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Field Support Engineer

INNOVATE
Dublin, County Dublin

Quick apply

Job details

Fixed term
€330–€340 a day
19 hours ago

Qualifications

Windows
IT support
Communication skills
Active Directory

Full job description

Skillsource is seeking an experienced Field Support Engineer to deliver Level 2 ICT infrastructure support across a multi-site environment within the public sector.

This is a hands-on role involving a mix of onsite and remote support, ensuring systems are maintained to a high standard in terms of performance, security, and compliance. The successful candidate will take responsibility for supporting assigned locations and delivering against clearly defined service levels.

This role is ideally suited to an engineer with experience in education or similarly structured environments.

Key ResponsibilitiesTechnical Support & Service Delivery

Provide remote and on-site IT support across multiple locations
Deliver support in line with SLA targets:
Critical issues: response within 3 hours
Non-critical issues: response within 8 hours
Troubleshoot issues across:
End-user devices
Network connectivity
Printing and peripherals
Audio-visual systems
Software and internet-related problems

Infrastructure & Systems Support

Support and maintain IT infrastructure, including:
Servers, desktops, laptops
Network devices and connectivity
Perform system maintenance, including:
OS patching and updates
Endpoint protection management
Monitor system health and ensure operational continuity

User & Access Management

Manage users and permissions via Active Directory
Support password resets and user provisioning (individual and group/class level)

Backup & Recovery

Monitor backup systems and ensure successful operation
Conduct regular test restores to validate backup integrity
Maintain compliance with data protection and backup policies

Endpoint & Desktop Management

Deploy and manage device builds using imaging tools (e.g. MDT or equivalent)
Install, configure, and update software across environments
Maintain standardised builds for shared environments

Cybersecurity & Compliance

Ensure systems comply with organisational IT security policies
Manage anti-virus and endpoint protection alerts
Support patching and vulnerability remediation

Stakeholder Engagement & Reporting

Act as a key technical point of contact for supported sites
Liaise with end users, site contacts, and third-party vendors
Maintain accurate documentation including:
Asset inventories
Software licensing
Network diagrams
Provide regular reporting on tickets, SLAs, and ongoing work

Project Support

Contribute to IT projects such as:
Infrastructure upgrades
OS rollouts and migrations
AV deployments
Print and device management improvements

Essential Requirements

Proven experience in a Level 2 IT Support or Field Support role
Experience supporting multi-site environments
Strong troubleshooting across:
Desktop and end-user support
Networking fundamentals
Server environments
Experience with:
Active Directory
Windows environments
Patch management and endpoint security
Backup and recovery processes
Experience with imaging tools (e.g. MDT or similar)
Strong communication and customer-facing skills
Ability to work independently in a field-based role

Desirable Experience

Experience working in an education environment
Exposure to:
Audio-visual systems
Apple/Mac environments
Print management solutions
Previous experience in an MSP or service delivery environment

Additional Requirements

Full, clean driving licence
Willingness to travel between multiple sites
Flexibility to support occasional out-of-hours work where required

Key Competencies

Strong problem-solving and troubleshooting ability
Ability to prioritise and manage workload effectively
Excellent communication and stakeholder engagement skills
High attention to detail and documentation standards
Self-sufficient and proactive approach to support delivery

Pay: €330.00-€340.00 per day

Work Location: On the road

Quick apply

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