Find Solutions engineer Jobs in Remote

Incident Management Analyst
Milestone Technologies, Inc. —Remote
- €36,600 a year
- Weekend availability
- Remote
- Customer service
- English
- Communication skills
1d
Site Reliability Engineer (SRE) - CloudVision
Arista Networks —Remote
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Windows
Quick apply
Field Service Engineer - Southern Ireland (Cork and surrounding areas)
Pitney Bowes Limited (Ireland) —Remote
- €38,500 a year
- Full-time
- Remote
- Maintenance
- Organisational skills
- In-person
- Employee assistance program
- Employee discount
Quick apply
6h
Team Lead Data Engineer
Social Discovery Group —Remote
- Full-time
- Remote
- Azure
- English
- Windows
Quick apply
12d
Technical Director (Perm, Ireland, Remote)
nearForm —Remote
- Up to €160,000 a year
- Full-time
- Remote
- No degree
- Mentoring
- Software development
- Annual leave
Field Service Engineer - Southern Ireland (Cork and surrounding areas)
Pitney Bowes —Remote
- €38,500 a year
- Full-time
- Remote
- Maintenance
- Organisational skills
- In-person
- Employee assistance program
- Employee discount
5h
Senior DevOps Engineer
CENSUS SA —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
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Head of Web, Unsplash
Getty Images —Remote
- Remote
- JavaScript
- Leadership
- Employee stock purchase plan
- Annual leave
Quick apply
Senior Software Engineer
Twilio —Remote
- Remote
- Java
- SQL
- AWS
- Annual leave
Engineering Manager - Platform - Usage | Ireland | Remote
Grafana Labs —Remote
- €117,000–€137,000 a year
- Remote
- Azure
- AWS
- Communication skills
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Senior Front-End Developer (Vue.js)
Jibble Group —Remote
- €2,500–€5,000 a month
- Full-time
- Remote
- JavaScript
- Annual leave
Quick apply
Lead Solutions Engineer - Dutch Speaking
HubSpot —Remote
- Remote
- Sales
- English
- Mentoring
Senior AI Engineer (WAT Remote)
Awarri —Remote
- Full-time
- Remote
- Azure
- Research
- Master's degree
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Building Services Engineer - Building Compliance
ORS —Remote
- Full-time
- Remote
- Quality control
- Mentoring
- In-person
- Annual leave
Field Service Engineer - Chromatography - Ireland
Thermo Fisher Scientific —Remote
- Nights as needed
- Remote
- English
- In-person
- Negotiation
Nuclear Engineer (SMR / MMR Reactor Design, Licensing & Safety Programs)
BaRupOn LLC —Remote
- Full-time
- Remote
- Doctoral degree
- Master's degree
- Bachelor's degree
- Relocation assistance
- Annual leave
Quick apply
Field Service Engineer
Thermo Fisher Scientific —Remote
- Full-time
- Customer service
- Engineering
- English
- Work from home
7d
Senior Software Engineer - PerfectScale by DoiT
DoiT —Remote
- Full-time
- Remote
- Azure
- Java
- AWS
- Annual leave
Quick apply
7d
Staff Enterprise Security Engineer, AI Security
Twilio —Remote
- Remote
- Java
- AWS
- AI
- Annual leave
Software Engineer Cloud EOS Team (Poland/Romania/Hungary/Greece)
Arista Networks —Remote
- Full-time
- Remote
- Azure
- Engineering
- Master's degree
Quick apply

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Incident Management Analyst

Milestone Technologies, Inc. -
Remote

Apply Now

Job details

€36,600 a year
1 day ago

Qualifications

Jira
Customer service
English
IT support
ServiceNow
Communication skills
Information Technology

Full job description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Responsibilities

Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience
Obtain and record all significant efforts during the investigation and mitigation of a service outage
Craft clear, concise summaries of triage and mitigation efforts and the current service state
Identify and document significant milestones during the investigation and mitigation of a service outage
Identify and document key stakeholders involved in the investigation and mitigation of a service outage
Coordinate with service engineers to identify additional support and quickly engage those resources when necessary
Communicate with multiple stakeholders during service outage investigations via voice and chat
Coordinate closely with peers and team leaders during complex or extended service outages
Prepare postmortem documentation for the outage root cause analysis
Respond to manual escalations and communications with the assistance of a senior team member or shift lead
Monitor communication tools to track incoming incidents and assign them to the appropriate team member

Skills

1+ years of experience in IT support fields such as operations or service desk
Experience in following procedures, gathering metrics, and monitoring automated and manual notifications
Experience supporting enterprise-level applications, server hardware, databases, and networks
Experience using alerting, incident management, and work tracking tools like ServiceNow or Jira
Demonstrated ability to respond quickly and follow complex processes in a dynamic environment
Proven capacity to balance multiple responsibilities without compromising work quality, even in high-pressure situations
Highly motivated, detail-oriented individual contributor with outstanding organizational skills
Strong interpersonal and verbal communication skills, capable of working effectively within a diverse team
Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards
Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and professional manner
Ability to work as part of a 24x7x365 team with shifts that include weekends and public holidays

Qualifications

IT-related degree or certification
Working knowledge of ITIL or a similar service management model
Prior experience working in a large multinational team

Compensation

Estimated Pay Range: 36,600.EUR/year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Apply Now

Refine Your Search

solutions engineer jobs in remote

Incident Management Analyst

Site Reliability Engineer (SRE) - CloudVision

Field Service Engineer - Southern Ireland (Cork and surrounding areas)

Team Lead Data Engineer

Technical Director (Perm, Ireland, Remote)

Field Service Engineer - Southern Ireland (Cork and surrounding areas)

Senior DevOps Engineer

Head of Web, Unsplash

Senior Software Engineer

Engineering Manager - Platform - Usage | Ireland | Remote

Senior Front-End Developer (Vue.js)

Lead Solutions Engineer - Dutch Speaking

Senior AI Engineer (WAT Remote)

Building Services Engineer - Building Compliance

Field Service Engineer - Chromatography - Ireland

Nuclear Engineer (SMR / MMR Reactor Design, Licensing & Safety Programs)

Field Service Engineer

Senior Software Engineer - PerfectScale by DoiT

Staff Enterprise Security Engineer, AI Security

Software Engineer Cloud EOS Team (Poland/Romania/Hungary/Greece)

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