Find Business value engineer emea Jobs in Dublin 12, D

Technical Support Manager
New Relic —Dublin, County Dublin
- On call
- Hybrid work
- Communication skills
17h
Health and Safety Manager , Data Center Health and Safety
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- SQL
- AWS
Critical Facilities Technician
Vantage Data Centers UK Management Company Ltd —Dublin, County Dublin
- Full-time
- English
- Communication skills
- Annual leave
Quick apply
HV/MV Electrical Design Engineer, HV/ MV Design Engineering EMEA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Safety & Security Counsel, EMEA
Anthropic —Dublin, County Dublin
- €210,000–€280,000 a year
- Hybrid work
- Bachelor's degree
- AI
- Communication skills
- Employee assistance program
5d
Senior Grid Delivery Manager, AWS , (To be based in London, Dublin, Madrid or Frankfurt)
Amazon Web Services EMEA SARL (Irish Branch) - G50 —Dublin, County Dublin
- Full-time
- Spanish
- Engineering
- Master's degree
Manager, Enterprise Application Engineering
Harvey —Dublin, County Dublin
- Full-time
- Master's degree
- AI
- Communication skills
2d
Physical Security Technical Consultant
Securitas —Dublin, County Dublin
- Remote
- CAD
- System design
- Communication skills
13d
HV/MV Senior Electrical Design Engineer, AWS HVDE Design Engineering EMEA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- Engineering
- Microsoft Office
LV Switchgear Field Service Engineer
Eaton —Dublin, County Dublin
- Continuous improvement
Technical Account Manager, ES - SI - HCLS
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Presentation skills
2d
Project Design Engineer - Mechanical
Ethos —Dublin, County Dublin
- Hybrid work
- AutoCAD
- Microsoft Office
- Mentoring
- Gym membership
- Referral programme
14d
Solution Engineer - German speaker
Salesforce —Dublin, County Dublin
- Full-time
- Computer Science
- Sales
- Salesforce
Senior Civil Engineer , Data Centre Design Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- Engineering
- Microsoft Office
Senior Data Centre Structural Engineer, DC Design Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Bachelor's degree
MV Switchgear Field Service Engineer
Eaton —Dublin, County Dublin
- Continuous improvement
- Electrical Engineering
Senior Architect, Global Engineering Strategy
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- Engineering
- Maintenance
Mechanical Design Engineer, Data Centre Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction experience
Associate Electrical Director: Data Centres
AECOM —Dublin, County Dublin
- Full-time
- Business development
- In-person
- Leadership
Senior Data Centre Design Manager, Data Centre Design Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Project management

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Technical Support Manager

New Relic -
Dublin, County Dublin

Apply Now

Job details

17 hours ago

Qualifications

Encryption
Tableau
New Relic
Business requirements
Communication skills

Full job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

We are looking for an experienced Technical Support Manager to cultivate and lead a collaborative, deeply technical engineering team dedicated to delivering an exceptional, memorable customer experience. Working closely with the Vice President of EMEA & APJ Support Engineering, this leader will hold accountability for their team's operational goals while partnering across the wider customer experience landscape, including Engineering, Product, and Go-To-Market (GTM) teams.

Our management team thrives on a foundation of equity, growth, and intersectional diversity. We are committed to building an environment where everyone can bring their authentic selves to work. We value leaders who possess a track record of learning from complex challenges, fostering positive culture, and showing deep dedication to the success of others.

What you'll do

Empower & Develop: Coach and mentor a highly skilled team of support engineers, facilitating individual career progression and fostering a team dynamic where everyone has the opportunity to do their best work.
Operational Leadership: Guide day-to-day operations to ensure team structures adapt dynamically to evolving customer and business needs.
Strategic Collaboration: Partner with the global Support Management cohort to collectively achieve service level objectives and champion initiatives that drive customer satisfaction and supportability.
Advocate for the Customer: Act as a dependable point of contact for customer escalations, ensuring critical issues are effectively resourced, investigated, and brought to a timely resolution.
Drive Progress: Lead cross-functional programs and projects, iterating on operational strategies to simplify processes and deliver high-impact business outcomes.
Operational Continuity: Participate in an on-call rotation to maintain premier service delivery standards.

This role requires

Proven Management Expertise: Proven experience in leading people, nurturing talent, and running operational strategies for responsive technical support teams.
Inclusive Leadership Focus: A clear dedication to cultivating a supportive, positive culture where metrics are balanced with employee satisfaction and collaborative growth.
Analytical Problem Solving: Proficiency in gathering, interpreting, and leveraging data to identify systemic problems, optimize workflows, and drive continuous process improvements.
Empathetic Communication: Strong interpersonal and coaching skills, with the ability to bridge technical complexities and business requirements while bringing teams along on strategic journeys.
System Familiarity: Practical experience navigating enterprise operational platforms and customer support ecosystems (such as Salesforce, ServiceCloud, Google Workspace, or Tableau).

Bonus points if you have

Prior experience managing support delivery within a high-tech, fast-growth SaaS environment.
Proven capability collaborating with international or multi-functional stakeholders to align product roadmaps with customer health indicators.
Familiarity with software industry trends, modern observability solutions, or Application Performance Management (APM) systems.

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Apply Now

Refine Your Search

business value engineer emea jobs in dublin 12, d

Technical Support Manager

Health and Safety Manager , Data Center Health and Safety

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