Find senior technical support engineer Jobs in cork, c

End User Support Engineer
NECSWS —Cork, County Cork
- Full-time
- Management
- Windows
- No degree
Quick apply
Cybersecurity Engineer 2
Arctic Wolf —Cork, County Cork
- €48,000–€133,000 a year
- Full-time
- English
- Windows
- Mentoring
- Annual leave
- Employee assistance program
Software Engineer (System Engineering)
Dell Technologies —Cork, County Cork
- Full-time
- Java
- C++
- No degree
Senior Software Engineer, Windows/Desktop Applications - Cork, Ireland
Speechify —Cork, County Cork
- Remote
- Doctoral degree
- Windows
- C++
12d
Senior Cybersecurity Engineer
Arctic Wolf —Cork, County Cork
- €48,000–€133,000 a year
- Full-time
- Azure
- English
- Windows
- Annual leave
- Employee assistance program
Senior Mechanical Design Engineer
Climeaction —Cork, County Cork
- €65,000–€85,000 a year
- Full-time
- AutoCAD
- Master's degree
- Mechanical knowledge
- Annual leave
Quick apply
Sr. Cloud Applications Engineer (SRE) | Cork
OpenText —Cork, County Cork
- On call
- Azure
- AWS
- Continuous improvement
Senior Software Engineer
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- C++
- Bachelor's degree
3d
Service Desk Engineer
Westbourne IT Global Services —Cork, County Cork
- €35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
3d
Manager, Software Development
Johnson Controls —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
- Employee assistance program
Digital Design Member of Technical Staff (MTS)
onsemi —Cork, County Cork
- Full-time
- Recruiting
- Communication skills
Sr. IGA Engineer - SailPoint
McKesson —Cork, County Cork
- €70,500–€117,500 a year
- Azure
- Oracle
- Computer Science
- Wellness program
- Employee stock purchase plan
Associate / Senior Associate Transport Planner
Tetra Tech —Ballincollig, County Cork
- Writing skills
- Master's degree
- Business development
Mixed Signal Electronic Design Engineer IC – Senior
M/A Com Technolgy Solutions —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
Senior Electrical Engineer
TLI Group Ltd —Cork, County Cork
- Engineering
- System design
- Electrical Engineering
- Annual leave
- Employee assistance program
5d
Senior Software Engineer, C2C Services
MongoDB —Cork, County Cork
- Remote
- Azure
- Java
- AWS
10d
Manager, Site Reliability Engineering - Storage Layer Service
MongoDB —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
11d
Graduate Engineer
Climeaction —Cork, County Cork
- €40,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- Engineering
- Annual leave
Quick apply
CPU Power, PPA & Thermals Engineer, Senior (Post-Silicon Validation) - Cork, Ireland
Qualcomm —Cork, County Cork
- Management
- Engineering
- Analysis skills
- Employee stock purchase plan
9d
Senior / Intermediate Mechanical Engineer
EDC Engineering Design Consultants LTD. —Cork, County Cork
- Overtime
- Hybrid work
- Microsoft Office
- Master's degree
- Leadership
- Annual leave
- Work from home
Quick apply

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End User Support Engineer

NECSWS -
Cork, County Cork

Quick apply

Job details

Full-time

Qualifications

Operating systems
Management
SCCM
Windows
DHCP
DNS
Mac OS
ServiceNow
TCP/IP
Root cause analysis
Communication skills
Intune
VPN

Full job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Role Involves

The End User Support role provides technical troubleshooting and acts as the escalation point for the team for Ireland based issues. This role is responsible for ensuring high-quality end-user support services, driving technical standards, coordinating complex incidents and problem management activities.

The End User Support Engineer will oversee desktop support operations, ensure adherence to ITIL best practices, and work closely with infrastructure, security, and application teams to improve the end-user computing environment.

Technical & Escalation Support

Act as the primary escalation point for complex desktop, hardware, and software issues in Cork.
Provide advanced troubleshooting and root cause analysis for recurring incidents.
Define and enforce technical standards, procedures, and best practices for end-user support.

End User Computing Engineering

Manage endpoint tools such as Microsoft Intune platform.
Ensure patching, security hardening, and compliance across end-user devices.
Evaluate and recommend hardware, software, and tooling improvements.

User Assistance & Stakeholder Engagement

Provide advanced user support and guidance for VIPs and business-critical users.
Communicate technical issues and resolutions clearly to non-technical stakeholders.
Work with business units to understand requirements and improve end-user experience.

Documentation & Knowledge Management

Maintain and improve technical documentation, SOPs, and knowledge base articles.
Ensure accurate asset and incident records within Ivanti ISM.
Document root cause analyses and improvement actions.

Collaboration & Continuous Improvement

Collaborate with Infrastructure, Security, Networking, and Applications teams on cross-platform issues.
Participate in technology roadmaps and service improvement initiatives.
Identify opportunities for automation, standardisation, and cost optimisation.

Technical Experience

Significant experience in desktop/end-user computing support within an enterprise environment.
Proven experience supporting Windows and macOS desktop environments.
Advanced troubleshooting experience with hardware, operating systems, and enterprise applications.
Experience with endpoint management platforms such as Microsoft Intune.
Strong knowledge of desktop security, patching, and device compliance practices.
Experience supporting Microsoft 365, collaboration tools, and corporate productivity platforms.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

Service Management & Process

Experience working within ITIL-aligned service management frameworks (Incident, Problem, Change, Request).
Experience using enterprise ITSM tools such as Ivanti ISM, ServiceNow, or equivalent.
Ability to perform root cause analysis and drive problem management activities.

Qualifications

Qualifications & Experience

Essential:

Degree in IT or related field, or equivalent professional experience.
Strong experience in enterprise desktop/end-user computing support.
Advanced troubleshooting of Windows/macOS, hardware, and enterprise applications.
Experience with endpoint management tools (Intune, SCCM/MECM, Ivanti, JAMF, or similar).
Knowledge of ITIL-based service management processes and ITSM tools (Ivanti ISM, ServiceNow).
Proven experience in a senior or lead technical role, including mentoring or escalation management.
Strong communication and stakeholder engagement skills.
- Full driver's license.

Desirable:

Microsoft, ITIL, or CompTIA certifications.
Experience with VDI technologies and device lifecycle management.
Exposure to global enterprise environments and vendor management.

Additional Information

When you join the team at NEC Software Solutions, you are provided with the following:

Matched Rate Pension
25 Days Holiday + Bank Holidays with option to buy/sell days
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, and how you like.

Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Quick apply

Refine Your Search

senior technical support engineer jobs in cork, c

End User Support Engineer

Cybersecurity Engineer 2

Software Engineer (System Engineering)

Senior Software Engineer, Windows/Desktop Applications - Cork, Ireland

Senior Cybersecurity Engineer

Senior Mechanical Design Engineer

Sr. Cloud Applications Engineer (SRE) | Cork

Senior Software Engineer

Service Desk Engineer

Manager, Software Development

Digital Design Member of Technical Staff (MTS)

Sr. IGA Engineer - SailPoint

Associate / Senior Associate Transport Planner

Mixed Signal Electronic Design Engineer IC – Senior

Senior Electrical Engineer

Senior Software Engineer, C2C Services

Manager, Site Reliability Engineering - Storage Layer Service

Graduate Engineer

CPU Power, PPA & Thermals Engineer, Senior (Post-Silicon Validation) - Cork, Ireland

Senior / Intermediate Mechanical Engineer

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