Find guest experience manager Jobs in county cork

Bar & Restaurant Manager
The Metropole Hotel —Cork, County Cork
- Full-time
- Hotel
- Organisational skills
- Relocation assistance
- Referral programme
Quick apply
Floor Manager - Food and Beverage
The River Lee —Cork, County Cork
- Full-time
- Hotel
- Supervising experience
- No degree
- Referral programme
Quick apply
3d
Assistant Restaurant Manager
The Montenotte Hotel —Cork, County Cork
- Full-time
- Management
- Sales
- Hotel
Quick apply
Leisure Club Attendant - Swim Instructor Needed
Dalata —Cork, County Cork
- Part-time
- English
- Hotel
- First Aid Certification
- Employee assistance program
Quick apply
12d
Food & Beverage Assistant Manager
Castlemartyr Resort —Cork, County Cork
- Weekend availability
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Maintenance Manager
Dean Group (Ireland) —Cork, County Cork
- Full-time
- Carpentry
- Hospitality
- Maintenance
- Annual leave
- Gym membership
Quick apply
4d
Director of Marketing - Maternity Contract
The River Lee —Cork, County Cork
- Full-time
- Hospitality
- Hotel
- Marketing
- Referral programme
Quick apply
Bar Supervisor
The Metropole Hotel —Cork, County Cork
- Full-time
- Bar
- Hotel
- Leadership
- Relocation assistance
- Referral programme
Quick apply
7d
Carpenter/Maintenance Operative
The Kingsley —Cork, County Cork
- Full-time
- Carpentry
- Maintenance
- IT
- Gym membership
Quick apply
Business Development Manager
Castlemartyr Resort —Cork, County Cork
- Weekend availability
- Hospitality
- Sales
- English
Quick apply
Leisure Club Attendant/ Swim Teacher
Talbot Hotel Cork —Ballincollig, County Cork
- Part-time
- Hotel
- First Aid Certification
- No degree
- Free parking
- Employee assistance program
Quick apply
Bellevue Spa Therapist
The Montenotte Hotel —Cork, County Cork
- Weekend availability
- Resort
- Employee assistance program
Quick apply
12d
Payroll Administrator
Dalata —Cork, County Cork
- Full-time
- Hospitality
- Microsoft Excel
- Hotel
- Employee assistance program
Quick apply
2d
Senior Software Developer
Poppulo —Cork, County Cork
- Full-time
- Hybrid work
- Java
- AWS
Quick apply

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Floor Manager - Food and Beverage
The River Lee —Cork, County Cork
The River Lee is one of Cork's leading business and social destinations comprising 182 bedrooms, NRG Fitness, 8 meeting & event spaces, The Mirror Room and The…
Quick apply
3d
Bar & Restaurant Manager
The Metropole Hotel —Cork, County Cork
Ensure business needs are met with adequate staffing / recruitment, to allowing for sooth service aswell as time to conduct meetings, training and…
Quick apply

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Bar & Restaurant Manager

The Metropole Hotel -
Cork, County Cork

Quick apply

Job details

Permanent | Full-time

Benefits

Relocation assistance
Company pension
Referral programme

Qualifications

React
Organisational skills

Full job description

Reports to: Group F&B Manager / Deputy General Manager / General Manager

JOB SUMMARY

The Bar & Restaurant Manager at The Metropole Hotel will enjoy a varied and very active role in providing our guests with memorable and unique experiences. Responsible for the MET, Tea Rooms, Hotel Lobby, Riverview Restaurant & Private Dining, this role requires good organisational skills and an eye for detail. The Metropole Hotel has a long-established reputation of excellence in quality and service. If you have a passion for food and beverage, we have the perfect opportunity for you. Managing an established team, you will be responsible for the success of the various bar & restaurant outlets, and bring service to the next level through carefully managing people, standards and consistency. A positive attitude, and genuine interest in developing yourself and others is essential.

MAIN DUTIES AND RESPONSIBILITIES:

Engage & Communication

Conduct briefing at beginning of each shift with team, engaging team with upselling, rewards, information and targets.

Train, lead, motivate, coach, and discipline team members to ensure that established cultural and core standards ( order of service & mystery shopper etc) are met.
Communicate with team members one to one and as a wider team, and managers to ensure operational needs are met.
Conduct and record scheduled training assessments and "one-to-ones" with team members as required.
Attend operational meetings as required to ensure effective coordination and cooperation between departments.
Delegate duties and upskill team to avoid skills gaps.
Nurture future leaders and create a leadership pipeline for high performing team members
Foster a positive work culture with team, creating a 'Great Place to Work' for all, looking for new ways to motivate and engage the team ; meetings, thanking, incentivise selling, staff trips' to suppliers etc.
Engage through and promote engagement with Workvivo and any other agreed medium.

Floor presence

To be visible in the operation, lead from the front & be the face of the place for guests and staff alike
Nurture relationships with regular guests as well as cultivate relationships with new guests, to ultimately increase loyalty..
Assume responsibility for service standards, working on continues improvement, motivation and supervision of the smaller details, to ensure a consistent and memorable experience for our guests
Develop superior knowledge of all products & services available to our in-house guests and external customers.
Observe physical condition of facilities and equipment in the outlets and make recommendations for corrections and improvements as needed.
Work harmoniously and professionally with co-workers, supervisors and managers.
Ensure business needs are met with adequate staffing / recruitment, to allowing for sooth service aswell as time to conduct meetings, training and administration.
Ensure that all elements of guest awareness and care are met, and practices of personalizing service, are carried out at all times (including full compliance with Trigon Hotel Group standards).
Ensure all staff are smartly dressed (Grooming standards) and correctly attired in accordance with company standards before commencing duty.

Business management

Control labour expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.
Ensure that business levels are met with adequate staffing and future planning is in place for upcoming business.
To ensure sufficient stock of cutlery, crockery etc. for efficient service of drink and food.
Ensure all cash/credit payments are correctly checked before acceptance, and that tight control and security of payments is kept.
Ensure a good working relationship with suppliers and colleagues in other departments.
Assist with the preparation or changing of weekly rosters if required in line with business requirements.
React to complaints effectively and positively whilst ensuring necessary action is taken to prevent reoccurrence. All complaints, comments and compliments to be communicated and resolved immediately.

KPI & performance indicators for the role

Customer satisfactions scores and commentary

Adhere to pre set budgets laid out in departmental P&L accounts ( payroll, revenue, costs, profit etc)

Level of staff engagement, training, absenteeism and retention within team.

Presentation of longer term plan at bi-annual OTP day

Succession pipeline and leadership growth for wider business

BENEFITS

Competitive rate of pay
Relocation Assistance
Access to our Company Pension Scheme
Death in Service Benefit
Employee referral bonus
Friends & Family discounts across our restaurants
Special rates in our hotel accommodation
Paid internal and external training days
Access to Trained Mental Health First Aiders
Team Member Social & Wellbeing Events
Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
Meals on Duty
Assistance with Leap Cards

Quick apply

Refine Your Search

guest experience manager jobs in county cork

Bar & Restaurant Manager

Floor Manager - Food and Beverage

Assistant Restaurant Manager

Leisure Club Attendant - Swim Instructor Needed

Food & Beverage Assistant Manager

Maintenance Manager

Director of Marketing - Maternity Contract

Bar Supervisor

Carpenter/Maintenance Operative

Business Development Manager

Leisure Club Attendant/ Swim Teacher

Bellevue Spa Therapist

Payroll Administrator

Senior Software Developer

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