Find Logistics support / coordinator Jobs

Expanded Access Program Coordinator Team Lead
Uniphar Durbin Ireland Limited —DUBLIN 24, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Employee assistance program
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- €25.91 an hour
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- Leaving certificate
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- Full-time
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Expanded Access Program Coordinator Team Lead

Uniphar Durbin Ireland Limited -
DUBLIN 24, County Dublin

Quick apply

Job details

Full-time
4 hours ago

Benefits

Employee assistance program

Qualifications

Microsoft Excel
Microsoft Outlook
SAP
Supply chain
ERP systems
Communication skills

Full job description

Team Leader:

Team Lead
- Management of relevant EAP Program Coordinator (PC) Team - including appropriate division of duties, whilst ensuring continuity of service.
- Training of Senior Program Coordinators (SPCs) & Program Coordinators (PCs)
- Advocate for continuous improvement & best practice
- Working closely with and reporting to the EAP Program Delivery Director
- Accountable for KPIs, PC Team Deviations, Reporting & Client Invoicing
- All Direct Line Management activities for Senior PCs and PCs within your team
- Alignment with other EAP Team Lead(s) to ensure efficient communication & training across both/all EAP PC teams
- Act as the escalation point for the EAP PC team
Mentoring / Training
- Provide support to and cover for SPCs and PCs within your team as required
- Acquire a working knowledge of all programs, processes and systems
- Champion continuous improvement, business change and best practice initiatives
Wholesalers / Partners / Supply Chain / Systems
- Proactively acquire knowledge in other areas of Uniphar’s EAP Business such as, but not limited to; Wholesalers, Partners, Supply Chain and Systems to be able to provide support for these areas as needed
Quality / Regulatory Compliance
- Proactively acquire knowledge in Quality and Regulatory Compliance for EAPs

Senior Program Coordinator & Program Coordinator Cover (if required):

Healthcare Professional Enquiries Management:
- Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.
Collaboration with Project Management:
- Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.
Support for Physicians and Pharmacists:
- Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the pharmaceutical client as necessary.
Qualification Process Management:
- Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.
Account Management:
- Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.
HCP Registration and Patient Enrolment:
- Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements
Regulatory, Quality and Supply Chain Compliance:
- Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable.
Sales Order Processing:
- Process sales orders through the ERP system for billing purposes.
Logistics Coordination:
- Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.
Courier and Shipment Management:
- Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.
Reporting and Metrics:
- Assist with generating client reports on program metrics and provide updates on order tracking.
Invoicing and Financial Coordination:
- Issue invoices for product orders and support the update of costs for the billing process.
Reconciliation of Accounts:
- Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.
Administrative and Project Support:
- Assist with various administrative tasks, project coordination, and other duties as required by management.

Candidate Requirements:

Education: Educated to degree level or relevant experience
Experience:
- Previous experience within EAP is preferred
- Proficient in Microsoft Outlook & Excel (Intermediate level).
- Experience with ERP systems such as SAP or D365 is an advantage.
- Familiarity with CRM tools is a plus.
Skills:
- Team Lead with a highly motivated, high energy ‘can-do’ attitude
- Takes accountability for their team
- Strong attention to detail
- Ability to follow comprehensive processes
- Keen to expand knowledge
- Ability to thrive in a highly regulated and ever-changing, high-pressure environment.
- Excellent verbal and written communication skills.

Quick apply

Refine Your Search

logistics support / coordinator jobs

Expanded Access Program Coordinator Team Lead

Security Operations Supervisor

Office Manager

Office Manager

Regional CI Manager

National Sales Executive

Production Manager

Field & Partner Marketing Associate

Unit Manager

Senior Contracts Manager

Senior IT Project Manager (FTC)

Project Manager - Pre-Construction

Senior Engineer Pre-Construction

Clinical Trials Nurse

Marketing & Events Coordinator (Maternity Cover)

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