Find Ip network engineer Jobs in Dublin, D

Product Support Engineer: EMEA - Weekend Warrior (Remote Friendly)
Telnyx —Dublin, County Dublin
- Weekend availability
- Remote
- Communication skills
Quick apply
4h
Automation Engineer
Greatech Integration (Ireland) Limited —Dublin, County Dublin
- €37,000–€60,000 a year
- Full-time
- No degree
- Communication skills
- Referral programme
Quick apply
7h
Senior Network Engineer - Solution Test
Arista Networks —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- Scripting
Quick apply
Experienced Software Engineer (C,C++)
Druid Software —Bray, County Wicklow
- Full-time
- Hybrid work
- Computer Science
- Engineering
- C++
- Annual leave
Senior IT Security & Network Engineer / Architect 12-Month Contract | Dublin
Hadfield Green —DUBLIN 2, County Dublin
- Communication skills
- Python
GreyMatter Specialist
ReliaQuest, LLC. —Dublin, County Dublin
- English
- Windows
- Bachelor's degree
Technology Infrastructure Assistant Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- Weekend availability
- Hybrid work
- IT
- Communication skills
- Annual leave
4d
Junior Software Engineer, Elixir
Telnyx —Dublin, County Dublin
- Software development
Quick apply
12d
Linux Administrator
Eirgrid —Dublin, County Dublin
- Oracle
- Software troubleshooting
- Analysis skills
Quick apply
5d
Production Engineer (Kubernetes)
Crusoe —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Linux
Quick apply
Snr Software Dev Engineer, Shield (Anti-DDoS), Shield (Anti-DDoS)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- English
- AWS
Automation Controls Engineer
GREATECH —DUBLIN 15, County Dublin
- Holidays
- No degree
- Communication skills
- Referral programme
Network Lead
PM Group —Dublin, County Dublin
- On call
- Computer Science
- Analysis skills
- Bachelor's degree
Software Engineer, Elixir
Telnyx —Dublin, County Dublin
- Remote
- Software development
Quick apply
Infrastructure Engineer (Core)
Telnyx —Dublin, County Dublin
- Remote
- Computer networking
- Software development
- Linux
Quick apply
Junior Technical Product Manager
Telnyx —Dublin, County Dublin
- SQL
- AI
- Resort
QA Automation Engineer
PlayStation Global —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
Quick apply
Automation Engineer
NeoDyne —Dublin, County Dublin
- Overtime
- No degree
- Manufacturing
Quick apply
IT Support Specialist
PlayStation Global —Dublin, County Dublin
- €43,800–€65,600 a year
- Azure
- Microsoft Outlook
- Windows
Quick apply
Pre Sales Solution Engineer
Elwood Roberts —Dublin, County Dublin
- €60,000–€100,000 a month
- Full-time
- Sales
- Communication skills
Quick apply

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Product Support Engineer: EMEA - Weekend Warrior (Remote Friendly)

Telnyx -
Dublin, County Dublin

Quick apply

Job details

4 hours ago

Qualifications

Jira
Telephony
VoIP
SDKs
Communication skills

Full job description

About Telnyx

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.

We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

We are looking for Weekend Warriors to support our growing customer base throughout the weekend and during the week. Weekend Warriors would work 5 days a week from Wednesday to Sunday.

The Role

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.

This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will

Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues.
Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams.
Analyze T.30(passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues.
Run live packet captures from cloud servers on the Linux terminal.
Familiarize yourself with our API and VoIP based products in order to help customers with their setup inquiries.
Monitor operational pager alerts in an efficient and timely manner.
Improve customer self service through better processes and documentation.
Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
Liaise with your technical peers for resolution of escalated cases.

You May Be Fit For This Role If You Have

SIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge.
Strong customer-focus, interpersonal and communication skills.
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.
Continually looking to solve problems.
Understand issues and requirements well in order to provide solutions.
Outgoing and socially interactive.
A self starter looking to assist at any moment and to take the initiative.
Balancing daily workload and multi-tasker who can effectively prioritize work.

What We Value

Experience in a product support/application role.
Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
An understanding of general web technologies such as API/SDK's.
Experience working with SMS over SIP SIMPLE, SMPP or HTTP(API requests).
Confidence with technology and the Internet.
A natural curiosity and experience in applying technology to resolve customer issues.

Technologies We Use

Wireshark for network packet analysis.
Postman for API troubleshooting.
Linux and the Linux terminal.
Tshark to do live captures from the Linux terminal.
Metabase, Graylog and Jira.

Working Shift Setup

5 day week: 9 hour shift with 1 hour break.
Saturday & Sunday is a set working day.
Working days for this role would be Wednesday, Thursday, Friday, Saturday and Sunday.
Rest days would be Monday and Tuesday.

Working Shifts

8am to 5pm UTC
Wednesday to Sunday

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Refine Your Search

ip network engineer jobs in dublin, d

Product Support Engineer: EMEA - Weekend Warrior (Remote Friendly)

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Software Engineer, Elixir

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Junior Technical Product Manager

QA Automation Engineer

Automation Engineer

IT Support Specialist

Pre Sales Solution Engineer

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