TE Laboratories Ltd (TelLab)
Company Background:
T.E. Laboratories (TelLab) is an Irish company that blends science and innovation to create practical solutions for everyday industries. Testing water and oil to ensure businesses and domestic customers stay safe and efficient, while also manufacturing tailor-made chemicals for a range of clients from Hospitals to Schools to Pharmaceutical Organisations. Our team is focused on quality, creativity, and making a real-world impact.
Role:
TelLab is currently seeking an Experienced Administrator with elements of customer service duties to join our Environmental Department.
Reporting to the Environmental Laboratory Team Lead, this is a vital role involving supporting our team of Service Engineers to ensure smooth journey planning and sample collection as well as liaising with clients to ensure the delivery of high-quality customer service.
Shift: 08:30am to 5pm, Monday to Friday.
Who you are:
- Strong organisational skills with the ability to manage multiple tasks, deadlines, and priorities with ease.
- Meticulous attention to detail, ensuring accuracy and consistency in all work.
- Clear and confident communicator, able to engage effectively with clients and colleagues at all levels.
- Fluent in both written and spoken English, with a professional and articulate communication style.
- Warm, professional telephone manner with a focus on customer care and positive first impressions.
Duties and Responsibilities:
- ·Manage the Service Engineer's journey plan with assistance of Service Engineer Team Lead.
- Track daily variances in journey plan and re-deploy visits.
- Create and maintain databases for the various Service Engineer projects.
- Communicating with the Service Engineer team and customer services team.
- Updating software system to ensure metrics are capable of being captured.
- Creating weekly reports from software system based on reportable metrics.
- Coordinating responses to customers on changes to schedule.
- Ensure all compliance related jobs are allocated to service engineers.
- Provide cover within the Laboratory Admin/Customer Service team.
- Carefully prepare documentation and enter information with a high level of attention to detail.
- Use of LEAN tools to continually improve efficiencies.
Experience & Qualifications:
- At least 2yrs administrative experience in a similar role.
- Experienced in Excel/Microsoft.
- Excellent attention to detail, interpersonal and communication skills.
- Ability to meet strict deadlines and meet targets.
- Ability to multi-task and prioritise competing demands.
- Proficient computer skills including experience with CRM Systems/Software.
- Ability to work on own initiative.
- Ability to work with as independently and as part of a team.
- Experience in a similar role desirable (not essential).
Please note: Due to the Business & Customer demands of this role, working from home is not feasible.
Benefits:
· Additional Annual Leave days with continued service.
· Company Pension.
· Sick Pay.
· Career Progression & Growth.
· Christmas Voucher.
· Spacious Canteen & Complimentary Tea/Coffee.
· Secure & Free Car Parking.
· EV-Chargers on site.
· Further Education Support.
Job Type: Full-time
Pay: €29,500.00-€33,500.00 per year
Benefits:
- Bike to work scheme
- Company pension
- On-site parking
- Sick pay
Ability to commute/relocate:
- Tullow, County Carlow: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- What is your notice period?
- How would you rate your Microsoft Excel skills from 1-10 (1 being basic and 10 being advanced)
- Please respond 'Yes' here to confirm you understand the role is fully onsite.
Experience:
- Administration: 2 years (required)
Work authorisation:
Work Location: In person
