–€85,000 a year
7 hours ago

Qualifications

Power BI
Microsoft Excel
Tableau
SQL
Analysis skills
Bachelor's degree
Forecasting
Leadership

Full job description

Overview:

Workforce Management (WFM) Manager

Location: on-site in Dublin

Contract: full-time & permanent

Salary: €75,000 - €85,000 DOE

Great Benefits

Summary

We are seeking a dynamic and highly skilled Workforce Management (WFM) Manager to support our clients and uphold TP WFM Standards across Operations, Client stakeholders, and the wider business. As part of the UK & Ireland Core WFM Group, the role requires close coordination with Clients, UKI WFM, and Global teams to embed best‑practice processes and deliver high‑quality WFM services. The WFM Manager will lead the end‑to‑end WFM cycle—Forecasting, Scheduling, Real‑Time, Capacity Planning, and MI—while managing a team of Analysts and Real‑Time professionals. The ideal candidate will partner with MI and Finance POCs to deliver data‑driven insights, ensuring optimal performance and effective utilisation of resources across TP and Client operations.

Key Responsibilities & Accountabilities

End‑to‑end WFM Leadership — Manage Forecasters, Schedulers, Real‑Time Leaders/Analysts; drive workforce strategy, execution, and performance optimisation using TP Systems (TPS), IEX, Tableau, Anaplan, Agent Connect.
Capacity & Footprint Management — Track allocation of work, audit supply and physical capacity, and oversee administration of allocated team members across complex operations.
Data‑Driven Strategy Execution — Implement strategies balancing multiple business unit priorities; present complex data in clear, actionable formats for Internal and Client stakeholders.
Demand & Supply Planning — Build tools to allocate projected demand, supply, and utilisation factors; provide optimisation recommendations to Clients.
Client Buildout Coordination — Partner with Clients to plan new buildouts and ensure alignment on capacity requirements.
Footprint Governance — Track program allocation across footprints; maintain processes ensuring responsible utilisation of physical and operational capacity.
Client Supply Management — Respond to supply inquiries promptly and proactively identify opportunities for capacity creation.
KPI Measurement & Improvement — Measure forecast accuracy, shrinkage, occupancy, and productivity; drive continuous improvement.
UKI Reporting Alignment — Coordinate with UK teams to maintain consistent reporting for seating, dashboards, KPIs, and MI.
Team Motivation & Collaboration — Build trust, motivate teams, and foster collaboration across WFM functions.
Dispute Resolution — Handle disputes over shifts, workload, and performance fairly and effectively.
Financial Alignment — Align staffing costs with financial targets; optimise resource allocation in partnership with Finance.
Compliance & Governance — Ensure schedules comply with labour laws, union agreements, and organisational policies.
Process & Tool Improvements — Lead WFM initiatives, tool implementations, and continuous improvement programmes.
Advanced Analytics — Use Excel, SQL, Power BI, Tableau to generate insights; develop dashboards and MI reports for UK support.
Decision Support — Monitor trends, variances, and performance; provide actionable recommendations to senior management.
Performance Monitoring — Identify trends, variances, and improvement opportunities across workforce performance and productivity.

Recommended Qualifications & Skills

WFM Systems Expertise — Hands‑on experience with Agent Connect, Anaplan, IEX, or similar WFM platforms; strong Power BI/Tableau capability.
Analytical & Leadership Strength — Proven expertise in forecasting, scheduling, real‑time management; strong analytical and problem‑solving skills.
Large‑Team Leadership — Experience managing diverse teams across multiple sites in fast‑paced environments.
Strategic Thinking — Ability to design effective business operations and tackle complex operational challenges.
Client Empathy — Passion for delivering exceptional client experience and support.
Global Collaboration — Comfortable working within global operations teams and cross‑functional environments.
Adaptability — Energised by rapid change, ambiguity, and evolving business needs.
Education — Bachelor’s degree or equivalent experience.

You must have the right to work in Ireland for this role. We are unable to provide visa sponsorship.

Apply Now

Refine Your Search

manager and functional analyst jobs in dublin, d

WFM Manager

Custody Technology Analyst – Digital Assets

Global Senior Payroll Manager

Commercial Strategy & Data Analyst

Global Senior Accounts Payable Analyst

UKI Technology Consulting - Technical Analyst, Manager

Sr. Data Product Leader

Behaviour Specialist SC25-741

UKI Business Consulting - Digital Op Model/Process Improvement and Business Analyst, Manager

Senior Risk Analyst

Director, Finance Transformation

Senior Project Manager (ERP)

Program Manager 3

Technical Lead

UKI Business Consulting - Digital Op Model/Process Improvement and Business Analyst, SC

Senior Yardi Platform Manager

Senior Manager - Credit Portfolio Risk

Senior Manager, Financial Planning & Analysis

Chief Financial Officer

Director of Energy Safety

I want to receive the latest job alerts for manager and functional analyst in dublin, d

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected