Find tech director Jobs in dublin, d

Customer Service Operations Manager
Blackhawk Network —Swords, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
FS Technology Consulting - Finance Programme Lead - Director - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Master's degree
- Gym membership
FS Technology Consulting - Programme Delivery Lead -Channels and Mobile - Director - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Salesforce
- Gym membership
Auditor, Internal Audit
Salesforce —Dublin, County Dublin
- Full-time
- Hybrid work
- Data analysis skills
- English
- No degree
5d
Lead AI Engineer - Financial Inclusion
M-KOPA —Dublin, County Dublin
- Full-time
- Remote
- Scripting
- AI
- Leadership
UKI Technology Consulting - ERP Lead-Oracle Fusion
EY —DUBLIN 2, County Dublin
- Hybrid work
- Oracle
- ERP systems
- Master's degree
- Gym membership
Associate Electrical Director: Data Centres
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Business development
- Leadership
FS Technology Consulting - AI & Data - Data & Analytics Director - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Bachelor's degree
- Gym membership
Payroll & Workforce Management Director
Deloitte —Dublin, County Dublin
- Full-time
- Hybrid work
- Human resources
- Leadership
FS Technology Consulting - Programme Delivery Lead - Payments - Director - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- SQL
- Gym membership
Audit Manager
BDO Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Accounting
- Communication skills
- Annual leave
Quick apply
Executive Director - Pensions Actuary
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Business
- Gym membership
12d
UKI Business Consulting - Finance Transformation (Global Business Services), Director
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Business development
- Presentation skills
- Gym membership
Manager, Enterprise Sales
Rippling —DUBLIN 2, County Dublin
- Full-time
- Sales
- Communication skills
Senior Project Manager - Data Centres Dublin
Mitchell McDermott —Dublin, County Dublin
- Full-time
- Hybrid work
- Construction
- Construction Management
- Gym membership
Quick apply
Finance Business Partner
Ethos —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Organisational skills
- IT
- Gym membership
4d
AI & Data - Data Governance - Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Bachelor's degree
- Gym membership
- Referral programme
Digital Performance Manager - Starcom
Core —Dublin, County Dublin
- €33,000–€44,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
Quick apply
Legal Counsel - Corporate
Perrigo —DUBLIN 2, County Dublin
- Hybrid work
- Business development
- Project management
- Leadership
New Business Account Director Ireland
Ekco —Dublin, County Dublin
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
- Annual leave
- Employee assistance program
Quick apply

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Customer Service Operations Manager

Blackhawk Network -
Swords, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance program
Private medical insurance

Qualifications

CPC Card
Continuous improvement
Leadership
Communication skills

Full job description

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

Job Title: Customer Service Operations Manager

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 37.5

Reports to: Director, Customer Service

This role leads the operational delivery of customer service for the One4All business, managing in-house and outsourced teams across Ireland, El Salvador, and Greece. It ensures high-quality, compliant support across all channels, while driving efficiency, continuous improvement, and customer satisfaction. Working closely with internal and global teams, the role plays a key part in BHN’s growth and customer experience strategy.

Responsibilities:

Regulatory Compliance & Governance: Ensure adherence to regulatory frameworks (e.g., CPC, GDPR), maintain accurate reporting, manage complaint processes, and support governance boards with timely data and insights.
Operational Oversight: Maintain documented procedures, monitor KRIs, manage incidents, and ensure compliance and operational training records are up to date.
Customer Service Leadership: Lead and develop the Swords-based team, fostering a high-performance culture with clear objectives, coaching, and career development.
Outsourced Service Management: Oversee hybrid customer service delivery, ensuring SLAs, KPIs, and quality standards are met, with effective escalation and collaboration between onshore and offshore teams.
Customer Experience & Insight: Drive CSAT initiatives, gather and act on customer feedback, and collaborate on improving customer journeys and self-service options.
Continuous Improvement: Champion automation, self-serve enhancements, and new technologies using data-driven insights and business cases to reduce friction and improve service.
Strategic Projects & Expansion: Lead and support new initiatives, rollouts, and geographical expansions, ensuring customer service readiness and alignment with business goals.
EMEA Collaboration & Budgeting: Represent the regulated entity within the BHN EMEA network, contribute to shared solutions, manage budgets, and lead forecasting and seasonal planning.

Qualifications:

Proven leadership in building and managing high-performing Customer Service teams.
Experienced in implementing QA and KPI frameworks to drive performance, compliance, and customer satisfaction.
Strong track record in leading multi-site, multi-country contact centre operations with measurable business impact.
Skilled in coaching and developing teams, with a clear customer-first mindset and ability to inspire performance.
Comfortable operating in matrix structures and outsourced environments across different time zones.
Highly organised, data-driven, and tech-savvy, with excellent communication skills and a focus on continuous improvement.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our one4all cards.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates
Stage 2: Screening Call
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

tech director jobs in dublin, d

Customer Service Operations Manager

FS Technology Consulting - Finance Programme Lead - Director - Dublin

FS Technology Consulting - Programme Delivery Lead -Channels and Mobile - Director - Dublin

Auditor, Internal Audit

Lead AI Engineer - Financial Inclusion

UKI Technology Consulting - ERP Lead-Oracle Fusion

Associate Electrical Director: Data Centres

FS Technology Consulting - AI & Data - Data & Analytics Director - Dublin

Payroll & Workforce Management Director

FS Technology Consulting - Programme Delivery Lead - Payments - Director - Dublin

Audit Manager

Executive Director - Pensions Actuary

UKI Business Consulting - Finance Transformation (Global Business Services), Director

Manager, Enterprise Sales

Senior Project Manager - Data Centres Dublin

Finance Business Partner

AI & Data - Data Governance - Senior Manager

Digital Performance Manager - Starcom

Legal Counsel - Corporate

New Business Account Director Ireland

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